AMS Landscaping

I requested a quote through Unilocal for some irrigation repairs but they couldn’t get a technician out to look at my yard for a few days and I ended up going with Sprinkler Doctor. The technician still came out to the property, and made «repairs» without consulting me or getting authorization. I had no idea anyone was on the property, didn’t received a phone call until nearly 24 hours later only to find out that not only did they «fix leaks» they had turned the water on not even 4 hours after the repairs Sprinkler Doctor made, which required the water be off for at least 24 hours so the glue had time to dry. I have no idea what/​where these leaks were as there was only one and it had already been fixed. The technician also stated that normally they would charge me for the repairs, which infuriates me because I did not authorization any work being done and there were no other leaks on the property anyway!
UPDATE: 5÷20÷2016
I did speak with the operations manager about this incident and they explained that due to their company values they always try to exceed expectations. While I definitely understand this and under any other circumstances would appreciate it, I still had no idea anyone was on the property even if it was due to mistyping my phone number. If they had taken the time to verify the number either when placing the work order, or when failing to reach me on their way to the property this whole thing could have been avoided.
I changed the rating from 1 star to 2 star’s because they did call me back to sort things out and are offering to fix the original repairs if it does not hold.

I had them come out to spray and remove weeds. Within a week, the weeds were already popping back up and they keep on coming back.
I thought I would give them another chance, so I called them out for a quote to clean up my front yard. Now, it hasn’t been trimmed in a while, HOWEVER, It’s no where near overgrown, it just needed to be cleaned up and reshaped. They came out and quoted $ 195. I’ve had the front yard be in worse shape than it is now and a guy only charged $ 120 and did a great job. Too bad I don’t have his contact information so he can get the money. When I mentioned that to Chris (from AMS), he didn’t really care that someone has done it for less and just said OK and hung up. Wouldn’t recommend them.

To top everything off – I’m still getting a bill from these people AFTER I fired them and the agreement has been completed and paid! The billing system is unorganized and unethical.

AMS has been doing my yard for years because they know what they’re doing but also listen to what I want! I like my yard a little on the wild natural side. They always leave my yard looking groomed but not cookie cutter like so many landscapers do. They are very knowledgable when I decide to replace or change plants as to what will grow where, how large it will grow & the amount of watering that is necessary. Great guys! Eli the owner is very hands on as well! Always willing to answer any additional questions I have! KUDOS guys!

From start to finish, I did not receive great service with AMS. When I called, I was helped by what appeared to be an answering service. They couldn’t answer any of my questions and said someone would call me back. Someone did 3 days later. They then stopped by the following week to give an estimate. We discussed what I wanted done which I thought was fairly simple and they quoted me a price.
They did not complete the job. My backyard was a mess and there were still weeds everywhere. A week or so later, someone called to retrieve payment from me. I explained that I didn’t get the services I was promised. They said someone would return my call. No one ever did. Weeks and weeks passed of request for payment and me leaving messages disputing what I was charged since I didn’t get the full services done.
Eventually, because there seemed to be no resolution and I wanted it to be over with, I paid the amount they were asking for.
No one has ever called me back. They never returned or followed-​up. There was zero concern on their end.
Very disappointed, as I selected this company based upon the solid reviews on Unilocal

So after getting off to a rocky start we have been able to work the kinks out. Couldn’t be happier with our service and they have been extremely responsive to our requests. I would recommend them without reservation.

The team from AMS come out last Friday (July 10) to work on my patio. My patio was a dark and foreboding wasteland of weeds, dead plants, and a very thorny vine that was eager to attack if you looked at it.
Supervisor Ryan came out the preceding week to talk about the different types of plant life, what would work well for my yard based upon size, light exposure, and how nice the plants would look. He also took in to my considerations of low leaf litter and nothing that would stab me without a reason.
The following week I arrived home to my own backyard oasis. The floral choices are pretty, smell nice, and multipurpose (aloe, lavender, rosemary, and a miniature citrus tree to name a few.)
Once again, I can’t fully express how happy I am with the work. Contact AMS if you’re looking for a laid back, knowledgeable, friendly, and accommodating experience.

