XFINITY Store

I was moving across the country and pulled up at 4:09 right as they were letting the last customers out. Terry (Terric?) and Estevan helped me out by taking my cable box return for me even though they were already closed. Thank you so much!

I absolutely despise Comcast with a burning passion. Their prices are absolutely outrageous. We started with $ 95 for the absolute basic cable and Internet. After a year our contract ended and I got a bill for DOUBLE what I was paying. I called to try to make another deal and they refused to. After a few months of paying $ 200 for basic cable and Internet we called and dropped it down to just Internet and the basic 20 tv channels. Not even cable. Just the basic channels i.e. 2,3,6,10,17 and so forth. Guess what we had to pay for that??? $ 95. So we’re paying exactly the same for regular tv as we paid for basic cable!!! Thank God we are cancelling soon. Comcast is a complete rip off. Stay away!!!

I got a card in the mail that said my modem was out of date and needed to be updated with a new one, so I decided that I would swap out the modem and since I don’t use my cable box in my bedroom or their phone service I would try save money on my astronomical Comcast bill. I get to the place and the store is setup like a cell phone store after a «short» 25 minute wait I told the rep how my bill was high and I was returning one box and canceling the phone service and needed a new modem, I thought he would of said something like, «let’s see what we can do about this bill» like they used to do but he just mumbled ok and gave me the new modem. As he was trying to dismiss me quickly to get back to his conversation I said «well how much will be coming off my bill?» he said roughly 30 bucks so I asked what my current internet speed was and how much to upgrade well 20 bucks a month later he upgraded me to 105 Mbps so in my head I’m thinking I’m still saving 10 dollars a month… BIG MISTAKE
I get the modem home plug it in and get it up and running and do a speed test, I’m not even getting the speeds that I was getting with my old modem call up support and they tell me they are gonna send out a tech. (Really big inconvenience since I’m a self employed it contractor) I pick the 5−7pm time slot and the day of I get a call at 2pm that the tech is 5 – 10 minutes away I asked him what happened to 5 – 7 and he said «well I’m in the area now» good thing I was relatively close because I wanted the problem fixed now. When tech gets to my house he said «look your getting Internet» I told him I know but not at the speed I should be getting it at. He then said «oh I don’t know anything about a speed test» and I had to show their own tech how to login to their modem to do a speed test. After a while he switched out the modem and got me up to 30 Mbps and basically said I should just be happy with that because he doesn’t usually see speeds higher then that. I asked him to check the cable connection in the underground access panel out front and he told me that he can’t because that’s a different department!
Moral of this story I’m paying for 105 Mbps and not even getting close to that and was told I should be fine with that… There is a very good reason why Comcast always scores incredibly low on customer service rankings, it is because they deserve to! So many points of failure in my recent dealings with them that I can’t believe they are still in business. So now what? do I call so I can be majorly Inconvenienced again (how many unknowlegable techs can they send out) or just wait until next month to switch?