Cooling For Less

I’ve lived in Arizona since 1970 and have hired many of the major companies over the years.
This time, I chose Cooling For Less to replace my AC unit. From my first phone call to them I was pleasantly surprised with their honesty, professionalism, promptness and terrific service I received.
Cooling For Less beat every other quote and replaced my unit immediately. I just can’t express in words how happy I am with their service. They are the best AC company in Phoenix!
Randy C

My A/​C died a few weeks ago. My home warranty company has refused to replace my unit or give me any cash out on my old unit (see my review of Platinum Home Warranty). In a bind, I contacted several companies for quotes. Jerry was the first to contact me! I knew I liked him the moment we spoke. He asked the questions he needed about my condo and made his recommendations. He is very personable and understanding. He lays all the cards out on the table and tells you the facts. He isn’t the «Used Car Salesman» type. He doesn’t push you or try to oversell you. He even encouraged me to talk to other companies and see what they had to say and get their quotes. That told me volumes about his character.
Jerry and Freddie came out to my condo this afternoon to give me an in person quote. They checked out my old unit and listed what all work would have to be done. I did have two other companies out a few days ago. Jerry told me exactly what they told me. All three companies have pretty close the same quote and all three recommended a Trane. Jerry did talk me about a Bryant model that was about $ 1000 less. The other two companies only recommended a specific model of Trane. No other choices. Jerry took the time to explain his three models that he recommended (two of them being a Trane), how they differed, and what to expect from each of them in performance, cool air, their longevity (wear and tear), and maintenance.
Though this honestly had nothing to do with choosing Cooling For Less for my new Trane 3 ton heat pump, he was $ 200 less than the lowest offer for a similar Trane model from one of the other estimates. I have nothing against the two other companies. Both are highly recommended on Unilocal,and I can understand why. All I can say is that Jerry and Freddy gave me the feeling that these were two gentlemen I could trust and I feel if I should ever need to have them come out to do any repairs in the next 10 years on this unit, they will take good care of me.

I have a highly complicated ductwork setup on a flat roof (i.e. — spiderweb of ducting under foam). After having another company spend nearly a month butchering my 15 year old Goettl heat pump (long story, but they did make it right), we came to the conclusion that $ 1800 to replace the reversing valve in the old battle tank was too much to spend on such an old unit.
I decided to replace the unit. I had 3 people come out to do quotes 2 Fridays ago — including the ones who spent nearly a month working on it. After a week, only 1 responded with a quote of $ 9,600 for the bottom end 5 Ton Trane heat pump. The two others never bothered to follow up. I found that odd as I live way out in the sticks, so it’s a haul out here.
Anyway, I decided I needed another quote and called Cooling for Less last Friday. Their quote for a Carrier 5 ton heat pump with heat strips (also the bottom line unit) was over $ 4,000 less than my other quote. They asked when we could get started, and I responded «yesterday!». We agreed on Monday if the weather would permit, but they had to push back due to high winds and rain. They called to let me know Monday morning. They started the install on Tuesday. By the end of the day Wednesday, we had heat again for the first time in 5 weeks! The only reason it took two days was because they had to have a new transition piece fabricated to go from the over/​under config to the side by side config — which happen to be on the wrong sides. Remember — I have a spider web of foamed in ductwork that can not be moved without risking major roof leaks! They actually made a comment that this was a fun install due to having to figure out how to get the unit in the space provided and do the transition to the existing ductwork.
It gets about 14 degrees colder here than downtown Phoenix, so we’ve been using a lot of space heaters for the last 5 weeks to keep this ½ of the house warm. It got down to 26 degrees Wed night, and the unit performed like a champ — and actually shuts off rather than running constantly all night long going in and out of defrost mode while barely keeping the house at 68. Airflow is better than it ever was with the old battle tank. I’m considering closing the vent in the master bath toilet room as it’s actually getting unbearably hot in there whit the unit running!
As an added bonus, we can hear each other talk when in the courtyard — the old Goettl was NOT a quiet unit (that’s why we call it the battle tank!)
Great job, honest no BS prices, and gave me a lot of free advice on what is probably the most arcane A/​C configuration ever.
There are a lot of ripoff artists in this valley when it comes to HVAC. There are also a lot of techs who don’t know their condenser from a hole in the ground!
These guys are knowledgable, professional, straightforward, and have won me over for all my future HVAC needs.

