Roto-Rooter Plumbing & Drain Services

After using Roto-​Rooter before, I had no problem calling them again. The first plumber explained the problem– My wash machine was putting out all of the lint from the wash and it was backing up my drain. To prevent this I needed to get a lint catcher. I didnt so it backed up again. So I called Roto-​Rooter. I wish I never had this time because the technician lied. First of all he cleared the pipe within 10 minutes of the service call. Then proceeded to say that I had a cracked pipe and that caused the problem. He lied. He never even mentioned the washer machine like the first plumber did and took the time to explain. But this second plumber took the time to tell me and write up a proposal to replace the pipe that would cost me $ 5900! He conveniently mentioned that they had «financing».
He also wrote on my receipt that if any thing went wrong, that I can not even get the 30 day warranty because of a «cracked pipe». He also said I had roots in the way. And some kind of broken screen. Yet the drain was cleared. He said it will back up again and when I said when, he said he did not know but to replace the pipe «ASAP» He neglected to tell me that I just need a WASHER MACHINE LINT TRAP. That was the back up. I found this out upon second inspection.
He charged me $ 405.00 and I mentioned the $ 40.00 off coupon and it came to $ 365.00 which I KNOW was overpriced.
He was such a liar that if something else does go wrong, my husband and I are prepared to get a lawyer involved. We are suspicious that he wrote that we cant have the guarantee AFTER he cleared the pipe and I rejected his offer to replace the pipe for $ 5900. He should have said that BEFORE so that we could have had a choice to use the service or not.

Re: Main drain cleaning from the outside.
We had a wonderful tech come out — just after the big blizzard. He was polite, and fixed our drain from the outside (in the cold!) in just over an hour after arrival. He suggested a camera check (since this was the second time this has happened to us in 2 years) The camera check is complimentary. Our clean out (from the vent pipe in the sidewalk) comes with a 2 month guarantee.
I agree with a few here regarding prices that are high — but the tech showed up on time, and the job got done. He stuck around to ensure everything worked properly– and helped clean out our Laundry tub– a messy job indeed.
Be sure and look for on-​line coupons– and shop around– they may be willing to move on price if you are friendly– The techs that come out have the power to lower the price for you — especially if you’re a decent person, and recognize their effort (s) in coming out on an emergency basis. That’s been my experience anyhow. The first quote is way high on purpose– keep that in mind! Like buying a car, only it’s stinky tubes and stuff.
ATTN Roto Rooter Management–
If the prices to start were competitive– (price shopping is a pain!) this would have been a five star review.
Kudos again on the friendly service side– But do something about your high pricing.

The technician did a very good job fixing my plumbing problem. The 3 star review is for the very high price and lack of clean up preformed. I had an issue with my sewer line, the access point is in my finished garage which was left with debris from the machine. I would rate the clean up job a zero.

They do an outstanding job fixing the plumbing in your bathtub. Their prices are very high thu0gh. He charged $ 385 for a job that took less than half an hour

I needed to get the laundry pipe in my apartment snaked and called Roto-​Rooter, they were scheduled to come between 6 – 8 the next day and at 8:10, I had a dispatcher call saying that the technician didn’t see parking. I live in the city so there’s street parking or a garage. The dispatcher said the technician wasn’t comfortable parking in the city (they had my address so I don’t really understand what the expectation was) and left and they would call me back with another technician. At 9 pm, I called them back and said I didn’t want anyone coming that night so I rescheduled for 3 – 5 the next afternoon. At 6:30 a technician showed up. The technician was great and very helpful. He stayed almost two hours to make sure that the issue was resolved and the discharge pipe wasn’t backing up. I found the entire experience frustrating and would not recommend Roto-​Rooter after having the one technician leave without coming in to look at the pipe and the other coming an hour and a half after the scheduled time slot.

Shortly after writing this review I received a message from a manager at Roto-​rooter. I explained the situation in detail. Stating how I am happy I was able to get someone in an emergency and the serviceman was very polite and nice. But I went from a clogged toilet to one with deep gashes and chips within the bowl that will eventually rust. The manager went above and beyond my expectations and turned a negative experience into a positive one.

I had an outside hose line that burst and we needed to replace the valve inside the house. Kinda surprised at all the negative reviews, The tech that came out here was friendly and worked with me on how to maximize the work he did so that I could get a good deal.
He was out in two hours, was on time and knew what he was doing.

I had the work done but after I did some research I could have got the work done much cheaper I will not use the ever again the are very high in price.

$ 370 to clean a washing machine drain line. The tech was here for less than ½ hour. We will call a independent next time!!!

I contacted Roto-​Rooter to service my outside drains and Marlon (tech# 138) promptly showed up around 9am. He assessed the situation and came to the conclusion that my issue was not sewage but mud. After about two hours he told me my pipe needed to be replaced and gave me a guess-​timate of around $ 3500 — $ 4500. Hours later another tech, Moss (tech #770), showed up to confirm Marlon’s discovery. He agreed and gave me a proposal for $ 2,170. I then decided to call a local plumbing company, Arrow Drain Cleaning, to get a second opinion. They were here for less than 30 min. and able to clean my drain for less than I paid to have Roto Rooter come out and do nothing but give me false information. He said there was nothing wrong with my pipe it just needed to be cleaned and he gave me tips to keep the drain clean in the future. I will never call on Roto Rooter again!