Philly’s Platinum Grille

Service is excellent, my waitress Twanda was wonderful and my food was everything !! I would recommend this place to everybody, just make sure Twanda is your waitress…

This place is super weird. And food-​gross and was cold and it was karaōke night and it was loud AF.

I ordered takeout which was a veggie burger with macaroni and cheese and sweet potato wedges. I literally got 4 wedges. The portion of mac n’ cheese was okay but all I could taste was the pepper. The veggie burger was perfectly round which suggests that the burger was pre-​packaged and lacked flavor. I knew I should have went to Whole Foods like I originally planned. I would haven’t paid 12.98 for my meal at WF and most of the ingredients would have been organic. I’m throwing my food away… I am so dissatisfied. If I could give 0 stars I would have. I will never go back to Platinum Grille.

Despite reading so many negative reviews here, friends and I ventured to the Platinum Grille yesterday. What a wonderful and pleasant afternoon of dining! Our server, Renee, sheer awesomeness! The food was delish (although hubby’s fried chicken was a little overcooked — which is why there are only 4 stars). Overall it was a positive experience and we thoroughly enjoyed ourselves!

I am unable to post a review about the food because we left after being there for less than 10 minutes. The staff here are beyond awful, this review is about the staff. Today (⁵⁄₃₁) we arrived 5 minutes ahead of the 11AM start time, our reservations were for 11AM, the doors were still locked. Although you open at 11AM I would think guest could come in a little ahead of time even if you don’t start to take orders until 11AM.
A little before 11 someone that worked there walked up and was let in by another staff member that was on the inside, he let her in. At that moment I asked him if we could come in also his response was ‘yeah’ and then let the door close behind the wait staff he let in. I am disappointed that he didn’t have the courtesy to hold the door for us rather just let the door close on us as he proceed back to the kitchen area.
We walked in to the front entrance followed by another party, no one was at the entrance to greet us. We waited for about 2 minutes and then the staff person that arrived around the same time as us walked up to us and asked ‘How many’, we said 2 and she showed us to our table. Never once did she say Good Morning or ask if we had reservations which we had made reservations. She greeted the other party in the same rude manor.
Once seated she didn’t say anything else to us, such as someone will be along to take your order shortly or is there anything I can get for you. She treated my party and the other party in the same rude manor.
At that point we had enough and left, we took our money to another establishment. I work hard for my money and refuse to spend it at place that does not value their guest. Based on some of the other reviews this place really needs an overhaul of their staff.

Thank You to Darrell and the crew at Platinum Grill for making my mothers 65^th Birthday Party Wonderful… Really went out his way to make thinks wonderful!!! BEST PLACE TO HAVE YOUR EVENT!!! Great Service and food was delicious!!!

Stopped in on a Tuesday night and they have live music. What a nice surprise. The band was great. they played all sorts of dance music and top R&B songs. The tables are little cramped so it’s a little hard to get around if you have to go to the bathroom because the bathrooms all the way in the back but they had a really nice crowd. Every second Tuesday and every fourth Tuesday of the month they have live music and everyone says that the bands are great. So I will definitely return at another time. I ordered food/​-​ordered six shrimp fried shrimp they were good. Not overcooked and they were still pretty tender. Also order a buffalo wings and the platinum fries for take out for home but there is seating and sit down restaurant style. The bar area is a bit tight but I like that they have an older crowd and everyone seems very friendly.

The food I do not know if it is good because the service was poor. They served me soup and they did not bring my husband his soup until we complained. When they brought his soup and it was the wrong soup. We arrived at 6:50pm and was seated right away but I did not get my soup until 7:45pm. Everyone around us was eating thier dinner and getting to go containers. At 8:20 pm we still did not receive my husband’s soup or apppretezers or our meal. We left at 8:30pm and had to pay for our beers and my soup. It was not a problem but my husband felt they were being petty. Never again… oh we traveled an hour to get there.

The music was outstanding but the service really sucked !!! The waiter was slow and very unconcerned.

Last night we had our engagement party at Platinum Grille. Platinum Grille offers some of the most reasonable prices around for small/​medium private events. We arrived early to add our personal decorations to the decorations the restaurant provided. We did have to request that they start to bring the food out at 7:30 PM (the party started at 6). We had the chicken, fish, salad, fruit salad and rice. The food was solidly good but, like other reviewers have stated, the issue with the Grille isn’t their food. Drink service was slow but the male server was very friendly and working hard to accommodate us; however, the female server was rather unfriendly and when notified that the buffet needed to be replenished would snap «the food is cooking!» Oh, ok… so I stopped requesting anything of her. Darryl accommodated us with a DJ and extra hours since we were the only party that evening. My mom did have to ask that he bring out more food for guests who arrived later in the evening (especially since only about 50 of the 60 guests we paid for actually attended). It was 8 PM and the contract stated that the buffet would be replenished until our original party end time of 9 PM. Overall we had a good time. Still ³⁄₅ for the Platinum Grille in this updated review; if they can master friendly and prompt service, they can get to that 4 or 5 star level. Until then, I’m still rooting for them.

