Phils Appliances

I have to admit that I was a little leary to call this place because of the previous reviews, but I had a broken dryer and I wanted it fixed fast and Phil’s was the only place that would come out same day.
The woman who answered the phone was very friendly and courteous. She heard my initial questions and answered them well, took my number, and told me the tech would call me back at the end of his current call.
The tech called me back almost immediately, within five minutes, and told me he could be at my place in 30, completely outdoing the other shops I called which said next day was my only option. Now, there is a $ 30 appointment fee. I don’t look at this as unusual. Have you ever had comcast, PECO, or a plumber come to your house for a free service call? Why would you expect it from another professional? Long story short, I didn’t mind it. Also, same day appointments may not be the norm but it exceeded my expectations so I’ll rate it highly.
The tech showed up as promised and went right to work checking out my dryer. After about 20 minutes he gave me a run down of the problem and recommended repair options and quoted a cost, which the $ 30 fee partly took care of.
20 minutes after that the dryer was fixed and I paid a reasonable price for a little over an hour from the call to the final fix. They even guaranteed the repair for 30 days!
I’m giving them 5 stars for their quick arrival, professional service, and reasonable price. I would call them again if needed and I do recommend them.

Can not recommend

These guys are great for the price — I’ve used them in a few occasions. They show up, drop a dryer off & take the old one. Just a advertised. I you want hi-​end, then this probably isnt your best bet, but a cheap solution is what they specialize in.

One of our tenants had a leaking washing machine that was running water onto the unit below it. Called these guys since they were closest to the area and fast with appointments. They charged $ 30 non refundable fee for coming out, and if we did work, the $ 30 would be deducted off of the bill.
Jim came around and said the hose was clogged and the transmission was broken. He wouldn’t touch the transmission because he said he thought it was under warranty with Sears for 5 years. I asked if he could just drain the hose and unclog it right then, but he was unwilling to since he didn’t have the proper tools (a hose clamp) and it seemed like he really did not want to get wet. I told him since the hose was an issue, why not just do it now so I don’t have to call back. Jim replied with there was a chance that the trans would be too expensive that I may just want to replace the whole washing machine and if he came around later, the price would reflect the $ 30 I already paid. He also mentioned that I could tip the Sears person $ 20 bucks and maybe they’ll drain the hose for us. Basically, he was being lazy.
I had Sears come by and they said the hose was clogged, had nothing to do with the transmission. Got it fixed at a premium price, but the issue was resolved. He clamped the hose and it was fixed within 20 minutes, plus he didn’t get wet.
I called back Phil’s Appliances to see what recourse I had to getting back the non refundable fee since I was given a bad diagnostics. If Jim just cleared the hose, I wouldn’t have to call another repairman. The secretary was super sweet, but then she transferred the phone to another repairman. He wasn’t the one who came around so I retold the story. He kept implying that the transmission could still go out in the next couple of weeks, but he was just trying to cover his co-​workers incompetence. I asked what I should do, if I would be forced to write a bad review and then that’s when the cursing flew in. He swore and swore and then hung up the phone. Unreal. I caught my emotions together and called back and found out that the person I spoke with wasn’t even part owner of the business. The secretary then forwarded my number to the actual technician and got a call later from the person who serviced me.
He kept asking why I didn’t call him instead of the office. He also kept telling me that the transmission going bad was his best opinion. When I asked about why he didn’t just use a clamp to cover the hose, he got hissy and kept telling me that was his best opinion to not to touch anything until I got the transmission fixed.
Save your time and do not go with these guys for appliance repairs. His best opinion wasn’t the correct opinion. If he wasn’t lazy and just took care of the hose when he was there, I wouldn’t be writing this review. Save your $ 30 and give it to your 4 year old nephew and ask for his best opinion. At least your nephew will try to fix the washing machine.