Extremely quick to respond to calls. I had multiple issues they had to diagnose and often had to come back out a couple of times the same day. I’ve had cheaper service but I haven’t had better service. I would definitely recommend them.

Louis, Freddy & Jerry… Our hats off to these guys, Louis «balanced» our new replacement systems, 5 ton and a 4 ton… he was on the job during installation and followed up afterwards… Freddy a top notch guy, honest, very knowledgable and a guy you want to repair-​replace or service your HVAC system… Jerry an on the spot Service Manager, who can help the Homeowner understand your new /​replacement system… Thank you Cooling for Less!!!
We will always recommend you to Family and a Friends…

Great experience with the company over the past couple of years I have been dealing with them. They have some of the best pricing on a/​c equipment around and keep their appointment times which is critical since everyone has a busy schedule. The owner is very pleasant and is genuine with his recommendations. Keep up the good work.

Cooling for Less was extremely responsive and cost effective too.
I’d been searching for weeks to find the best combination of professional service/​installation and cost. When I found them on the internet, I wasn’t sure.
But Louie called me back (from an internet request for quote), came to my house same day, and had my NEW AC installed within 48 hours of that visit. Everytihing about Louis, Robert, Jacob (the installers) and the office support, Jen and Vanessa has been top notch.
Thank you for your commitment and great work!

Really impressed with this company! The front office staff was amazing– I called on a really busy day and they promised to get me in between 2−4pm, then called back a minute later to say a technician was in the area and would be over immediately. He was great– got the problem figured out quickly and VERY reasonable prices.
The last AC service we used gave me a service time of 1−5pm then didn’t show up until 6, with never a courtesy call to let me know they would be running late… which is ridiculous since I’m sure they knew I was the last person on the route. NOT COOL when it’s 115 degrees out.
Five stars!!!

I had to use this company through my home warranty. Do not use them if you have a choice. They broke something on my AC unit that caused a line to drip on my house. Guess what, they don’t want to fix it and the home warranty doesn’t either. Though it’s a 2K fix for me. To top it off the owner told one of his staff members I was lying about the issues with my unit… despite them being out 4 times for the same issues and two other companies for second and third opinions. (I work in law enforcement and gain nothing by lying about issues I am having with my unit, what homeowner does?!)

I had them install a new system for me two years ago so I figured I would use them again. I asked them to help with an A/​C opportunity I was having and they originally were very helpful and responsive. Apparently the owner decided he didn’t want to help so canceled the appointment without telling me and then refused to return my calls. I originally would have gave them 5stars… Now I would never go back.

Great service great prices — talked with and Chas Roberts and two other companies. Cooling for less took the time to see what was needed and gave me a great price and installed next day brought 2 Trane xr16 units.

WooHoo it really is as good as it gets. I had an issue with my Trane Air Conditioner and sent an email request to the company last night.
First thing this morning, the most pleasant young lady contacted me and set up an appointment for the repair person to arrive. I am sorry I did not remember her name, because she really was nice to me on the phone.
Freddy arrived at the house within the scheduled window and went up on the roof. Within five minutes he had diagnosed the issue and resolved the problem, Really makes you feel good when an expert arrives to fix the problem.
If you ever have an issue with your A/​C, I highly suggest that you contact Cooling For Less. Everyone I was in contact was highly professional and extremely friendly.
Thank you,
Michael

