Keller Williams

I contacted an agent in order to rent an apartment in Queens Village.
At first I thought that it was going to be great because the agent agreed to schedule the viewing at 7 O’clock in the morning. I was told that someone else had put in an application and if I wanted to secure the apartment, I would have to give them a check for the security deposit and apply immediately. (The apartment had been on the market for 3 months and they had already lowered the price twice, not likely someone else wanted it that bad)
They sent me the lease around 4 on a Tuesday and expected me to have the rest of the money (2 ½ months rent) to them within 48 hours. However, when I explained to the agent that the lease indicated I did not need to give the rest of the money until a week and a half later, they finally conceded.
It was obvious that the agent who was representing me did not even read the first page of the lease. They also tried to get me into the apartment on Jan 3^rd when the owner wouldn’t be ready to have someone in the apartment until near the end of the month.
The landlord and I were upset with how Keller Williams handled the process.
I would not recommend them to anyone looking to rent an apartment.

Their agents are not very responsive or customer friendly. I wanted to rent a house they were a broker for but they weren’t very interested in my business. If I were a owner, I’d hesitate using Keller Williams as a broker.

Granted, this was my first time buying a house, but Keller Williams had a great team to help me get the home I wanted. Dave worked tirelessly in showing us home after home, and when we finally decided on one, he helped bridge the gap between us and the seller. Closing was a bit nerve-​racking, but the people at Keller Williams put our mind at ease, and we walked away as happy homeowners. Our agent even went as far as buying us champagne to celebrate our new purchase. Great people!