Babies R Us

So unhappy these clueless, brainless, airheads that work here should all be fired.
Rule #1 hire people that care about customer service and want to make your customers happy.
Rule #2 don’t hire high school kids that don’t give a shit about a company they don’t want to be long term with.
Rule #3 if you follow rules 1 & 2 you would get 5 star reviews and happy retuning customers that will tell other parents to shop here.
Peace out I’m going to Baby Town (a local company that cares about making customers happy).

Employees are nice enough, but seemingly simple transactions take forever since everything requires manager approval. Definitely not a good place to bring a baby who might not be super patient. All sorts of complicated ways to save money to try to make up for how much higher prices are than at Target or Amazon.

I always have a great experience every time I come into this store. Mattie has rung me up several times and goes above and beyond my expectations to ensure I am getting the best deals with my rewards card and points. I have never had a bad experience here in 5 years. All staff members are very welcoming and helpful. I give this location 5 stars

I hate this place. They have horrendous customer service and they jack up the prices like no other. I try to avoid this place at all costs, but sometimes it just comes down to convenience.
Today I went to pick up a car adapter for my breast pump. It was listed at around $ 8 online and of course Babies R Us charges $ 29.99. Ridiculous! I once tried to buy a set of onesies, but because they rang up as being $ 0.03, the employee wouldn’t sell them to me. I offered to pay more, but she said they couldn’t sell them to me and that they’d have to destroy them. That’s seriously what she said. When I asked to speak to a manager, the employee told me he was too busy. Have you ever heard of a store refusing to sell you something? I seriously hate this place.
Buy Buy Baby is about a million times better.

Superstore is right! This store has everything you can imagine for a baby (except the stroller I’m buying). They have a great selection of baby gear and I have plans to do some major damage here in the next couple of weeks. They have a nice registry process and they give you a goodie bag filled with helpful information. The prices are reasonable and I’ve noticed some helpful sales. However, I walk in and I’m blinded by cute baby clothes and I’m afraid this is only the beginning! Come here if you need: baby clothes, baby gear, accessories, tools, furniture, strollers, cribs, car seats, etc. They also have a card and gift wrapping area so it’s a one stop shop for gifting.

This location is decent… there is one staff member that works here who is why I hate coming. She is seemingly nice but very incompetent & even slower… she told me when I first visited the pumps could be returned ($ 200 error) and then on each visit since she either wanders around following me asking if I need help or when I actually need help she can’t help because she forgot her password for the system and thinks it’s funny that I have to stand there with a screaming baby while she resets it… clueless. The lines here are also painful. For parents… A fast line is critical!!!
Get faster staff please

Great selection, good prices, friendly serivce.

Nice staff. It seems like things at these stores are a little pricer than target or wally world but never had a problem with any of it.

While the selection is decent in the store for a one stop shop of baby gear the service is mediocre at best. Every time I have been in the store my receipt has been inaccurate and takes an extreme amount of time to correct it. An the associates are always very defensive and short when you inquire on pricing. Also note that online prices vary from store prices so you must ask for a price match (which they also won’t be happy to give you). Glad my registry is complete so I can find a better store to support.

I don’t know about this store.
What I like: They’re well-​stocked and have a good amount of clearance items for me to browse through (we were able to find a really great deal on a Pack N Play for my in-​laws!). The place is well lit and none of the products I’ve purchased have been damaged. When we had questions regarding strollers and car seats, they had an employee there who was able to answer all sorts of questions for us, which was very helpful. Every time I’ve purchased stuff, my receipt prints with 20% off coupons to come back with at a later time, which I stack with the coupons I get in the mail for signing up for their free rewards club. Discounts? I love discounts!
What I don’t like: While there seems to be a lot of employees here day-​to-​day, whenever we were looking to start and subsequently update our registry, it would take ages until someone could come by the desk to help us. I asked one employee about the Mamaroo bouncer and she just stared at me in utter confusion without moving until she luckily decided to wave over a more customer oriented salesperson who then actually LOOKED for the bouncer despite also not knowing what it was (FYI, they don’t have them in-​store, but are available to order online). They only seem to ever have one or two registers open and they’re both on the far left side, so when I have a ton of big stuff and another customer has a ton of big stuff, we’re both crammed in the same area, and both trying to lift these large items at however many months pregnant since the counters are at odd angles where the employees can’t come around to scan them otherwise.
The location is incredibly convenient for me, not to mention their prices are better than Buy Buy Baby (generally speaking), but I guess I’m not super crazy about the employees. If you’re looking for people with a variety of answers, go to Buy Buy Baby… THEN come here and purchase what you need!

