Signature Community

I had great service and responsiveness when I was looking to move into a Signature Community property in West Philly. Sadly, that was where the positive experience has ended, and my negative experiences have long since washed away any positive feelings.
It takes an act of God to get anyone to return a phone call about anything. My online account set up had been done wrong several times, which included an accidental increase in my rent. It took them two weeks just to get me a spare set of keys when I moved in. It took just as long for them to schedule my ‘hassle-​free move in’ assistance. So much for hassle-​free. They also have no recycling bins for the building. So much for being ‘green’.
The ‘free’ internet is a joke because it barely works, and they are completely unwilling to invest in making it better (I can show you the Twitter convos between me and them about it, it’s sad).
Sadly, I didn’t think to check out the Unilocal reviews before moving in. Hopefully people will check here and see this before they make a mistake.

This place is absolutely terrible.
I lived in one of their units on Pine Street, and I do not know how they are in business. They can’t keep track of anything. They lose all of their paperwork as well as their tenants’ contact information. You can never get in touch with a person, you always have to leave a message, and you’re lucky if they call you back. The only way to get anything done with them is to go to the office in person, and they are ALWAYS IMMEDIATELY DEFENSIVE. (I can’t imagine why, it’s not like they’re terrible at what they do.)
They can’t keep employees around, so you never see the same person twice, so it’s impossible to have a personal relationship with this company. When they lost our rent checks and tried to evict us after they had deposited our money, they finally admitted it was their fault, and told us that, «well, we have thousands of units.» Like that was supposed to make us feel better? Obviously they have more than they have way more than they can adequately take care of!
The free internet was a pain in the ass and rarely worked well. (And don’t kid yourself by thinking it’s free, it’s just included in the rent, which means you have no control over how shoddy it is, because you have to share it with the entire building!)
We had to renew our lease over 6 months in advance! So when we decided we weren’t going to live there anymore, they started showing our apartment to potential tenants in January. We weren’t moving out until the end of JULY! That’s insane! We never knew when people were coming over to poke into all of our rooms, because they lost our contact info.
The stress of having to deal with them was exhausting.
There’s plenty of good places to live in this city at the same price points.
STAY FAR FAR AWAY!

Ditto this! I live in a Signature Community apartment building in DC and have had an awful experience with management. In fact, I found this reiview as I was scouring the internet for a contact number for the main office because it is impossible to get in touch with my building management. The low rent is almost not worth the pain of dealing with these people.