Four Points by Sheraton Philadelphia City Center

This is my first time staying in Philly and we chose this place because of location & price.
It was only $ 99 a night without parking. The parking across the street was $ 29 for 24 hours however we needed to leave our car for longer. We ended up finding a parking lot (used spot hero) at the end of the street of the hotel for $ 28 for 2 days (hell yeah!). The lot was only a two minute walk from the hotel so it was well worth it.
By the time we got there it was already 3pm so I can’t comment on early check in but the staff (Will) was super friendly and polite and let us know our room was already clean and ready.
Instead of going to our room we went straight to Chinatown. LOVE LOVE LOVE the food/​drinks here. And it was only a block away from the hotel!
The reading terminal (an inside food market) was also only a five minute walk from the hotel. Honestly I think the location for this place is amazing! Its around everything that we wanted.
The actual hotel room surprised me. After reading all these reviews I thought we booked the wrong place. But as soon as I walked in I was greeted with nice wood floors in the corridor and a pretty decent sized room. It was very clean and I loved the storage. It was very modern and sleek, I wish I could take it home!
I enjoyed the shampoo, conditioner, and soap dispensers in the shower, very cool.
My only complaint is that the comforter was a little dirty around one of the edges but I just turned it around and all was good.
Overall, I loved staying here. It was right next to all the good food, the neighborhood was safe, parking wasn’t too much of a hassle, and it was cheap with good quality. I would definitely stay here again (:

This is just a nothing hotel with it’s only positive being it is relatively close to a bunch of things so we could walk. And the room was clean.
It was also tiny. We had a King Room and the bed basically touched 3 walls (picture that in your head). So small. So, so small. The bed itself was meh. Just, there. The pillows were so soft and weak that you needed to fold two of them to get any neck support.
Now, I don’t want to sound cynical, but this room was expensive so you kind of expect more than this for your money.
On top of that, we were told check-​in was at 3. Most hotels do early check-​ins if you’re there early, which they couldn’t accommodate. Understandable, as they said they were full the night before. So, we got there around 1, found out we couldn’t check in until 3, and then walked around the city, got some food, returned at 3:15 and were told there were no rooms yet. We waited until AFTER 5 for a room. Whaaaaat?! And since we checked out by 11am, we basically paid all that money for 17 hours in this tiny, expensive, kinda clean room.
Sheraton, I expected more from you.
(review has been cross-​posted)

First time stay. I usually visit Philly 2 – 3 times a year and have stayed at other properties in the area.
Decent location at 12^th and Race near attractions such as Reading Terminal Market, the Convention Center, Chinatown. Access to everything is pretty easy, as it’s only a walk or quick cab ride away.
I tried to check in at 1pm on a Saturday… unfortunately rooms weren’t ready as housekeeping were still going through the rooms after everyone had checked out. No big deal though — they will hold your luggage and will give you a call as rooms became available.
I went ahead and went to an attraction out in Bucks County. I was on my way back to the city when I’d gotten the call that rooms were ready (this was around 3pm).
Check-​in was quick and easy… got a room on the top floor. Room was a good size, clean and had all the usual amenities. HDTV, free WiFi. The bathroom was pretty spacious too, with a huge shower and gym-​shower style dispensers for shampoo and body wash (they also have these at the Aloft hotels).
My room was near the end of the corridor so it was pretty quiet for the most part. The view was pretty good too.
There’s a parking lot across 12^th St that charges $ 34 a night… a bit on the pricier side. Spaces prioritized for hotel guests are on the perimeter. The lot is not monitored. There are cheaper lots close-​by if you don’t mind walking a bit.
I didn’t try the hotel restaurant — I never do honestly because they’re so many other choices in the vicinity.
The immediate area is a lot safer than it used to be thanks to the expansion of the Convention Center. A few stragglers here and there but that’s to be expected in any large city.

Stayed here for the night in Philly. I’m a germaphobe and this place was so clean! 5 min walk from the Terminal Market.

Would never stay here again. Service is nonexistant. Called 4 times to have bottled water brought up since maid service didnt replace it, never recd it. Paper thin walls. Staff is nonchallant and moves at a snails pace. Outlets dont work. Room wasnt ready at 3:40 the day of checkin. Posted breakfast hours are 6:30 to 11, went down and was told that breakfast starts at 7. Overall unprofessional and unorganized.

