Verizon FiOS

FIOS hardware is TERRIBLE. I’m literally 2 ft from the wireless router and have maybe 2 bars. I’ve called, tweeted, and emailed and all their solutions SUCK.
AVOID FIOS LIKE THE PLAGUE

Horrible incompetent customer service. You sit around all day for the techs to not even show up to fix the problem that should have never even been a problem, had the install tech actually done his job. There online help chat is an absolute JOKE. Expensive for nothing. Everyone has a song and dance for you, but never a solution. Absolute bullsh*t company if you ask me.

I do not know what the other reviewers are talking about, we had comcast/​xfinity for 16 years and their internet service cost us five computers (due to norton anti virsus they provide) plus the ever increasing costs for cable and landline service. Started in 1995 and quit in 2014 when all thre services topped out at 400.00 a month. Verizon on the otherhand gives you two years of locked in prices. Pay online and gain points for free on demand services. The only problem is if you need help in the off hours you are sent to a place where the reps have a poor command of the english language best to wait fot normal business hours and call then when your area people are on duty.

Your review helps others learn about great local businesses.
Please

lie to you about pricing and promotions to get you to switch then your stuck

I would give zero stars if I could have that option. I switched from Cablevision (they are not much better) however the devil you know is better than the devil you don’t. The speed they promise with Fios is not any better than Optimum. Medium package is missing many of the channels we used to have previously. Bill includes taxes and fees that push up the triple play to approx 180.00 a month. That is with no movie channels! Ouch! I am going to «cut the cord very soon. Do yourself a favor get a Skystreamx XBMC w Kodi video streamer and a backup Lava HD digital antenna for 70.00 and you will have everything including movies and NFL Sunday ticket. All you need is internet service. Good Luck

Signed up for verizon fios about 2 weeks ago. Took today off so that i could wait for the installer to come out between 8am & 11am. This is a newly purchased home so we dont have much at the house right now. Got up early and to the new home by 7:45am. I had a dentist appointment scheduled for my daughter @ 10:30am thinking that they would be out before then. No. They weren’t. At 10:45 on the way to my daughters appointment (late because of waiting for fios) I called to make sure someone was going to be out today because i took the day off especially for this and to get 2 other personal appointments taken care of, but mainly for my verizon fios instillation. The woman i spoke with advised that some would be out in about 30 minutes and we were the next ones on the list. (Again this was at 10:45am) Came back to the house around 11:15am. Still no one. I had a separate appointment for myself at 12:30pm. Left for my appointment. On my way back from my appointment at 1:20pm i called fios yet again because no one had called to say theyd be late or anything. I was on the phone with the gentleman from fios customer service for 30 minutes! He informed me that there was one more ticket in front of us and that he couldnt provide me with an eta. Why ask me what time works for me and have me commit to and eta when they cant?! The guy from fios customer service was nice but couldnt help much. I asked for a manager so my instillation fee or something be taken care of for this inconvenience. I held for an additional 15 minutes waiting for a manager and hung up. Do you think anyone called me back to resolve the situation?! NOPE. Im furious that its now 3:35pm and still no one has arrived. Im 20 minutes away from canceling my entire order and switching to comcast xfinity. This is the WORST customer service i have ever endured.

Please think twice if you are considering Verizon FIOS. I switched to Comcast about 6 months ago and dutifully returned my equipment to Verizon. Subsequently, I was billed by Verizon for one of the pieces of equipment. I have made many calls to them disputing this finding, and on one of the calls a Verizon rep actually admitted that they had the equipment, but told me «it takes about 3 billing cycles to restock» (Verizon is VERY quick to bill, but not so quick to restock). Just received a note that Verizon turned my case over to a collection agency (negative credit action) and I paid it since I have no more time to give to that company. I receive regular communications from them asking that I return as a customer which adds insult to injury. I will never ever give this company another penny.
Also…1 star is 1 too many. Wish you could rate zero stars.

I want to kill the slob that talked me in to Verizon Fios. You might think Comcast is bad, but you will be shocked at how shitty Verizon is. I know I am forgetting some issues, but here are just a few. They promise things, can’t deliver, blame other employees lack of knowledge. Bill will increase without explanation, no email contact to complain, so you are stuck on the phone for hours. No more channel surfing, the lag is ponderously long when you come to a channel you don’t receive. OnDemand is worthless if you can’t watch the whole show in one sitting, no fast forward, bookmark doesn’t save where you left off!!! Internet IS NOT faster, it says it is, you will not notice a difference. Managing your DVR will make you violent, the lag makes you think you didn’t push the button, so you push it again and go past the thing you wanted. Everything about it lags, when you scroll through OnDemand or the DVR it gets hung-​up on loading some crap you have no interest in. Everything is organized by a moron, good luck finding your program.
I feel like I was duped by Conmen, not one thing the saleswoman or installers said was true. «More WiFi connections than Comcast» Wrong! It’s been a year and I haven’t seen one, even in Center City Philadelphia. «The WiFi transmitter is so powerful you’ll be connected down the street», It doesn’t even reach my driveway!

