Access Capital Group

From the beginning, Michael O’Conner’s approach made me feel secure; his willingness to explain the process in detail, won me over. He never rushed me, or oversold his services. He asked me what I wanted and then told me what he could do for me; but always informed me of exactly what I needed to do. He has a wonderful way of making you feel at ease, while all the time making you feel important. He is an excellent example of great customer service. The entire staff at ACGI was great! They were on top of the process from day one, and always kept me in the loop. I have to add Shannon; she reviewed and pushed my paperwork through like a champ, and stayed on me to get everything correct and submitted. Their were others to name, but their names escape me. This team is AWESOME! I have already passed their information on to friends and family. ACGI has made my dream of home ownership come true, and it was a great experience.
Michael and his team came through as promised. He gave me a list of items to clear up on my credit, and we got to work. Michael worked with me, continuously, until my loan closed. He even went to bat for me with the escrow company, which over charged me.

Horrible. If your not in good standing financially they won’t want anything to do with you. They won’t return your calls or help you to increase your credit.

Before responding to an «offer» by this company, I researched their background read all of the outstanding reviews. And I walk away completely disappointed.
I received the standard reply after applying through LendingTree stating that I just need to submit my information and a pre-​approval will be processed within 3 hrs! The only response I received was the next day saying that some of my info was not received. That was the only attempt of real communication from Michael O’Connor. I resent my info. And waited. Nothing. A few auto generated emails, but nothing more. I called his phone number listed on one of these emails. No answer but his message stated that I would receive a call back immediately. Two weeks later, still nothing.
What a waste of time. I am now working with a lender who (imagine that) actually returns my calls, seems eager to assist me in the home-​buying process. That is all I was looking for. Access Capital solicited me for my business, made promises of excellent customer service, and then completely dropped the ball.

We found Access through
. Access was one of several places to respond. Our initial email from Craig Pribyl (the Loan Officer) stated if we sent some basic information, they would get a pre-​approval letter to us within 3 hrs. Well, we couldn’t send it for two days — but once it was received it took over a week to get any letters. The loan officer was initially very responsive, but would not reveal the lender fees until we signed papers. Of course the electronic signature papers could not be accessed. So, I emailed Craig that I couldn’t access the documents. It was a Saturday night and he responded that he would fix that on the following Monday. I haven’t heard from him since even though I’ve emailed him again with no response.

Michael O’Connor got me my house. There’s no other way to put it.
When I applied for a home loan through Lending Tree, two lenders responded. Michael from Access Capital was one. I’d hate to think what would’ve happened — or not happened — had I chosen the other.
I was pre-​approved quickly. At the time of my application, I was preparing for a long and brutal trial, so my attention was diverted to that and not the loan. Despite that, Michael patiently worked with me. Even when I failed to respond to his calls and emails for weeks, he would continue to follow up. He did this for about 3 – 4 months. Michael refused to let me slack on my loan.
Thank God he stayed on top. About two weeks after my 3 ½ week trial ended, I found my house. It was $ 50k higher than my pre-​approved amount, so we had to start over again. Michael kicked the loan application process into high gear. During the 45-​day escrow period, he often had to repeat himself during our long conversations because I was exhausted from the long-​cause trial, but he never lost his cool with me. He also had to deal with many fronts: an unfocused me, my highly-​aggressive realtor, the seller’s even more aggressive realtor, and our escrow agent, who happened to be the only person who didn’t give Michael any grief.
If there was something I needed to do, he always called and emailed to remind me. Near the end of escrow, I had a problem with my credit scores because one old dispute hadn’t been resolved and the reporting company was unresponsive to me. Michael prepared documents for me to sign and contacted that company himself. Because of his quick actions, we were able to get that dispute lifted just in time and my loan was approved.
In total, I would surmise that I spoke with Michael approximately 50 times, and I wouldn’t be surprised if it was more. If I called and he didn’t pick up, which was rare, I never had to wait longer than half a day for his response. We often spoke after hours and on Saturdays to accommodate my work schedule.
Michael was so easy to talk to that we dispensed with the pleasantries pretty quickly and spoke to each other like friends. He never rushed me off the phone. He also never sugar-​coated any problems; he always anticipated them, warned me well in advance, and assured me that he would fix them, which he obviously did.
My house was in ready-​to-​move-​in shape, so the only thing my realtor had to do, really, was prepare documents. I am typing this in the comfort of my big home office because of Michael O’Connor. I have already referred two friends to him and will continue to do so. THANK YOU, MICHAEL!

I found Access Capital through
, and they were extremely helpful from day one. We started by solving some credit issues on my record, which took a couple of months. By the time my report was corrected, I had a pre-​approval letter in my hand! We run into a few issues during the purchase process, but Mark, Melissa and Chris never gave up, and now the deal is closed and I’m ready to move to my new place! Don’t think twice about working with this guys, because they will get it done for you!

I just recently officially purchased my first home. When I submitted my query to lending tree I got several responses relatively quickly. I decided I would see which lender would give me the better rates and customer service so I started the process with multiple lenders to see how much they cared. Mark Christoffersen from Access Capital was by far the most responsive and interested in my home buying process, and he really seemed eager to help me out. The rates from all three were about the same and access capital’s fees were slightly lower than the other two lenders I was communicating with, but seeing as how the seller was paying all the closing costs I didn’t care so much about the fees. I cared more about using a lender that seemed interested in landing the sale and pleasing their customer. Mark and the team at Access Capital did a really good job of dealing with the sub-​par escrow company we were forced to work with and I got timely responses from everybody involved. There was an instance of some docs not being received and a couple of delays because of the holidays but nothing that held up the process or caused troubles. Overall, I’m very pleased with Access Capital Group and their staff and I would recommend them to friends if they had need of their services.