Four Points by Sheraton Philadelphia Northeast

Read many many bad reviews here so really wasn’t expecting much but whoa it was pretty nice. Got a deluxe room and the space was hugh. Loved the wide entry, great layout and seems like everything was updated. Will definitely come back

No idea why so many people hate this place, but maybe I’m just lucky enough to have shown up after a major renovation. First, the front desk staff was really nice most of the time. I only encountered one weird girl and I think it was because English was her second language and she was sincerely having trouble understanding me.
The rooms are HUGE compared to most hotels, and look nice. I mean, it’s not a luxury suite, but the floor space is awesome. My friend and I never felt crowded and their king bed was big as well (I swear it was larger than a king?) and super comfy. Everything was really clean, room service was expensive but hella worth it when we were hungover after partying with the bride-​to-​be, and I loved that they have dispensers for shampoo /​conditioner /​body wash in the shower instead of those annoying tiny bottles that you basically have to do the cha-​cha with while naked to get enough out to actually use. Installing dispensers? Genius.
I seriously loved this hotel, it’s in a safe spot, there’s a liquor store and lunch/​dinner spots in a shopping center behind it, and while it takes forever to get anywhere in Philadelphia because of their insane roads this seemed to be well-​located. Also, parking was ample.
The only reason they dropped a star is that I saw ONE tiny cockroach in the hallway when I went to get ice one night and I screamed like a girl and ran back to my room. I never saw one in the room, and everything was super clean, (trust me, I checked) but then I know how hard they are to get rid of when people are always opening and closing doors, so I forgive them. Wish I’d had the chance to try the food place downstairs in-​person, but we spent most of our time with our friend.

This hotel was such a disappointment… I love Sheraton and their partner hotels normally for things alone like consistency. Sheraton and Four Points are usually a standard of hotel for me and this time they were not. I honestly don’t know where to begin… We changed rooms during our stay.
Pros
None really… A place to lay my head
Cons
Pool was small, cloudy, green and gross
Dead bugs in light fixtures
It’s FREEZING everywhere
First room
Ants in bathroom and counter and bed
Stains on the walls in the bathroom
No remote… Replacement remote did not work either
Dirty carpets
dirty ceilings
Dusty poorly made bed with sheets dragging on the floor
Second room
Dirty bathroom ceilings
Faucet was not attached properly to the sink and jiggled around
The tub was peeling and extremely dirty
Broken mirror
Old clothing left from previous stay

This place is getting these three stars only because check-​in was quick, parking is free & I got a special rate for one night for my daughter’s graduation here in Philadelphia.
The hotel needs to be updated. The room had a funny smell. The bedding had a super strong scent of bleach. The bed made noise like if it was broken. The floor outside of the bathroom was very sticky. Like if it was mopped & not rinsed maybe. No full body mirror at all to look at yourself once dressed. The shower curtain was stained.
The good thing is they have a microwave and refrigerator in the room, for those that like to bring back leftovers from dinner or whatever.
Glad I’m only staying one night & most likely won’t be back here.