My fiancé and I just purchased a home and needed the landscape cleaned up. We also requested the irrigation system to be looked at, and the lights that are wired in the yard. Eli was quick to get his crew out to give us an estimate (which was a very reasonable price for 11,000 sq ft property) and they got to work right away. Mike was very nice and explained everything to us. He reset the sprinkler system for us (twice) and checked to see if the lighting was receiving any electricity before giving us an estimate on that. They really did an excellent job at a very fair price. We will definitely be recommending them to our friends and neighbors!

I visit Unilocal alot when looking for different companies. AMS received alot of positive reviews. I sent a email late sunday night, Eli was quick to return my email the next morning. His crew came out quoted me a price and was able to clean up my landscaling in the back yard that same day. Only took about an hour maybe and hour and a half. They worked fast and together to get everything done. I will be recommending this company to other people. Thank you, for your service AMS!

Used AMS to help me solve some drainage problems around my house from last fall’s rains. I needed some re-​grading and french drains installed. From my initial contact of AMS, I had an initial meeting with them in just 2 days and a quote by the following day. I had some questions and Ryan was very responsive. He even showed up a second time at my house to make sure I was comfortable with exactly how the work would happen and where the trenches would be. I ended up using them, and they did a great job. The finished product looks discrete, and they even used a hose to test the system with me before they left, to demonstrate how everything will work. Just in time for monsoon season! Thanks AMS.

I have been looking for a reputable Landscaper in my area (Laveen) since I moved to AZ to maintain my residence and I came across AMS Landscaping so I thought I give them a try. I have to say thanks to Chris and his assistant for bringing my yard back to life you guys did an amazing job. Thank you so much. We will definitely be using you guys again.

I own a landscape company in the East Valley. And I had a really tough time finding someone to refer business in the west valley to. We fight hard to have a good reputation and referrals have a big impact on that reputation. I have received thank you emails from many customers after sending them to AMS.
They do what they say, show up, and know what they are doing. You are in good hands with AMS!

I was a long time customer. Not any more.
I understand that there has been some apparent issues with your prior office manager; however, making that your customer’s problem is bad business practice.
Apparently I was never billed for January and June. That is so long ago and now I have to pay those invoices and what we expected to be a monthly service apparently is an every 4 weeks service so I was charged twice in September. That wouldn’t have been so bad if these sudden other invoices didn’t suddenly come up as well making the amount due way too much.
We’ve been a customer for 2 years and even moved and recommended you to the buyers of our old house and kept you with this one. From the below reviews it seems that quite a few customers have been lost, including us, to the errors. I hope other customers situations are handled better. It really stinks because the actual service performed was great. Absolutely no complaints and we had a beautiful lawn.

From my experience, I don’t know how anyone can afford AMS.
I recently moved into a house where the grass is healthy, but it had not been mowed in quite some time. It was probably about 9 – 12 inches in height. Eli from AMS gave me a quote of $ 280 for an initial cleanup. Thinking that was way too steep, I asked how much he would charge to simply mow the grass — no trimming or weed control. Eli responded, «There was very little trimming at your property. I included it but it would not affect the price to take it away.»
So, in other words: He wanted $ 280 to mow my tiny lawn. TWO HUNDRED AND EIGHTY DOLLARS. To mow a lawn. The only way that is even remotely justified is if he were going to come over and manually trim every blade with a pair of scissors.
Anyway, I got in touch with a gentleman over at Brandon’s Landscaping. He was at my house within an hour of my phone call. He charged me $ 50 to mow both the front and back lawn, kill the weeds and re-​mulch. It took him and his partner about an hour for the entire service. My lawn looks amazing, and I’m not poor as a result.

Bad billing practices.
Look they do great work. My problem is the billing. In the fall they billed me for work I asked them not to do. When I got the bill, I sent them an email asking for them to remove that part. No response. They continue to send me the bills for it till I sent an angry email. They apologize, fix the bill and we move on.
Six months later and there is a 3 month gap where they don’t send me a bill. When it finally comes, I pay all three months online. Right before I go on vacation, they don’t come to the house. I figure I messed up the week. I come back from vacation and no work was done. I email to ask my account status. No response. I receive a bill. It says I did not pay those three previous months. So I recheck everything and find that the online payments all have the same invoice number and it is not mine. Crap. Something got messed up in the online system and it looks like I paid someone else’s bill. I email them with copies of my payments, which I also verified were withdrawn from my bank account. No response.
Two months later I have moved on to another company and figure this place just doesn’t care. Then I get another bill saying I still owe for the three months minus my previous $ 70 payment. What!!! I did not make a $ 70 payment on that date. So it looks like my payments don’t go to my account, but someone else’s does?
Obviously something is seriously jacked up with this account. I understand mistakes happen, but it is the lack of response that is causing this conflict to escalate, just like it did last time. There you go. Good lawn work, bad billing.