Went here to attend the dinner detective. The food came out absolutely cold — appetizers and entrees! There were only 2 servers for a room with 10 tables (100 people in total) with only 3 water jugs! After complaints, the servers put the chicken entrees in the one and only MICROWAVE. The male manager (or so he claimed!) was reluctant to come and speak with us and when he eventually did, was pretty rude and unapologetic… And he was dressed in jeans. The F&B female manager was better to talk to and with the dinner detective manager decided to refund us the money for the dinner.

I needed a hotel because the boyfriend coming from down south wanted to experience Philly for the whole weekend. Knowing the city very well, it’s in a good enough location to get anywhere you want by walking or $ 5 cab ride ($ 8 on weekends). A plus is that you’re a block away from the bustling china town with awesome food! We went there twice to eat. Parking is the tough pill to swallow. If you’re not willing to find and feed the meter (street parking) every morning near the hotel, it’d be easier to leave your car in the parking lot across the street for $ 30 a day. Staying two nights, the parking lot was just the less bothersome option for us. The room/​hotel seemed clean where it needed to be but there could be some improvements. Overall, me being a clean freak, I would still stay here again and recommend it to anyone.

Rooms are fine, clean. Restaurant is horrible!
I had to eat three meals there because it was raining and I couldn’t get out to nearby Reading Market.
The breakfast buffet is weak; I recommend ordering something fresh cooked from the menu and go into Chinatown for dinner or to Reading Market.

This hotel was pretty great. The room and bathroom were clean, the bed was comfy, and the price was reasonable. Also, we requested a later check out of 1pm and they approved it which was nice.
My only beef is that upon check out they said our bill was paid ahead of time so we were set to go. We asked if we could leave our luggage with them for about an hour so we could go have brunch. They said yes. We pick everything up no problem. Everything was fine until we see that they tacked on a separate extra $ 70 charge after we checked out, we assume to be for the luggage. Would’ve been fine if they warned us but they didn’t mention it at all.

3.5 stars
The hotel was fine. We went there during a holiday weekend and booked the room just the night before (99 $).
It was slightly far from the center, but we liked that it was just by Chinatown.
It was also good to see that they could keep our luggage for free during our last day after our check out. (We’ve kinda lost this habit with hotels in NYC.)
The room and bathroom were clean. The staff was nice.

The hotel is clean and staff is awesome, how ever the wifi sucks and I can’t do any business by computer the continental breakfast on Friday was good but on Saturday wasn’t, very good. And the neighborhood gets a bit sketchy at night. If I travel again to Philly I’m not 100% sure I’d choose this hotel again

My favorite place to stay in the city. Rooms are the best I have seen in philadelphia and Regina at the front desk is the nicest person. Will be back again for sure.

My stay was 1 night March 21 2015 Sat. night. The bad first — bathroom hardware makes it a fail for me. There is modern one-​handled sink and shower stall hardware which does not allow adjustment of water pressure and allows only a small part of turning to go from cold to scalding. I nearly burned my hand at the sink. There is glass swinging door to the shower unless you are very very tall you must step inside to turn the water on and for me — jump out of the way of the cold water. Again, no pressure adjustment is possible and the difference between cold and scalding is small. The shower plastic of fibreglas was not supported underneath very much — so the floor popped up and down a little with my weight on it. This attractive bathroom was unsatisfactory because of these things.
A small issue was another detail. The peephole in the door was perhaps 6 feet high –this is far higher than standard, and even on my toes I could not look through. As it is a safety issue, it should be corrected.
An annoyance was a knock on the door Sunday 8:30 am. I was asked when I was leaving, by housekeeping. As this so much earlier than check-​out time, this was poor service.
Overall, this renovted old commercial building, with tall windows, has attractive rooms, furnished with business travelers and convention center visitors in mind. Location at Race and 12 St. was not an issue to me. I’m a fast walking New Yorker who goes out late evening anywhere in city downtowns.
Overall, the bathroom discomfort means I will go elsewhere for my next Philadelphia stay. The could easily fix the peephole height, but changing bathroom and shower faucets and especially removing the shower stall floor and reinstalling or replacing it are expensive. Perhaps the stall floors in other room is good. I would not take a chance on it.