Would rate zero if possible. The worst company I have ever had the misfortune to deal with. Liars, scammers, rude and incompetent customer service teams. This is the only service I can get at my apartment and if I would’ve known how bad Verizon FiOs is, I would have lived somewhere else.

The service and customer service is miles ahead of Comcast. However, I don’t recommend their pre-​paid Visa card offers. The card charges an unnecessary $ 3.00/month «maintenance» fee and if the card expires, they charge $ 6.95 to replace it.

Long holds. Billing is changed at will. If you raise questions you are threatened with being tagged a chronic complainer. Low level «gatekeepers» will not escalate a problem. Calls are never returned. The absolute worst customer service. Promises are made and broken and they claim they have no record of you calls or their answers.

Verizon has been a headache since day one. In terms of service, I found it to be slow, but this is what my building was wired for, so this is what I had to use. I frequently had trouble streaming video from my Roku, even though it wasn’t high-​definition. I previously had a service in California that was listed as being much slower, but it streamed content with no trouble. I’ve also had better luck with my Roku on the very rural internet provider my parents in Illinois use, and they’re in the middle of nowhere.
I had the TV service for a while, but the box had so many advertisements, and it was so slow… that I could hardly stand to use it. I got rid of it after a season ended on Showtime. It was the only thing I used it to watch. When you would pause the show for more than a couple minutes, it would revert to loud ads that would interrupt your phone call or conversation. Very annoying.
They also force you to pay with check/​bank account. This isn’t a huge deal, but all the services I’ve used in the past took credit cards, allowing me to earn rewards points for my purchases.
The service is where Verizon really failed, though. Obnoxious customer service agents tried over and over again to get me to take a contract. I knew I would only be here for a year, so I definitely didn’t want a 2-​year contract. When I shut down the TV service, I specifically told the online chat agent I didn’t want a contract at all for my remaining internet service, and she stuck me in one anyway. I later called to have it removed and I was assured I was not in a contract. When I went to cancel this morning, I had to argue over a «contract termination fee» because somehow they never removed it. Luckily, I was having enough trouble with them early on that I remembered to take a screenshot of the chat session. After much attempted upselling, prying about my move location, etc., I finally managed to get services canceled. The only way I would EVER use Verizon again is if it were the only way to get internet access. Everything about my experience with them was terrible.

The product itself is fine. The customer service is an absolutely nightmare. I cannot tell you how many HOURS I have spent on the phone trying to fix the bill. They overcharged us, then delayed on giving us back our credit. I think they hope I will just stop calling and complaining. They are HORRIBLE. DO NOT SWITCH.

horrible terrible night mare. This is the kind of experience, that would drive a less then spiritual person to become violent. since 12-​23-​2014 when I switched from direct tv to the horrible fios. I have drop phone calls on my home phone. Often when calling repair (everyday) the people at fios can’t hear me, the static? my first bill was over 400 dollars! after complaining for over 2 hours. the bill was 267. second month 300 bill, true bills 178. the internet is vey very slow. I go to open a page, I put down the mouse and open mail read, it takes that long. I was told at Verizon that if I use the microwave while on line that will slow it down??? I it’s been horrible everyday new problem and I need to have them back to fix the ball of wires and cords they left in my living room. at this point I know more then tech support. people should just call me, instead

Unspeakable. How can such a large company be so mendacious and incompetent? We scheduled installation at our new house a month in advance; the day before, they call and say they’re «really booked up,» and ask to move it back a day or so; then on the scheduled day, they confirm in the morning, but never actually show up. When we call to ask wtf, they never apologize, but say that the earliest they could do it would be weeks later! Meanwhile, some of the reps on the countless phone calls let slip things like «Oh, I thought they fixed that problem,» or «Jeez, we’re having a lot of problems in that area.» I think they don’t actually have service at our address, and that they were either yanking our chain or too clueless to realize they couldn’t deliver.
I realize that the alternative is the evil giant Comcast… but Verizon seems worse?! Congratulations, Verizon, you’ve out-​eviled Comcast! THAT’S an accomplishment.