Yes I’m aware that this got ridiculously long but I’m frustrated to say the least.
Now understand that I’m not a new customer, I’ve been with them for about a year. The crew had been doing a decent job maintaining my lawn. The problems started when we moved and had to switch the maintenance service to a different address. Seems simple enough right? Come give me a new estimate and send the crew to start on my new place after we move.
I informed them even before we moved and gave them the date and new address. First of all, you’re lucky if anyone even picks up the phone, and then you leave voice messages that gets ignored. I left 2 voice mails that never got acknowledged. Then I finally spoke to Joanna who said Eli would be down to my new house asap to give me an estimate.
Days later, I called again and there began the merry go round of Eli claiming that he spoke to my spouse, (never happened), emailing an estimate that we never got it, not even in spam mail so who knows, Eli saying my front lawn has grass when it’s all desert landscape so I THINK he went to the wrong address but Joanna had no idea and couldn’t confirm so I still don’t know what happened there. And it’s not like we’re in a hard to find part of town, it’s only about A MILE AWAY from my old place. So I had to wait again for him to do another estimate. That took forever. They finally gave me one and promised to come this week. No one has showed up since. Considering it’s a long holiday weekend tomorrow, it’s obviously a no show with zero communication as to why. What a complete and utter waste of my time
And as of today (3^rd July) I still have not received any response to my email a week ago giving a start date or or any acknowledgement when I finally emailed them to ask them to cancel my account. Keep in mind that I’m a paying customer and here I am left wondering if they even care. After nearly a month of waiting, calls and emails, I have been more than humanly patient in giving them the benefit of the doubt. All this for a simple change of maintenance address is absolutely RIDICULOUS.
It is unprofessional that a problem persist with barely any followup effort from AMS nor should it be MY responsibility to have to keep chasing after them like I had to. It’s also incredibly disrespectful to waste my time like this. Their communication is just horrible and customer service is obviously not their priority after they got your business.
So this epic essay is to say — DO NOT USE AMS if you value your precious time and sanity. There are too many other companies out there who are hungry for your business to deal with so much incompetency. Sure it starts out well but heaven help you if you need any sort of help or changes to your service later on because then it all goes straight. to. hell.

I cannot say enough about Eli and this company. A year ago I called them in to tackle the job of my back patio and they not only were quick, courteous and affordable but they also helped to take care of a nasty weed that threatened my electrical box outside. The weed is still dead almost a year later and when I called on them to take care of my other weeds which decided to invade yet again (mind you, after a year of staying at bay) AMS Landscaping returned and took care of them yet again. If you need yard work done or just seem to be inundated by weeds on an annual basis, I would recommend Eli and AMS Landscaping. They are a wonderful company and very affordable.

I have recently hired AMS to do my regular mow and blow service. I decided to bring them on because of how responsive Eli was to my questions and emails. As a new home owner, I am no landscaping expert and I have a lot of questions.
Eli is always very fast to respond, he worked quickly to get me a temp crew before my full time crew started, and when I ask for honest Do It Yourself Advice, he provides it without just trying to upsell me.
While the price is reasonable, I knew that AMS was not the most inexpensive service. I hired them because of how easy they are to communicate with, make requests to, pay my bill and answer questions.
If you value service, hire AMS

Eli is your go-​to guy for your landscaping and maintenance needs. He was quick with his response and I am happy to finally have someone service my property. Others haven’t been reliable.

Being the post-​apocalyptic disaster my front and backyards were, I expected to be shelling out a lot of cash for a cleanup.
Not only did AMS have the best price (I checked with 3 other companies), they did an amazing job for the cheapest, and even cleaned up the back alley I hadn’t even thought about. Eli was incredibly prompt at returning emails and setting up an appointment, and was even great about helping me with a payment option that suited me best. I’ll definitely be using their service again in the future.