Garrison Roofing

We tried to like this business, even had them to work on my personal home. They did a pitched and two flat roofs, then replaced 2^nd and 3^rd floor Windows. Windows were never installed correctly. Called re: warranty repair for roof and Rob took days to respond. Then made appointment to come take a look. Then no show, no call. Then 2 days to respond. This was in the middle of our June/​July 2015 monsoon weather. He didn’t even tarp the roof to stop further damage. Then went up there never looked at leaks inside, and told us it was the chimney. That’s on the pitched roof, that didn’t leak. He stuccoed the chimney and sent a 900.00 estimate. 2 days later after his repair, the roof is leaking just as bad on the flat roof that he never looked at.
We initially withheld Payment because the last time it took him 5 days even get the job accomplished. We tell him that the place is leaking and he said he’ll be out to fix it the next day. But no show no call, we wait still no show no call I sent him a message he doesn’t return the message until the next day. When he finally surfaces he actually has the audacity to ask me about payment. I reminded him of his lack of communication and continuous no show no call track record and told him we weren’t comfortable releasing the payment for a job that was not done correctly. He wanted to get a bit of an argument, but I reminded him that he already made over $ 5,000 on jobs at my house and the other house and was paid promptly and on time and he needed to look at his records. He said he would contact the tenant and he needed to get in and see the leaks again. He didn’t call her and he did not return her phone call. He says he will be out on another day and did he did not show or call when he was supposed to come and look at the leaks and fix the issue for another few days.
He still never looked at the source of the 2 flat roof leaks he just tarred up a hole where an old DTV satelite was and went back the the chimeny again… the part the is NOT leaking. But since the chimeny needed repair, out of fairness and good faith we paid him 50 percent of the balance that he requested. We told him that when it rains the way it was raining before as a proper test we will settle the rest of the balance. Even told him we felt forced to take this route only because of his poor communication and lack of reliability and leaking roof after his first fix.
To this date he is not offered to go upstairs and do a check and look at the roof he claims he fixed. Or do a good faith hose test, and so we have to wait for it to rain heavily again to expose the roof to similar condition. Unfortunately August has been drought dry, with 1 heavy quickie storm here and there. he will not call the owner and discuss anything with him and now he says that he wants to get remaining $ 450. Even laughably threatened a lien, clearly he hasnt been keeping up with his Unilocal,Google, and BBB online reviews our kept the email chains and texts we’ve exchanged hunting him for repairs!

I called Garrison about fixing a leak in my roof. They did what seemed to be a professional job but the roof did leak again a month or so later. At that time, Garrison would not take any responsibility for the problem and stopped answering phone calls, text messages and emails. They make statements about a warranty but it’s not to be believed and they avoid giving any such statements in writing.

Had my roof replaced and entire rear of my house stuccoed. There have been leaks ever since. There is a warranty on all this work but the company will not respond to my numerous phone calls, emails and Facebook messages.
This is going on two years now where I have been making every effort to have someone come out and repair the leaks and the stucco that is falling off of my house. I had to report them to the Better Business Bureau but even that did not garner a response.
A shame this occurred since I had to take a loan out to pay for the work and now I will have to take another loan out to get it done correctly. I will NOT be using this company again and I have and will continue to warn people about their lack of service and how they do not stand behind their guarantees.
I recommend using the companies through Better Business Bureau Website and cross referencing them on Unilocal as well.

Roof is leaking, AGAIN. Water damage to my ceiling, AGAIN. I can see right where the water is pooling — BEFORE the drain. As a result, instead of water going down the pipe, it is collecting on the roof and then dripping through, into my ceiling.
All due to the SHODDY WORKMANSHIP of his crew.

I would echo the person above. I had over $ 2K work done in December 2013. The roof began leaking one week after they «fixed it» and they came back for about 15 min to put some black gook in a few missed seems. It seemed okay for about a month, but has started leaking again and they will not return my calls. Hugely frustrated.

I had a roof done in 2007 by Rob, and he LOST the records stating the house would be covered for 10 years. What is the point in having coverage, if they refuse to come? I can’t reach them. They are unresponsive.

Nice on the phone but unreliable…
I found Garrison’s Roofing through
. They promptly called me a set up an appointment to come and view my roof the next business day. I told the gentleman that I would arrange with my employer to come in late the next day so that I could meet him.
The next morning he did not show. I called his cell phone after he was 30 minutes late, I left a message after he was an hour late asking if he was still planning on coming because I was waiting on him before I left for work. I waited two hours and he never showed or called to say that he wasn’t coming.
I can’t speak to the price or quality of his work, but I will say that it is not wise to adjust your schedule to try to meet with him. I was extremely disappointed.