Huge shower, which I would not expect in a hotel like this. The double rooms have full mattresses instead of queen beds, I was told that this is increasingly the norm, but not a norm that I will support. The pillows were huge, fluffy, and terrific (My girlfriend took pictures of the tag so we could buy them for home).
I liked the way that the closet was building into a desk and console table, which fit everything together saving some space. (though there was an old used glass high up in the closet, I guess the maids are on the short side).
I couldn’t hear much noise from the hallway through the night (and I was there for New Years Eve, I would have expected a lot of noise).
Staff I encountered was friendly.

I stayed 2 nights Nov8−10 2014. I will list the pros and cons of this hotel.
Good features:
I liked it being close to Reading Terminal Market. You can walk through the street/​tunnel under the convention center and be there in 2 minutes.
The front desk staff are friendly and helpful.
The internet is free, free USA today, and free morning coffee by the elevator. Room also the the usual one cup coffee maker but the coffee at the elevator is good where those in room machines everywhere are not so good.
I found the bed extremely comfortable.

You also have a card you can hang on the door if you don’t need any housekeeping. If you hang it on the door the night before, someone comes around late at night and tallies the rooms that don’t need cleaning and they slip a card under the door for $ 5 off –I think in the restaurant, — or you can get 500 Starwood points instead. When I switched rooms I failed to bring that so don’t know exactly how the use would go. However its a good idea to speed up housekeeping and often I don’t want or need maids in my room. There was enough towels for a single person for a few days so for me it works!
Bad features:
Severe elevator issues here. Hopefully its only temporary, but one of the 2 never worked my entire stay. The other had all sorts of issues. It stopped on floors where nobody was. It would often take forever for the door to close and if people kept pressing buttons it only made it longer. Maids were constantly in the elevator with HUGE carts they could barely push. Getting to your room or getting out of the hotel was a hassle with this going on.
Yes check in is late as check out is 1200 noon and housekeeping is struggling. Watching housekeeping you could tell there was major issues there and thus it takes forever to get a room.
Because of the elevator issues people were using stairs up and down. Stairwells are also the place where housekeeping dumps the trash so there were bags of trash on many floors you go by.
There is no soundproofing on the room dividers. Who knows what this building used to be but it really is unfit for a major brand hotel. I could hear all the screaming and fighting of the lowlife next to me. I banged on the wall and told them to keep it down. They decided to bang back and raise the level of noise! Fortunately the front desk got me a new room. Smaller and not on the preferred room level, but the new room was quiet.
Shower was large, has shampoo, conditioner, and bath gel in dispensers in the shower. The shampoo and bath gel are the same stuff. It works though!
I am giving this 3 stars presuming they will get the elevator fixed, If you are going to book anytime soon I would call and ask if it is indeed working properly and if it isn’t DONT stay there.

You’d never know how low cost the hotel was given the quality of service and the room. Everything was clean and tidy. Amenities of the room were as expected. Bed and linens were very comfortable. Super nice bathroom and it was extremely clean (you could smell the faintest hint of cleaning supplies… a comforting thing).
What stood out was the quality of customer service. Checked in, was greeted warmly and given a photocopy of a handwritten letter from the manager for a free drink at the hotel restaurant (no purchase needed). It was a nice little touch that I appreciated; the free drink to mellow out after traveling goes a long way.
Here’s the biggie: I arrived at my room and received a call about 10 minutes later asking if I was happy with the location/​condition/​amenities of my room and if I would like to switch or request extra towels. I stated I was good… they again told me not to hesitate if there was any way they could make my stay more comfortable.
I think that’s so awesome for the front desk to follow up with me like that. I had no complaints, but it seemed so genuine for them to make that call and ASK me to find anything unsatisfactory so they could work hard to bring it up to par. This is a place that aims to please.
Great location, free bottle of water in your room (again, small but I appreciate them not trying to nickel and dime me for everything). Free wifi that was good enough for netflix streaming.
Would happily recommend this place to anyone staying in Philadelphia.
I suggest trying to get a room as high up as possible though… you are in Philadelphia and the street traffic is noticeable… it didn’t bother me one bit, but if you’re a light sleeper, it’s something worth requesting.