I just want to say that I have never received this type of excellent customer service in 20 years!!!
Our home air conditioner died 2 days ago (bad compressor) and here in Phoenix in July that’s not fun. I decided to search Craigslist and kept finding «Cooling for less» advertising every day for the last two months. I decided to check their reviews and they were all very good. Last night I called their number and spoke to a very nice gentleman by the name of Louis, I had no idea he was the sales manager because he was very down to earth and answered every question I threw at him. Louis said he would be at my home between 7 and 7:30am, he showed up at 7:10am. After talking for about 30 – 35 minutes and upon my credit approval, he told me the new unit would be installed today. He wasn’t kidding, 45 minutes after he left I get a call from a nice young lady by the name of Norma telling me two techs would be there around 10:30am. Well, they also showed up earlier and so did the crane (I have a roof mount unit). Robert and Junior worked very fast and were very professional. To sum this up, I had COLD air blowing out of my vents by 12:20 pm.
Everything was done in 4 hours! I was so happy with their service, and their price is very, very competitive.
I highly recommend Cooling for less, they are fast, professional, very reasonably priced, and most important, they stand behind what they sell… excellent customer service. This company has no competition… Keep up the good work!!!

I don’t write Unilocal reviews often, but when I do… its always because I had either a terrible experience or a an extraordinary one. (ha, kinda felt like the dos equis guy saying that…)
Anyway, I have an investment property in Gilbert (wouldn’t call it much of an investment anymore, but that’s another story for another time…) and Gerry and his team came through big time for me.
Initially, we had another company come out and they told us the entire unit would need to be replaced to the tune of $ 3400…and this was after they said they put a pound of freon in the unit (which they didn’t ask to do in advance… and wasn’t really necessary).
Naturally, I wanted a second opinion, so I found Cooling for Less and had them come out for an inspection and estimate. They were able to identify the root cause of the problem and were able to provide a solution that didn’t require us to replace the entire unit.
Totally impressed that they were able to find the real issue and honest enough to take care of it instead of just saying «oh yeah, you need to replace it and we’ll do it for $ 100 less than the other guys».
Its tough to find A/​C companies you can trust… this is certainly one of them.
Thanks guys!

Can’t say enough about Cooling for Less and the owner Gerry. Our A/​C went out on a Saturday morning in the middle of June. Called Cooling for Less, but Gerry informed me that he wouldn’t be able to fit us in that day. However, he did offer to let us call him with any questions we might have about what another company’s technician diagnosed. Called another company who’s technician couldn’t figure out what was wrong and seemed more interested in selling their maintenance plan than actually fixing our system. Called Gerry back at 6:00pm Saturday evening. He actually answered the phone and promised to have someone out first thing Monday morning. Frankie the technician showed up first thing Monday morning and within 15 minutes had the problem diagnosed. Later that same day Gerry showed up with a crew and had our new unit installed before the end of the day. There are a lot of less than honest A/​C repair companies in the valley, but Cooling for Less and Gerry are the model for an honest, courteous and professional contractor.

Helped get things running at a property I purchased recently. I can only work through the internet (well, I prefer it.) and the owner was accommodating being prompt through internet communications.

After calling Cooling for Less, I felt confident about their qualifications. Jerry was very nice on the phone and offered to come out to take a look at our unit to give us an estimate on replacement. He said he would call me Monday morning to arrange a time when he could come by because we are slightly outside his service area. Monday comes, I wait… and wait… and wait. No call, no show. I’m extremely disappointed. I could have had multiple people out today for estimates, but I was so impressed by him on the phone that I sat around all day in hopes that he was just busy. Now I’ve missed out on other potential quotes and our unit is still not working. We’ll be without air now for at least 5 additional days because I work during the week and won’t be home to meet with other technicians. I understand that this is a busy period for a/​c replacement due to the upcoming expiration on tax rebates, but it seems to me that a customer who’s about to hand you a $ 5,000 check should at least get a phone call if you can’t make it out. 1 star. I’d love to tell you how he is at repairing/​replacing units, but I never got the chance.