Chase Bank

The only reason it’s two stars is because the nice young guy that was going out of his way to make it right.
I needed to open a certain kind of account. I first went to the branch on 7^th Street and McDowell where I was told to wait and someone would help me shortly. After 30 minutes the manager came out to apologize, but they weren’t able to open the account at that location. I told the manager, who was very apologetic, I was headed north and could he find another location to help. He called around and found one for me. Off to location #2 which was a 15 – 20 minute drive.
Location #2 had a new relationship manager try and help me. How do I know he was new? He kept telling me over and over as he fumbled through the computer system he was admittedly just learning. After about 45 minutes I was told they couldn’t finish the paperwork, but that he would be downtown for a meeting and could meet me there to finish. Off to location #3.
My business partner and I walked to the downtown location. While we were supposed to meet the employee by agreement, we sat and waited over 30 minutes to find out he wasn’t even there! Damage control time. Another «manager” helped get us the one piece of paper needed to finish the account. We even called the agent who was supposed to meet to open the account and made an appointment to finalize the next day.
Back to location #2. Except an hour before our scheduled meeting I was emailed to cancel because he needed a different form and someone would call me. Someone did, too late in the day to get it taken care of and they started everything over from scratch. They too needed a form but wouldn’t tell me what it was.
I researched on my own to find the form since nobody was able to help me and sent it in and kept emailing to get an appointment. All the while there were checks that needed to be deposited. 2 weeks have gone by and nothing. Can’t even get a return call or email.
This has been the worst experience ever. Chase has lost a personal customer and 2 additional business accounts.