What I liked:
1. If I had to pick something (this is hard to do), I would say that the front desk slightly redeemed themselves when they brought me a toothbrush upon learning that I left mine at home.
What I didn’t like:
1. Delayed check-​in — I was rushing to get to my room to take a conference call for a business trip when I was told that I would have to wait for 20 minutes to check-​in. I can be patient, but there was no solution offered when I suggested that I needed a quiet place to take a call. Instead, I was directed to a sofa in the noisy lobby where I could wait with the others.
2. Given the limited bar/​restaurant hours, I checked out the lobby convenience store only to find that my only options for a late lunch were Pringles and Snickers.
3. Literally, the wrong side of the tracks. This is not a super safe neighborhood as it’s located on a rather desolate side of the convention center. I did not feel safe walking anywhere alone.
4. Walls were paper thin — I heard my neighbor’s exploits well into the evening.
Overall Verdict: I would shop around before deciding to stay here again (including Air BNB or staying with a friend).

This is probably one of the worst hotels I’ve ever stated.
It was difficult to find this hotel to being with because you would expect something something leading you to the hotel entrance (sign, parking, area to pull up for reception, etc). After circling around the block for about 10 minutes, we realize that the hotel is located on a busy, narrow, one-​way street. When I tried to park, well… there wasn’t free parking. There’s a lot located across the street and its definitely not free. Cost me $ 22 for 12 hours.
After I parked, we walked up the narrow entrance to the hotel. Be careful as there are prostitutes, homeless people, and other locals that wander the street and loiter in front of the hotel. The entrance and lobby smelled like smoke. That’s was a huge turn off. Checking in was standard, no issues there.
Up to my hotel room, we discovered that we had some issues with the furniture in the room. There were two broken lamps and the carpet felt like it hasn’t been cleaned in years. One of the lamps has a broken shade and was bent outbid shape and the other had a completely broken fixture.
Into the night, the air conditioner kicked in and it sounded like a jet always about I take off. Scary enough because the unit was mounted in the wall but had huge vents.
Don’t bother going to the overpriced restaurant. Food portion is extremely small and food price is quite shocking.

Just okay hotel, in need of major refresh. Not a ‘real’ Sheraton! Old worn out ?? ‘modern’, not sure if from late 80s or early 90s. Rooms are small, not much storage space for clothes and no ice machine to be found. Noisy AC. No refrigerator or minibar which I don’t mind.
Can’t turn shower on without getting your arm wet. Rooms and public areas dirty.
Individually wrapped plastic cups are a nice touch. They have hooks strategically placed and a porthole frosted window to the bathroom, I guess to portray the room as an ocean liner suite (I could only wish!)
Fast (free) WiFi (but get more central room if you want that.)
See pictures, including that one with carpet stains of questionable origin. Staff pleasant and helpful.
PS: Wife came in for weekend and immediately checked us out. Ended up in very nice Marriott at the Convention Center for $ 30 less (but no free WiFi!)
PSS: Don’t believe the 5 Star reviews on the Sheraton website (or here on Unilocal.) Sheraton has the unusual policy of not posting reviews until at least 5 have been written — I guess to filter out less than stellar remarks from occasional reviewers on their site like me.

Like others, I made a reservation on Hotwire for this hotel. It’s not exactly the nicest neighborhood where you would like to stay on vacation, but we got it for a cheaper price.
Pros:
+It’s a block away from Reading Terminal (which was fascinating).
+Few blocks from Chinatown, National Convention Center, Museums, Franklin Sq
+Staff were friendly, made fresh baked cookies, and served free hot coffee from 7 – 10
+Free Wifi and Water
+If you go to their breakfast buffet, they have buy 1 get second 50% off on food and beer.
Cons:
— It looks a little dingy at night and there were a few homeless on the streets.
— No private parking lot but there was a public one across the street ($ 24 for 12 hours and $ 28 for 24 hours)
I heard City Center West was a lot nicer of a neighborhood so try that if you’re booking on hotwire. I remember the price difference was only about a couple of dollars.
Also, what I found hilarious about this place was that there was a sign next to our door that says «Please use deadbolt during your stay inside». Too bad I didn’t take a picture. I’m thinking in my head…“Is it that unsafe to stay inside the room… lol.” Just a thought.