Frankly, I’m embarrassed by Verizon’s customer service, commitment to customers, FiOS service, and its overall response to my issue of service being out for more than 11 days. Just the fact that Comcast can come out looking good in this fiasco that is FiOS is enough to say how poor a job Verizon has done. Let me explain: for no apparent reason, on December 1^st, our FiOS cable and internet went out. I thought it would just be a cable modem reset that would do the trick, but no dice. The people who were staying at the residence didn’t bother too much since they were in an out quite frequently. Anyway, they finally told me it was still out on 12/​4, at which time I called Verizon, explained my problem to customer service after being on the phone for 23 minutes… and then got promptly hung up on. I didn’t get a call back. I called back twice on Saturday, ¹²⁄₆ and still no resolution. The customer service people were very nice but could do nothing. They transferred me to the tech department, whose representative was a complete asshole. And not only was he brash, annoyed, and disrespectful in terms of the tome/​timbre of his voice, but he also said that the only time he could get a tech there was on ¹²⁄₁₃ — seven days later!!! With no service!!! And, of course, he was also a jerk about that! So, I call back the next day after blowing off some steam, and I get another run-​around for another 1 hour and 57 minutes. I spoke with a manager who set up an appointment for ¹²⁄₉ (at Tuesday) from 1pm-​5pm. I wasn’t happy but I thought that at least this is quicker.
So, on Tuesday at 12:35pm, someone calls me and leaves a message saying that the techs are overloaded and would not be coming. I took off from work for this!!! And they give me a lead time of 25 minutes! It’s abhorrent. But I resolve to cancel the the service. At which point the bells and whistles come out — I am sent an email saying to call a special number that promises that all will be resolved, intimating that I will be compensated and rewarded for staying with Verizon. SO, I call because I really really really hate Comcast, their absolutely and confoundingly poor digital service and internet, and their improving, but still useless customer service. And a specialist by the name of Anthony tells me things like he will discount me $ 30 each month for the rest of the term of service, that there will be pro-​rated discounts in service for the days in which we had no service, and that there could be other things done as well. I reminded him that ALL I WANTED WAS CABLE AND INTERNET — the very same services that I had signed up for! Of course, I wasn’t going to refuse the bells and whistles that came along with a mea culpa for having no service for 11 days, but my priority was having the service restored. He said that tomorrow (12/​10, Wednesday) a repairman would come. And then on Wednesday, I get an automated call saying that the repairman would come on THURSDAY, before 7pm! What!!! So, on Thursday, at 11:35pm, I get a text saying that the repairman would come from 2:30pm to 3:30pm. Who has the time to wait around for this??? And with such short notice! Anyway, I am canceling and going back to Comcast. I can’t believe it. It’s like having to go back and live with an abuser because someone you trusted abused you and you have nowhere else to go. You feel so impotent and unheard. Ugh.

If I could give a negative star I would, but alas I have to stick with one. I have spent more time on the phone with these people to set up a new account than I have spent on the phone speaking to family. In one sitting I was on hold for 45 minutes. 45 minutes, later to be told that I could not purchase the package they advertised with little to no explanation. Then, when I call back 3 times to confirm information, after doing what the Representative (s), yes plural told me to do, I find out the information was wrong.
I used to like Verizon, but now I see it’s better with the devil you know. Never thought I say that about comcast.

Most awful cable experience. Thought I would give it a shot after having comcast for 8 yrs and moving into new place. The price was better so I took a chance. HUGE mistake! The HD never worked and went in and out. Sports channels never worked (which you pay extra for). Also the menu/​guide moves extremly slow and you always have to press the numbers on the remote multiple times. Finally they tried sending a technician out between 1 and 5 on a Saturday. I get a call at 430 saying they aren’t going to make it. I tried to get some sort of credit for the half month of no sports, inconsistent HD for 4 months and waste of a Saturday but they would not compromise. It was even worth the $ 210 cancelation fee to switch back to Comcast. NEVER GET THIS CABLE. IT IS AWFUL!

This is not a review of a particular store but a warning about Verizon Fios:
We recently switched from Verion to Verizon Fios: We have been Verizon customers for decades. Now with their new Fios when a guest comes to our house and has a lap top they cannot connect to the internet and they could connect before verizon Fios. A Verizon representative stated that is not Verizon’s problem. When are contract is up we will never use Verizon again. I would not recommend them. Buyer be ware. I rate verizon Fios zero stars. They send out a customer satisfaction survey and when you tell them from a scale from one to ten to rate them. The number 10 being the highest and you honestly rate them 0 they requested the phone number but did not call us back. If you cancel your contract within a certain time period, then they hit you with an enormous bill.