Flexbox Mobile Storage

Joe and his team are professional, courteous, and strong (very helpful for moving!). Flexbox was the perfect solution to a complicated move because our storage timeline was unknown due to house buying. Joe made moving and storing easy. Although we didn’t need to get stuff from our storage boxes, it was comforting to know that we could if needed. Additionally, when furniture was damaged in the move (things happen…), Joe fixed the issue and was very committed to making it right in a satisfactory way.

At first I was really happy with my experience with Flexbox. I was helped very quickly and effectively with my things during my move out, and the storage costs were at a price I was willing to pay considering the length of time as well as the efficiency and convenience.
However, when I was moving my things from my storage box in Philly to Manhattan, I was meeting the movers the same day they were driving into the city and my bus was delayed an hour. I was extremely worried that they would have to wait and I called and texted the minute I found out so that advanced planning could be arranged. (We never arranged a specific time before the breakdown, only a time frame because there were «two to three other people» who were also needing to move into the city.) So when I called I was told not to worry and that they’d come to my apartment last so the waiting time to be minimal. I made arrangements with my super so that the movers wouldn’t have to be waiting outside the entire time and could move in before I arrived. After this the move-​in went smoothly and quickly.
I assumed like in my prior interactions that someone would follow up and that I would be properly invoiced. Instead, I was charged a very high amount on my credit card WITHOUT an invoice and have yet to be refunded or at the least have the situation explained to me (it’s been over 3 months). I have called Joe’s personal cell phone (no one picked up multiple times), left a voicemail, and sent emails as well as texts, as we would communicate via messaging for previous arrangements.
My login with them has been deactivated so I cannot even access my online bill. I simply wanted a legitimate invoice so I could see what I was paying for exactly — I understand I was late but it didn’t seem to be a problem in terms of incurring extra costs. Perhaps I will receive some type of invoice after this, but would not be surprised if I receive nothing.
All I can say is that as with the other one-​star reviews, Flexbox cannot be trusted when it comes to charging and taking your money.

Great experience!
I rent a storage box at the end of last term. Two nice guy came and helped me to put all my staff in it (full size bed, big desk, chairs, suitcases, tons of boxes and there are still extra space). Then I just went to my internship for the summer and never worried about them.
When I came back to Philly, they sent my staff directly to my new apt.
These guys make storing and moving sooooooooo easy!

I recently used FlexBox to help me with an apartment move. Couldn’t be happier with the service! The guys were professional, respectful, and friendly. They came well-​prepared with all of the equipment needed for the move and handled my belongings with care. They also kept me well-​informed with their timing and stuck to the agreed upon schedule. I would definitely recommend this service and will call them again if I ever move in the future!

These guys are absolutely fantastic! Super professional, quick and saved me in a pinch! I would recommend them to anyone and everyone that is looking for movers or storage! I can’t say enough fabulous things! If you’re considering this type of company, use flexbox I guarantee you’ll be satisfied. I had movers/​storage cancel on me when I booked them a month and a half in advance. Flexbox responded immediately and were pleasant and made my move a breeze!

Every part of the experience was excellent. They arrived on time and were careful with fragile boxes and extremely efficient in the move. We were moving half our apartment into long term storage flex boxes and the other half of the apartment into a moving truck to be taken to a friends house. I had labeled everything to make sure things went into the proper place. The guys were extremely diligent and organized. If they weren’t sure about a certain item, they always asked. Everything made it into their proper place. I couldn’t have asked for a better experience. Their prices were very good and within the competition.
Elizabeth was my point of contact through the process and she did an amazing job of explaining everything. When I called or emailed, she always answered or responded quickly. There was a minor mix up on the invoice and she fixed it immediately. The credit showed up the day after the mistake. Great company and great concept. Would absolutely use them again.

The idea behind this company is great. It’s very convenient, especially for university students. My friends and I used it last year without a hitch. My one knock against the company is that the service tends to be a little delayed. A few times, my friends and I have had to call multiple times and leave voicemails, which are often left unanswered. That said, it’s a good company and I recommend it.

When I first moved to Philly from the Midwest for my doctorate, I was worried about my grades, my degree, and living in a new city. Once I began the process, I started to realize what a huge hassle it would be
to transport all of my things back and forth each summer and winter break. Bringing my things home or leaving them were not viable options for me. I started reading about PODS, and while the idea
really worked great for me, the horror stories I read served as a great deterrent. I then started looking around for other companies, and that’s when I
found Flexbox. Some of the reviews I read had me a little scared, but when I really did my homework, it was the most practical option. The people on the phone were immensely helpful and explained to me
everything I’d need to get it taken care of. While it’s true that the permits are a little annoying (you need one in order to have a mobile storage unit sitting around), it just depends on where you live. Being in the city, calling around to get the permit was probably the most frustrating part. But once I got it, everything went so smooth. I was able to throw everything into the unit, call them to pick it up, and catch my flight for Iowa in record time. I’ve used Flexbox for a couple of years now. It’s down to a very convenient science. I’ll definitely be using Flexbox again.

After four months of back and forth communication with Flexbox, I finally received my refund check. I appreciate the effort Ed went through to ensure that the check was delivered to me.

Perfectly convenient option for those who don’t have the option to move out and move in all in one go round. Having the ability to both move and store is wonderful. Flexbox offers very competitive pricing with a personal feel. It’s nice to see a small business making it in the big city. Their system for loading and unloading the boxes is pretty cool to watch, and they are able to load/​unload/​maneuver the boxes in tight urban conditions. The box fits into one parking space, which is incredibly helpful, and they’re a lot bigger than they appear to be. I was most impressed by the fact that everything that was packed inside the box stayed in place despite being transported back and forth. Just about everything came out as it went in. Overall, Flexbox is a great option for a city move.

