Bashas’

Bashas’ is what I would call an old fashioned grocery. This location has the typical stock and hasn’t yet gone through the seemingly obligatory 21^st century remodel to try and compete more directly with Sprouts and Whole Foods. Though this is the case, I still like this grocery, no gimics with points and prices are actually as marked. I have also found that their meat and chicken are both of a higher average quality than some other stores. I appreciate specifically with chicken that they choose not to carry the new extra low quality stuff that others have seemed to pick up in the last 5 years. If their ad stays chicken you can actually trust that they mean the edible variety.
Will say though, the employees do seem quite, well, disillusioned. On average, they don’t seem to smile much.

This Bashas’ is like a gateway to the mid 90s. I was living in the area as a little kid when this Bashas’ was built and I don’t think one thing has changed.
When I was living in the area, I would stop here only if it was the most convenient place to stop, Fry’s is too far away and Safeway carries a 25% premium on everything they sell.
Quite honestly, this grocery store is pretty terrible. The checkout people are so slow they have to be doing it on purpose. The produce isn’t that great, the meat is meh, and their prices don’t seem to be very competitive.
I have come to the conclusion that the only reason this Bashas’ stays open is their die-​hard crowd over 60 years old.
It wouldn’t surprise me one bit if the entire strip mall get bull dozed to the ground in the next 3 years.

This is in regards to store # 11 located at 4855 E. Warner Rd, Phoenix, AZ 85 044. I have shopped at this Bashas for over 7 years. Today took the cake. It started at the Deli, I order the 8 piece chicken meal, and I would like to first and foremost state the girl who served me was excellent. I also wanted to get some chicken salad but there were no prices on any of the items so she found what she thought was the price and she quoted me 5.99 a lb. OK perfect As she was getting it for me her coworker called her out in front of everyone saying she misquoted you its 7.99 but she will honor the price. I was ok with that but to be called out for a mistake like that is very unprofessional.
Now comes the biggest issue. Upon checking out with cashier 0135, Eva store #11 I gave her a coupon for Coke Cola which clearly stated .77 a bottle with my rewards card MAX 6. After we were done I checked my receipt and saw she only took off 1.22 for Coke which would equal only 1 bottle. 1.99−1.22=.77. Perhaps she should stop commenting on everything I bought and pay attention.
I took my receipt up to customer service and cashier #501, who I really hope was not the manager. I explained what happened he immediately takes my receipt and goes all the back to the Coke aisle to verify the price. While he was doing that I simply went and got a copy of the ad with coupon so I could show him. He comes back and tells me it’s a MAX of 5. I show him the coupon to prove I was telling the truth it’s a MAX of 6 so according to my calculations 1.22×5=6.10. As I am showing him this he is quickly working the register and tries to give me back a 1.99. My husband at this point is losing his patience and has to correct him and tell him No… 1.22 Per bottle discount times 5 is 6.10. Finally the guy gives me my refund.
Can you please tell me why I have to do your employees jobs for them? Why should I continue to shop at Bashas when Albertsons and Frys are just are close and have better service.

I love this Bashas everyone is so nice and helpful. I just wish they had bigger selections.

Everyone seems to hate on Basha’s, but I like it. Sure some of their groceries are a bit over priced and this particular locations produce isn’t as stellar as a Safeway or a Sprouts, but I like this location for their great little organic section and their liquor section is pretty decent. I’ve gotten some really good pre-​made food in their deli section. Just recently they had home made chicken pot pies and they were very good. To me Basha’s has a small town grocery store vibe and not like a chain (even though it is a chain, but a local one). The employees that I have dealt with at this location have been nice and some will usually make small talk.