America’s Best Contacts & Eyeglasses

I gave a 5 star review for this place, but 18 days later I can’t seem to get my contacts from them, very disappointed.
They quoted me 5 to 7 business days. I waited 10 days to call them to be told sorry not here.
Ok, I understand things can happen, waited a few more days to be told the same thing, now I’m not happy but I waited longer. 4^th call today to them to be told only one contact came in, they don’t know what the hold up is? Mam, I’ll call you when the lab gives me a call.
Never in my life have I experienced one contact coming in only. I don’t like being lied to and shuffled around. Piss poor business you are running America’s Best!
I can only hope that this review reaches corporate so they know what is going on. :(
No one gets an exam *just because* I needed these for work and I’m on my second week with no eyeballs!

I went here for an eye exam and I was very disappointed. Staff was friendly but the optometrist was not. During the eye exam, I felt rushed by Dr. Paul Kim as if he just wanted to get it overwith and leave. This made me feel very uncomfortable and I don’t trust the eyeglass prescrition I was given. Compared to other eye exams I’ve had in the past, this was by far the worst experience. I would not recommend this Optometrist to anyone who’s looking for a quality eye exam.

I bought two pairs of glasses here (one was regular, one was sunglasses), and unfortunately lost my sunglasses tubing down the Yuma river. Whoops! Bummer!
I called up and was able to order a replacement pair, and pay over the phone. Instead of taking over an hour to drive and physically go to the store location, I was able to handle business over the phone in less than 10 minutes with Irene and get on with my workday. I was pleasantly surprised at Irene’s knowledge, speed and ability, and I hope management reads these and appropriates kudos for her expertise.
I’ve found the overall quality to be near comparable to LensCrappers (and far less expensive) as both my glasses are 10 months old and «still work» just fine. That may sound silly, but some glasses do fall apart — and mine have not. I have no eye insurance — so saving money with their in-​store promotions is a big deal. I do wish there were some more metal frames for savvy, metro and stylish businessmen (I am neither overly savvy nor metro or stylish and would hardly be accused of being «fashion conscious», but I like to play one professionally when I dress up a few times a year!), but I’m happy to be a return customer and extremely pleased with the service and the styles that I chose.
5 Stars will happen when more metal frames and business-​conscious glasses are added to the mix. There was a lot of plastic — which isn’t bad for most situations and everyday use, I suppose. But there wasn’t a lot of «professional» options (those that were are priced REALLY high!), and I’d like to see that selection increase for those of us who occasionally dress in a $ 400. suit, and want a similar caliber of eyewear to compliment the evening.
Fancy waiting room? No. Magazines for guys? No. Waiting room music? No, not that either. But I wasn’t smothered by salespeople telling me how much better the more expensive pair looks. That’s a nice departure from the LensCrappers philosophy of «Spend more, get more, and oh, you need the UV coating, and OH you need the scratch resistant, and OH… you need… «. I spent less at America’s Best, and I’m incredibly happy for my everyday eyewear.
Good value on glasses? Absolutely, and for that, I can bring my own book.

If I could choose less than half a star I would for patient treatment! I have been in the medical field for almost 20 years and know how to treat patients. The Dr had no personality, he asked about my health when I started to tell him it seemed as if he wasn’t even listening and ignored what I was saying, he didn’t say much at all except which ones better 1 or 2? 3 or 4?
While waiting for the Dr I was encouraged to look at the frames. When they called me for my eye exam I was basically scolded for looking instead of waiting until after my appointment! I was upset about that but I went to my appointment wanting and needing new glasses. Once exam was over I was sent to waiting area to get called to ordering desk. Those ladies were very nice except for being told to call because sometimes they get one pair at a time. I called to check on status only to be spoken to so rudely that I was upset the rest of the day!
I was told Dr recommended this or that which Jacked up the price from $ 69 to well over $ 150! Yeah didn’t get sunglasses or super thin lenses, not a worry I care about. The problem is the receptionist they are rude and downright nasty. The $ 69 for 2 pairs is only a ploy to hook you into scheduling an appointment and increasing their revenue!
I would not recommend going to America’s Best spend the few extra dollars to be treated with respect!!!