These guys are horrible! When I first called and set up the reservation they were super nice and friendly. They had no problem taking my money, but when our moving situation changed and I no longer needed the storage service I asked them to issue a credit. We never even had the boxes delivered!
I have now been waiting over a month for the credit. I’ve called 5 times, and every time they are rude, tell me they have issued the credit and that the issue is on my end, or that they issued it to paypal. Which doesn’t even make sense because I didn’t use paypal. Full of excuses! I’m certain they have not issued the credit, and have no intention of doing so. I’m disputing it through my credit card company now.
Stay away from these guys! RUDE, HORRIBLE CUSTOMER SERVICE!!!

From the get go it seemed like a start up. The price for $ 69.95 listed on the website is apparently not their «summer» rate so I was quoted a price $ 20 higher per month then what I saw online. Fine. They were great about dropping off the box and taking my money, not great at picking up the phone. The voicemail box was full almost every time I called.
I went a few months with them holding onto the boxes and called to have it dropped off. They dropped off the boxes at the new address and they were there for a few days while we unpacked. The township wrote a ticket for the boxes being placed on the street in a no-​parking zone. There was nothing listed outside the house for the ticket, which is neither here nor there.
What really irked me was that when I called to ask about how to handle the situation, if they expected the customer to pay the ticket (I expected so) the gentleman on the phone said I needed a permit for the area where the boxes were being dropped off. I signed no paperwork and no terms and conditions were mentioned to me upon the initiation of this service. What permit?
The icing was that by the time I got home from work to finish unpacking Flexbox had come to the house and picked up the boxes because the township had filed a complaint. They had my number on file, they did not call. They did not leave a voicemail. For a good 30 minutes I thought the boxes were stolen or towed.
When we called about having them dropped off again they had the audacity to say that they had to charge us another $ 100 for the drop off fee AGAIN. In essence they took our stuff without our permission and said they they were being nice enough to not charge us for another month because of how long it took us to unpack. We had to go and pick up the rest of the contents of the box ourselves because mid-​conversation we were hung up on and very unprofessionally dismissed.
I would have rather paid for a storage unit and movers.
Wonderful concept, poor execution.

All I have to say is that FlexBox is a GODSEND! Everyone hates moving, but these guys made it one of the least stressful moves I ever had… They were on time, professional, efficient, and very cool! I would definitely recommend this one stop shop for anyone who wants to get your things moved and stored with the least amount of hassle and stress… Thank You FlexBox!

I was in a pinch with moving & needed a good amount of storage space on really short notice. After combing through many standard storage place websites, which basically offer no useful information whatsoever on what units are actually available & their true prices, I found this place and it seemed amazing! Super informative website & a great rate if I drove my stuff directly to their warehouse. I stopped stressing and started calling them. And calling them. And calling them. For days. And they never answered the phone-​ever! Their website even gives a different address than the one listed here on Unilocal and all over the web-​what the hell?! Maybe they don’t exist anymore? Whatever the case, SKIP this place if you are serious about your storage plans because this place seems to be a figment of the imagination. The end of a lease is too real of a thing to play around with. I went with UHAUL instead, and before you start cringing, guess what-​it wasn’t that bad! Check out the review.

I would give Flexbox 0 stars if I could.
I’ll give Flexbox the credit that they had great customer service BEFORE I gave them my credit card number. Christopher was very friendly and courteous when he came to pick up my boxes and store them for the summer. I go to a university nearby, and assumed that as a local business, Flexbox would pride itself in serving the local community.
Boy was I in for a shock when summer ended and I needed my stuff back. First of all, when I checked my credit card, Flexbox had added over 200 dollars in additional charges that they’ve NEVER MENTIONED to my card. One of these was a second $ 79 in delivery fees, even when they said my first payment wouldcover all delivery. There was also ANOTHER delivery charge of $ 139 that they never bothered to explain when I called them repeatedly over the phone. The lady who picked up was extremely rude and refused to give me any straight answers. There were also sounds of kids crying in the background, making me suspect this is operated from a home, which is highly unprofessional.
To top it off, Flexbox refused to deliver my items on the day we originally agreed upon. They said they were all booked up on the 5^th and had to deliver on the 4^th if I wanted my stuff back. On top of that, they also popped ANOTHER CHARGE, a $ 125 «permit fee» to drop off the box at the side of the road. I called my school police to ask about this, and they told me this policy has been enforced for a couple of years now, and that Flexbox had full knowledge that we needed these permits, but waited till the last minute to milk more money out of us college kids. They also informed me that there have been numerous complaints from other kids who got ripped off, but our campus police can’t really do much to help us.
Flexbox basically took all my storage as collateral as it strong-​armed me into paying fee after fee. Here’s the kicker: even after I gave in and paid the $ 125, they NEVER GOT A PERMIT. That’s right, my box had no permit on it. A couple days later they took the box away and stilled charged me the $ 125. I am seriously fed up with their disgusting tricks and I’d never consider using them again.
For those out there looking for a cheap deal. If you MUST use flexbox, MAKE THEM GIVE YOU A STATEMENT IN WRITING. QUOTES DON’T COUNT. After all this, I realized they never gave me a receipt, and they absolutely REFUSED to give me a statement in writing when I asked. I couldn’t do anything about that since they already had my stuff. Flexbox excused their refusal as «that’s not how their business works». I call BS. Let the buyer beware.

Flexbox lives up to Christopher J’s promise of being the friendliest moving service in town. Of all the companies I’ve called for quotes, they’ve been the nicest, and have the fastest turnaround time.
I can’t review them for moving and storage — because for $ 1800 (their quote for a studio) I could pretty much give away everything I’m moving and replace it when I get out there.
Thanks anyway, Flexbox. You make a cross-​country move slightly less harrowing.