Desert Schools Federal Credit Union

Great staff, not so much on the location. The parking is a nightmare!!!

Today was my first and last time I will go into this branch. I work off tips and bought a large amount of ones today (175 so not too many). A teller named Dana, or Dena or whatever made it very clear she was not happy by making the comment «you’re killing me smalls.» and proceeded to count my money while huffing and puffing and not making eye contact. She was weird and the vibe was even weirder. Then she laughed at me both times a had to sign the receipt. She was extremely rude and I’d hate to deal with this person ever again. Go to 7^th and Missouri they are leaps and bounds better there. This is the first time can honestly say I’ve been disappointed with Desert Schools. Congrats Dana, or whatever your name is.

This credit union provides slow service, defects in service requiring multiple visits/​contacts to resolve errors, and lack of product knowledge. I refinanced my car because I saved some money with a 1% interest reduction and a 1% cash bonus that was provided upon funding my loan. Two weeks ago, I showed up at the branch to sign auto loan refinance documents. They were not ready, I had to wait twenty minutes. All of the loan documents were not correct. I was also suppose to have a savings account set up at time of close. This was not ready. The branch banker also did not have copies of all documents I signed so I had to ask. The branch banker tried to rush me through the closing. I had to ask for an atm card. It now has been two weeks, my current lender has not been paid. I also have not received an atm card. I went to the branch to find out what was going on.
I feel like doing business here is like going to a self service gas station. There is no service If you don’t do it all on your own!
I was told by the team lead, that the card had not been issued due to reissuance of other cards due to the Target stores breach. Terrible excuse. I also asked if a check was issued to my current lender. The loan was not funded for five days after document signing. Umm what? The check has been issued but not cleared. I then withdrew all bu t the minimum required balance needed in my savings account. I do not trust Desert Schools at all at this point. The only thing that has arrived has been my payment book. It arrived promptly today. Funny they want money for a service that has not even been provided. I was even told in error today that I would receive monthly payment statements. I received two coupon books. This place is a hot mess. If I can find an even better refinance deal down the road, I’m moving on.