Today was my first time going to Platinum Grille. My friend has come to this establishment a few times and gave a solid recommendation so I went in with hopeful expectations. I was there with my sister and two friends, one of which is the friend that gave this place the solid recommendation. When we got there we were told to seat ourselves which was a little off putting but oh well. I had the fried seafood combo which consisted of 4 jumbo shrimp, one crab cake and swai. My sides consisted of mac & cheese and collard greens. The combo itself was fine. Not over cooked and seasoned nicely. The greens were also good and very tasty. The mac & cheese could’ve been better. I can’t believe I’m about to say this but it actually had too much cheese. The mac & cheese was solid like a brick and felt like it was laying on my soul. My sister got the extra jumbo shrimp with french fries and collard greens. She enjoyed her entrée and and including the sides. One of my friend’s had the shrimp alfredo but felt the dish on whole wasn’t very good and has had better pasta. My friend that recommended the restaurant had the southern styled fried chicken with collard greens and mashed potatoes. She enjoyed her dish in its entirety. My sister and I ordered dessert and we both order the same dish which was the individual apple pie. This was not a good choice of desserts for either of us. We both agreed that the apple pie was under cooked and very bland. They decorated the plate with caramel sauce and whipped cream however because of the blandness of the pie it would’ve been better on the pie itself and not wasted on the plate. I ordered an entrée to go for my boyfriend. I got him the blackened catfish with the same mac & cheese and collard greens side dishes. He enjoyed his sides but said that his catfish severely lacked flavor. All in all my dining experience was okay. Some of my food was alright so I wouldn’t say it completely tanked. I would be open to giving it another try.

Had not been to Platinum Grill since it opened and I was surprised that it has not been well maintained. It isn’t very old but it looks really run-​down. As I ate, I noticed how dirty it is. The lights over the bar have such a build up of dust. There is an electrical socket near the bar that is damaged and has a piece of tape over it. The floors look gross. If the dining area isn’t clean, I can only imagine how the kitchen looks. Had I noticed the filth before I started eating, I would not have stayed. Will not be returning!

I’m adding another star for today’s chef salad, one of the best I’ve ever had, and the service was fine, fast and friendly. ive been to the Platinum Grill a couple of times, always for lunch, and it has always been a really good experience. The front of house staff is very friendly, the food is made in house and is delicious. Great breakfast (home made corned beef hash – yum!), really good seafood chowder. The cook has come out every time to check that everything is ok. When the owner found out I’d never had the seafood chowder she sent out a sample which convinced me I’d been missing something special.

This restaurant has so much potential, but it falls short every time I visit. I went when it first opened and was disappointed with the lack of seasoning in the food. I waited a few years and returned when I heard they had musical acts. The music good — the food still bad. The service isn’t much better. I speak to others about their experiences with this place and they have mirrored mine.
It’s a good location, good customers from the area, but it doesn’t have all the elements to recommend to others. I guess I have too high an expectation?

Where pimps go to party. If you want to pick up a hood rat, here you go. Next they’ll probably be frisking people at the door. They’re trying hard to show class but clearly don’t understand quality in food, service, design, or atmosphere.

The worst dinning experience every. I would prefer never to eat here again. Upon arrival we stood by the door for 10 min before being greeted. We came for a dinner party & when we asked for our party, the hostess pointed to the back rather than escort us to the area. It took 1 hour for the server to come to our table to give us water, silverware & menus… When one of our guests asked for water she whispered «Sorry we are out of glasses»…It took from 8pm to 10:15pm for us to get our food and the blackened catfish I had was extremely salty. I give this place 1 star for location, ambiance & parking availability.

Overrated.

I came here for a birthday party, so I can’t really comment on anything about their usual business practices.
When I walked in the space was definitely nice, there was an ok amount of seating, and they had the party staffed well. The bartenders seemed a bit blech, but they knew what they were doing but I just wasn’t feeling their, what seemed to be, disdain.
They did have a buffet for the party and it seemed like the food was pretty good since everyone was eating it, most was not vegg friendly so I only partook in the fruit salad which was decent.
The place was unbearably hot, they definitely need to work on that. Despite that I liked it, it’s a really cool place to host an event like this.
my favorite part about this place is the location! why might you ask? AMPLE PARKING. NICEEEEEEEEEEEEEEEEEEEEEEE

I was in the mood for some cheap grease (sue me!) and ordered for take out a modestly priced appetizer sized shrimp basket. I received 4 jumboUNDERCOOKED shrimp. The staff is less than friendlky and the shrimp experience is only one of my run ins with PPG but def my last. I you want this kind of food take yourself and money to Chef Ken’s on Germantown Ave but this place is a fail. Womp.

I’ve been here about five times. The thing that sticks in my mind is the long wait time after ordering. I’ve been there for lunch when the place was about 10% full and waited 30 – 40 minutes for a hamburger. What would they do if the restaurant was 30% full?
Otherwise, this would be a good place to goon your lunch hour. The food I’ve had is good and the place is clean. The waitstaff is polite. The atmosphere is quiet. Unfortunately, I don’t have that much time to spare during the workday.