Ingram’s Plumbing

I called this place on a recommendation of a friend because I have an urgent plumbing matter. The woman who answered started taking my info and then asked if I was the tenant or owner. When I said tenant, she, wanted my landlord’s info. This really sort of pissed me off and made me uncomfortable because my name is on the lease, I’m the one hiring the service and paying for it, and I shouldn’t have to involve anyone else unless I really want to. I told her as much, and she kept repeating «it’s just for our system, it’s just for the computer» and *I* kept saying «why? you can’t seem to tell me WHY.» She kept saying that she would be ‘unable to move forward’ without the information.
Finally I said that if we were going to go any further I needed to talk to someone who could explain this policy to me. SUDDENLY she was all «Well, let me go ahead and push through and see if it will let me…» So she starts taking the rest of my info and then asks when I’m available. I said «I am available to be here any time you need me to be.»
So she says she’s going to send the info out to dispatch and someone will get back to me. I asked «Well, okay, I mean. can you give me a window of when I should be expecting them? I need someone soon, not just whenever they arrive.» Suddenly she’s lecturing me that it’s my fault because I didn’t tell her a specific time I would be home! It’s not like saying I can make myself available to them is the same as saying «I’ll sit at home 24/​7, come by randomly whenever!»
The whole situation felt unprofessional and made me uncomfortable. I told her I didn’t think it was going to work out, and she hung up the phone mid-​sentence.
A real grade-​A classy operation here, definitely.

OK! WOW! First of all. Jamar who answered the phone… I am sorry if I don’t get his name right… who SOOOO friendly. I felt like he wanted my sewer problem to go away. Friendly, nice, polite, patient almost sweet…
When I called him to say I was in need, available, ready to solve the problem… he said the technician was nearby and would call me. He DID! And within 10 MINUTES of calling me he was there! he solved the problem, fixed by back-​up and was gone in 30 minutes. YES… it cost $ 120 but it was WORTH it. Jeepers! I highly recommend this company!!!
Ames