I’m basing this review largely on one incident that was partly my fault but still left a bad taste in my mouth. I came to this location after my work shift so it’s a little after midnight and regardless, this Wawa was packed. I only wanted a hot latte so after putting in my order I braved myself to stand in the line, which only had one cashier and was at least 12 people deep because everyone had to buy their cigarettes. That could be a whole different review, but the cigarette buying process is an endeavor in itself. My latte was made fairly quickly and the line had not budged so… whatever, I leave my place in line to pick up my drink and go back and wait. The surly drink maker looked at me like I had roaches coming out my eyes when I went up to her and asked if this were my latte, can I just have it while I wait in line, so nobody mistakes it for theirs and takes it? I know the Wawa rules but it wasn’t like I was gonna book it out the door as soon as I got my $ 3 coffee. Instead, this lady does not give me the coffee and rudely tells me «why don’t you go back and wait in line» with such a nasty attitude it took all my might not to tell her to f off. So I waited in the long time. While I was waiting, a guy went up to the coffee counter, looking a little confused, and took my latte off the counter. I’m not dealing with this. I left the line and went over to the 38th street Wawa. Had my coffee and out the door within 5 minutes. Anyway like I said, I knew the rules and«broke them» but really, I don’t look like a thief. This place just ain’t great with customer service and the lines are always long.
Nathan L.
Place rating: 1 Philadelphia, PA
Don’t go here if you want a well-made sandwich. The deli staff is terrible with the exception of maybe two people, but you will rarely be lucky enough to have them make your food. Everything is just badly made, thrown together in such a way that it’s a mess to eat. I’ve tried ordering breakfast burritos a number of times; half the time it comes out like some tiny little square, the bulk of which is the tortilla wrapping and almost no egg inside. I’ve ordered soup that is supposed to have chicken and noodles and vegetables in it and I get a bowl with only broth. I’ve attempted to complain and the people working there just make excuses for themselves and don’t even offer to fix it. They act like the did nothing wrong. I’ve had it. I’m never ordering food from this Wawa again. Its annoying because I work nearby, and I generally like Wawa.
Abby K.
Place rating: 4 Philadelphia, PA
It’s a Wawa in the middle of U City and hundreds of employees. It won’t be quick, but you’ll get your food and it will be delicious! The staff is kind, just don’t get snippy with them.
Vichet O.
Place rating: 4 Philadelphia, PA
3604 Chestnut Wawa, you’ve really worked on your game. I dunno if I caught you in a bad couple of years last time I reviewed, but you are now my Wawa of choice for when I’ve had six too many and want my Italian with everything on it, plus pepperoni. Good on you.
Sarah P.
Place rating: 1 Blue Bell, PA
I wish I was joking when I say a live cockroach literally just crawled out of my deli bowl I JUST got. Needless to say, I will not be returning to this Wawa(a late night favorite) ever ever EVER again. Not even to buy a drink. I’m thoroughly upset that the worker was so inattentive that he didn’t notice, oh I don’t know A BUG crawling into my food?! Wouldn’t be surprised if bugs are just floating around in the coffees we get there too. I understand that its very late at night, but PLEASE get more attentive staff to prepare the food.
Jon S.
Place rating: 3 Philadelphia, PA
Previously working for a Wawa in New Jersey, I find the deli service to be rather slow. The three times I have gone I have waited for at least 10 minutes for my sandwich. I like the new paninis that are offered, but I wish they were more customizable. For example, if I want to make a custom panini I should be able to put pesto on it, since that is an option for pre-made paninis. The store is clean and the checkout lines are pretty fast. Also as with all Wawas there is no surcharge to use the ATM, which is clutch since I have Chase Bank. One thing that I noticed that I find uneasy regarding the composition of the store workers is that the workers are all people of color, but the store manager is white. To me, this subconsciously reinforces traditional race issues in our society between bosses and employees.
Diana X.
Place rating: 4 Philadelphia, PA
Cheap but good, convenient, and the coffee’s just $ 1 right now — not much to complain about. A variety of fresh, bottled dairy in the coffee section too, not your crappy preserved creamers. The sizzli breakfast sandwiches(particularly the french toast) and donuts are tasty, and it’s pretty convenient that sandwiches are ordered via the automated kiosks. The place suits all my grab and go food needs without compromising on quality, so I can definitely see why people around here love Wawa’s. Much better than gas station fare and other comparable fast joints.
Sarah T.
Place rating: 4 Riverside, NJ
This Wawa location is very busy in the morning, but the staff handles the volume very well. You can really see them acting as a team, and one of the ladies at the cash register is like the store mom. Service is with a smile, and I am in, out, and on my way in a matter of minutes. The workers seem happy despite the hustle. The coffee is fresh, and the usual selection of Wawa goods is available. As a native to the area, I love Wawa, and this location is no exception.
Lasairiona M.
Place rating: 3 Missouri City, TX
Can’t say I was impressed by my sandwich here at all. The cheesesteak meat left my roll soggy. The mac and cheese was average, but it was all a little ‘gas station’ and a little overpriced too. Maybe a different Wawa would be better, but I expected more from this little store, it had been talked-up to me a LOT!