My husband and I went here to create our baby shower registery a few months back and were pleasantly suprised by how easy they make it for you. The woman at the desk was very friendly and helpful. This is our first child so we had no idea what we were doing! After being signed up, we were provided with a scanner, a map of the store and a checklist for must have items. The store is set up in lettered sections which makes it easy to find what you’re looking for in such a large store. There is always a staff member around the corner that is eager to answer any questions you may have.
They also made it very easy to return things that we received, even without a receipt! They just loaded the value onto a gift card. Also, if you make your registry here… after your shower they will give you 15% off everything that is still on your registry! They also have a great rewards program and you get coupons printed on your receipt every time you shop here!
The reason I give 4 stars is because they are a little pricey…

Have been to this store a lot in my 9months of pregnancy. Love that is clean and stocked well. I go there a lot of times for the clearance racks because its stocked very well and I can find really good deals. Staff is very nice and helpful.

No one here knows anything. Friend registered here and just had the worst experiences ever. Crib arrived broken and had to be reordered. Everything she registered for wasn’t in stock and every employee doesn’t know anything cause they disappear to find one that does. Every time I’m with her it’s so frustrating. I would never Come back.

I’ve been in this store twice now. The first time was to buy a rocking chair for my nursery. We waited about 30 minutes for the one person working in the furniture area to assist us. It then took another 15 min for someone to bring up the item so we could leave. Taking 10 minutes to pick something out and then waiting another 45 to leave the building seems a bit ridiculous. Even checking out was delayed because of only one person working the checkout.
Today, we waited about 20 min to try and purchase a chest of drawers. After waiting, we were informed that the item that said ‘in stock’ was not in fact ‘in stock.‘
If I ever need to purchase anything from this store in the future, I will do it online. Apparently they do not hire enough staff to accommodate their customers.

Came here to pick up a pack and play for the new granddaughter when she comes over for a visit. This place is huge! Mayo & Scottsdale is a lot larger than the others. It’s like a Home Depot for babies! Great selection of stuff and decent prices. I’m sure I’ll be back again and again. Tee Hee!

since the day i found out i was prego i was shopping here just about ever month… then when my daughter came we were there just about every week getting things we needed or had to return/​exchange things… once she was a little older and i already had everything she needed i come here when i go to baby showers or need certain things for my daughter… i go else where for diapers and formula since its a little pricey for things at BRU then other stores. i do order some toys from Toys R Us and Babies R Us and they ship it to the store i choose (which is this one on mayo) so its easy for me to pick it up and its free. Staff are pretty friendly and helpful when i needed assistance.

I registered at both the combo Toys R Us/​Babies R Us store by my house (on Bell Rd) and finished up at this location, since it had a larger variety.
Nice goody bag, ample selection of items.
Furniture prices are over inflated, but that seems typical for all baby furniture.
You get lots of coupons too once you sign up for their rewards program which come in really handy!
There are changing tables in the restrooms as well as fantastic mother’s rooms. which have a rocker, sofa, and changing tables, as well as wipes, diapers, etc. Great for breastfeeding discreetly!

Its a large baby store. Many choices and could spend too much time in this store deciding. I think the downfall to me, sometimes when looking for something for instance, sun block, it could distributed in several places in the store. I look in one spot, not realizing there could be another spot in the store to which the item is stocked!
The customer service in the store is good. Standing in line at the cashier is common, but usually someone notices and comes to cover another register!

I do not have any children but have shopped here for baby shower gifts several times over the years. Most recently I went this Saturday to get a gift for my girlfriend who is having her 2^nd child, a girl this time. The registry print out machine wasn’t working so the sweet lady working there printed it out for me. They make things easy to find by listing the aisle # next to the item. I got her these adorable monkey receiving blankets, a soft pink daisy blanket & a pack n play set in pink of course. My mom is someone who loves wrapping gifts so she wrapped them for me at their complimentary gift wrapping station. I could easily spend hours in this store, can you say baby fever?! I can’t wait to be able to shop here for my lil one :)

I am the first to admit, I know NOTHING about babies! I do want one someday, but at this point, I’m clueless… Anyways, I have a baby shower this Sunday and was kind of dreading going into Babies R Us for fear of being way too overwhelmed.
Luckily, the signage in this humongous store is really helpful, and right when I walked in the door, I saw a big sign that said ‘Registry’ — cool! Valarie happened to be sitting there and was extremely helpful. She printed out the registry I was looking for and even helped me find the items I chose to purchase. (Hopefully my friend Melanie will not read this before Sunday, but I bought the cutest little baby bathtub, some towels, and a rubber duckie toy!) — just had to share!
I picked up a card and checked out and then wrapped what I could (the bathtub was too big but I wrapped the other gifts) at the free ‘wrapping station’ set up in the store. I was in and out in less than a ½ hour!
Now next time I will not dread baby shopping, and perhaps I’ll even look forward to spending more time in there looking at every baby item imaginable!