Bentley Scottsdale

My salesperson, Burkhard Klosener made buying a Bentley an experience to remember. The sales experience was as high end as the car itself. I drove several different models until I decided which one I couldn’t live without. Burkhard made the experience fun and exciting. There was no pressure to decide on anything in a hurry. When I was ready to make up my mind he was there waiting with a smile and a high level of professionalism. Overall it was a great experience.

Bentley Scottsdale, and the luxury collection at Penske Automall as a whole, is able to provide a car buying experience to equal the caliber of it’s premium products. Facilities are stellar and Penske staff is pleasant, attentive, and most importantly, knowledgable. A special thank you to my salesman, Burkhard Klosener, who has helped navigate through the process of purchasing several cars over the years.

Probably the worst car buying experience ever! I recently purchase a pre owned Porsche from Bentley Scottsdale over the phone /​internet. I was provided great service via Irving (salesperson) during the sales process but that is where it ended. Once I received the car via enclosed transport, I noticed several things the dealer did not disclose or just plain left out. The most major being the active suspension failure light glaring me in the face upon my 1^st ride in the car. I called the dealer and explained the problem and the fact they didn’t include the 2^nd key, wind block, and one of the rear lug and post were missing. I was immediately put on the defensive by the «manager» Todd. He swore up and down he watched them put the 2^nd key in the glove box and the car left without the suspension light failure illuminated. I took the car to my local Porsche dealer where they inspected the problem and determined the shocks were disconnected and left in disarray. So either the truck driver was able to drive down the highway, disconnect suspension, knock of the steering sensor, and remove the key from the glove box or these guys lied. I provided proof to Brad, yet another «manager» I was shuffled too. After countless emails and hostile phone conversations, I finally got Brad to pay for the 2^nd key and wind stop. Both of which I had to go and get myself from local Porsche dealer. I am out over $ 600 for the repairs to the suspension which Scottsdale Bentley has refused to reimburse. If you like lots of headaches and dishonest people then this is great! I highly caution anyone from purchasing a vehicle from Bentley Scottsdale.

Great Service!