Mattie C.
Place rating: 3 Arlington, VA
On one hand I was baffled at how long it took to get our soup given that it wasn’t very crowded here. On the other hand I love the salted caramel coffee drink and that they have packets of honey to take. Despite taking longish to get it, the soup was piping hot and hit the spot — I really like Wawa’s soups! The staff was friendly. Not a bad location in a pleasant, walkable area.
Jenny H.
Place rating: 2 Miami, FL
It’s wawa
Enric C.
Place rating: 4 Philadelphia, PA
This Wawa is located in a busy area but the staff seems to handle the pressure well. I dislike the selection of coffee, too much regular. I’m a fan of dark roast but it’s usually not available. My advice brew different flavors of coffee and keep it hot.
Sarah S.
Place rating: 3 Mountain View, CA
No better or worse than a Subway. Maybe a little worse. Convenient location, though.
Danan R.
Place rating: 3 New York, NY
It’s a Wawa so by virtue of its very existence, it already has my favor. This one is located right across the street from Vance, which gives yours truly reassurance that coffee and sandwiches will be in plentiful supply for the next 2 years — even without a company-provided Alterra brewer and Birdbath Bakery. Overall, it’s your standard Wawa with decent service and all of the usual offerings. I do love the chicken salad and am very glad to see that I can now order it in platter form, with my selection of veggie toppings and condiments. Plus, Hoagiefest is now in full force! I can imagine that it is packed during the academic year but hopefully the undergrads will be back in the dining halls? Maybe…
Joshua J.
Place rating: 1 Philadelphia, PA
This place is poorly managed. As other reviews have said — they cannot keep popular items in stock and they cannot meet the demands of the customers. I think management really needs to step up and change things to be more aligned with how the other stores operate. I’ve been coming here almost daily for the last two years and typically order the same things, but at least half the time, they’re out, machines are broken, or I’ll wait 20 minutes for a hoagie, not to mention the lines at checkout. Not what I imagine the typical Wawa experience is supposed to be. I will say that the staff here are always friendly, as well as apologetic about long waits and product availability, but if it’s been an issue for such a long time, something should have been done to scale with the demand. I’ve never been in here when it wasn’t busy, this is the only convenience store within a several block radius of most of the science center buildings, so this is most of their clientele.
Megh R.
Place rating: 4 Portland, OR
Wawa is like a beacon in a cold, dark world. I grew up around Sheetz locations, but I have to admit that I prefer Wawa. The sandwiches are really good, and they have the typical snacks/drinks you would expect from a convenience store. This particular location is not quite as friendly as the one I go to near the office, but whatever. I can still walk out with all of my snacking requirements.
Meg S.
Place rating: 3 Houston, TX
This is not a review of Wawas in general inasmuch as a review of this particular location. I lived near Penn’s other Wawa on Spruce and it is leagues above this one. Friendly staff, clean milkshake dispensers, speedy food… the simple things in life. Unfortunately, this location is not as great… I don’t think I’ve ever been here in the last 6 mo without 5 – 6 people in front of me(compare to Spruce’s average 2 – 3) and an average food wait time noticeably longer. Finally, the last two times I’ve gotten coffee here, it tasted weird… I thought Wawa had just changed its formula but I went to the Spruce Wawa, and nope, the Caffeine Wake Up Mocha tasted great in the other location. I only write this review because I live nearby and I want this to be the best Wawa on Penn’s campus!
Karen F.
Place rating: 3 Media, PA
When I went to Penn, this was THE Wawa — complete with the welcoming comittee of «usual» homeless guys — the same ones day after day. They do alot of business at this well-travelled location. \Smokes, coffee, junk food, sandwiches, ice cream — everything a college kid might need at the last minute.
Amy K.
Place rating: 5 Kansas City, MO
There is a lot I miss about Philadelphia, my house, friends, MYJOB(shakes fist at economy) But nothing, NOTHING compares to the heartache I have for Wawa. OMG do I love Wawa. Hoagies, breakfast sammiches, vegetables and fruit packs, ice cream– Ben and Jerry’s no less, COFFEE, Wawa brand lemonade(hold the vodka pal, this is happy enough as is-just amazing!) This Wawa was near my house, I passed it every day to and from work. There is a great little eating area around the corner and across the street with shaded with trees, a perfect spot to take your Wawa lunch or snacky snacks. This is usually a busy Wawa especially early and at lunch rush. Don’t even get me started on what a Wawa hoagie does for hangovers. I’m tearing up. I should go.
Fujiko D.
Place rating: 4 Waltham, MA
Oh how I miss you, Wawa! This was the Wawa that I visited frequently for lunch when I worked in Philly. Now that I work near Au Bön Pain, Sebastian’s and Cosi in Cambridge, MA and can no longer afford as many lunches, my heart yearns for thee. Two staples that made me fat and happy: Breakfast sandwiches and corn chowder Their soups are delicious. They check you out super fast. Free ATM machines in the back. Sandwiches are yummy and cheap, and their baked goods were always fresh. *Sigh* Well, at least there’s now less of me mourning you.