WORST CUSTOMER SERVICE EVER! I ENDED UP WALKING OUT OF THE PLACE. THAT’S HOW BAD IT IS. I WILL NEVER RECOMMEND THIS LOCATION TO ANYONE.
I have been going to the eye doctor every year since I was a teenager. I am not new to the whole procedure of getting an eye exam what so ever. This year however, my experience was one that I will never forget. I signed up last year for the plan that gets you a free eye exam for three years. Last year I was at the Bethany Home location and since I recently moved to this side of town I thought it would be more convenient to choose this location. I WAS WRONG FOR THINKING THAT.
I was waiting forever, they couldn’t find my file. They had no record of my appointment even tho they called me the day before to confirm. I was waiting for about an hour and a half before I was even pre-​screened to go see the doctor. The girl at the front seemed bother to answer any questions. I could hear the phones ring and ring in the background. The assistant that did the pre screening had a really negative attitude when she was doing the pre-​screening.
This has been the works eye exam experience for me ever. The people that work there really need an attitude makeover and perhaps should take a class on customer service.

I honestly think that there is gender discrimination! My brother had the best experience and I had a crappy one.
Took an hour just to see the doctor. I went for both contacts and glasses. When I was given the trial pair of contacts the girl that took me back to teach me had no part in «teaching» me or talking me through it. She just basically threw the trials at me and told me to put them on without any instruction so she can go talk to the girls up front (I was a first time contact user) but my brother was talked through the process step by step.
The only lady who had helped me, honestly didn’t have to, was one who helped choose my frames (one of the older ladys). I guess it’s true when you are older you are wiser!
To make matters worse I ordered boxes of contacts and got charged for them to find out they only had the prescription for one eye. I was told I would get a call when they had them in stock again and no call. I call to see whats going on and I get put on hold to be hung up on, I get accused of not paying for the box thats why I have not gotten it when I clearly say I have the receipt, or I get asked irrelevent question like «Have you worn contacts before?» I have even walked in there and I get asked «what are you here for?»
I say to pick up a box. I put my name down on the clip board and they never call me back up even if the place is lonely because the girls there just talk and quite honestly I don’t think it’s about work.
When I call they expect me to have all the answers like which prescription box do I need, that is why you have me on file and should know that. I mean I honestly forgot the prescription I am missing because it’s been two months and counting since I ordered and payed for the contacts amd still have not recieved

Walk in is not correct for they book the whole day. Doctor is not on site all day like they say. So not happy with this location.

Waited 20 minutes before being seen. There were 4 ladies working up front. 2 were busy dusting & talking about the air filter instead of getting me into a pair of contacts.
Dr. Black was great! When I got here I was planning on doing glasses & contacts. But he said I didn’t need to get new glasses unless I just really wanted a new style. Which I didn’t.

It’s pretty alright, I got what I needed. I have the saver’s club thing and that’s a nice deal since I wear contacts.
My main complaint is that sometimes the place is just friggin crowded/​busy, there’s a ton of people waiting. And you always end up waiting a bit, even if you just want to pick up your contacts or glasses.
If you have the time and want some decent cheaper glasses and eye exam, it’ll do.

I had made two appointment’s one for myself and a family member. My opposing was at two so we showed up at one forty five. Family members appointment was for two thirty, well at two thirty family member was called in for there appointment I was still waiting so don’t plan on them keeping there appointment’s on time. Pick up of glasses went way better, pretty much in and out in a very timely maner

I went to this place a year ago because my regular optometrist in Scottsdale moved overseas. Terrible. I even scheduled my appointment online 2 days prior and STILL had to wait 90 minutes. The so called «optometrist» briefly looked at my chart and asked «what’s the reason for your appointment today — did your scrip expire?» I said it is called an ANNUAL exam.
THEN she insisted that i needed bifocals — and I explained to her that my eyes were simply exhausted from studying (16 units) and late nights. She totally did not listen to me and said well then we will just give you regular glasses and then you will have to buy your own bifocals.
she did NOT check the general health of my eyes NOR did she ask for the reason behind why they were obviously IRRITATED.
I advised her that only 1 brand of contacts works for me (cooper vision torics) and she gave me a prescription for a completely different brand. The brand irritated my eyes and one month later she would NOT change the prescription — 6 months later the brand was recalled and they did not issue replacements or change the prescription. I basically had 1 year of crappy contacts because I was laid off and had to stick it out. The 2 for $ 69 deal is a bait and switch — and they try to sell you on the membership upgrade — garbage. i wrote to their customer service and they had NO response. Also, they would not give you a physical prescription to get the contacts elsewhere until you bought at least ONE box in house.
CHOP SHOP.
I am grateful to them — because this year instead of taking my chances on another crappy eyeglass place I went and got lasik surgery.
Thanks you hack.