Dunkin’ Donuts

If I would give zero stars I could. The service is horrendous. I work next door in the wellness center and I am forced to stop here everyday for coffee. My average wait time is 15 minutes drive through. I have got the wrong meal SEVERAL times and unfortunately had a lot of trouble even understanding the person speaking at the drive through. They are well staffed but seem to have no direction. I watch as people honk and cringe every morning due to how terrible the service is. It’s sickening how I still go to this place — if it was not in such a good spot and i didn’t need a coffee I would not go. STAY AWAY and please hire employees that can do the job. A Dunkin by my home (south philly) has similar volume and half the staff — they kill it– I CANT SAY ENOUGH OF HOW TERRIBLE THE SERVICE IS!!!

This DD has the slowest and worst service of any that I have been to. It is not uncommon for the line to be 30 – 40 people long and I’ve waited in line for over 20 minutes for a black coffee. The workers are rude– when you finally get to the register, they are busy texting on their phone and make you wait even longer to order. If you haven’t missed your flight already by the time you finally get to place your order, it will take 2 – 3 times for them to understand what you want. Large black coffee please. Who? What, large black coffee.

What kind of Dunkin’ Donuts doesn’t have coffee? Waited in line, only to be told that there wasn’t any coffee. I originally thought that it was OK, because I thought that it was about to close and I want going to make the staff brew an entire pot five minutes before closing. However, I’ve now been sitting opposite the shop for half an hour with it still open watching the staffer do absolutely nothing except waste away time on her phone. This place sucks and the staff is no better.

Dunkin is always there for you in the North East of the U.S. Their black coffee is standard, and they have a bunch of sugar-​loaded options. I recommend a small pumpkin spice if you want to splurge once in a while, however I would not make it a habit. The sugar content of one Dunkin drink is off the charts.
Their donuts are subpar and I hardly ever order them.
Bottom line, if you need a quick coffee to drown your sorrows this is a cheap fix!

Dunkin Donuts coffee is the best. I don’t know why people will wait 20 minutes in line at Starbucks. I was at the Philly airport waiting on a flight and grabbed a coffee. They were fast, but as your typical airport employee not the most jolly or friendly.

The Service: Slow… not efficient enough. Long wait. Poor customer service.
The Donuts: Only 2 kinds of donuts left… less than a dozen available? Should have more inventory. Very disappointed.

Coffee is decent, people seem friendly, but not very efficient. Long line moves pretty slow. Not entirely the staff’s fault — some patrons pay cash and take awhile, but a sandwich does take quite a bit. Just plan ahead of time so you don’t miss your flight!

I ordered a bagel early in the morning and it was stale. I have been disappointed by this location before as well.

DD at the airport, always the right call. Good coffee, a donut, maybe even a flatbread. No coffee for me, but I did get a chocolate frosted for the, uh, road.
Terminal D near the Delta gates.
Short line that moved quickly.

So terrible I still had to review even though it is 544 in the friggin’ morning. Sun dried tomato bagel was the only thing that looked edible. It was not. Tasted like cardboard. Really dull. Do I blame D&D or the test group that must have said they like it?
They had a sign out for croissant doughnut. Having always wanted to try, I gave it a shot. I feel sick to my stomach from the sugar assault. Do people really like this crap?
The coffee was OK.

The coffee is crap but they dilute it well, so on a bright note it’s not a whole lot of crap. They added sugar and cream to mine. I asked for it to be exchanged. Simple customer service. They got angry. I’m sure the folks here hate having to be up early to serve coffee at the airport by 4:45 AM, but that’s no excuse for their unprofessional service.

Lots of cursing and side convos between employees during customer transactions. I wouldn’t be too happy working in the fast food industry either but at least pretend to be professional while customers are in line

It’s your typical Dunkin Donuts but the line moved really slow the morning I was there and they screwed up my coffee order. They pretty much have the same menu items as any other Dunkin Donuts but looked like they had a smaller selection of donut varieties. I also use Passbook to pay for my meal and for some reason, they couldn’t scan it so I had to sit there and read the numbers to the cashier and waited for her to write it down and then punch it in. Next time I’ll get my coffee from somewhere else in the airport.

Quick service and good food. Got the Chai latte and a ham egg and cheese on a wheat bagel. They listened and didn’t toast it unlike some places that forget or just don’t ask.

Regular shop — decent coffee. Breakfast sandwich is average and not particularly hot. Cashier was less than friendly and mumbled. Really? You are in customer service — speak up.

The coffee here isn’t that great, and their employees could use some training on customer service.
To start, they load your coffee up with more cream and sugar than you could possibly need, and forget about a smile or a thank you. They seem more interested in making sure the assembly line runs smoothly. Perhaps that’s what you pay for with the prices much lower than any of the other coffee places here at the airport.
Even though the coffee was miserable, I have to give it to them for their donuts and muffins. They are always fresh, and they hit the spot. I hate to say that this probably won’t be my last visit to this Dunkin.

Glad this DD was there! Good airport location between terminals A and C. The barista didn’t speak English but the manager helped her. I didn’t realize till I asked her a question and she smiled and nodded but no answer. $ 1.07 over what I pay for the same in other DD locations. Delicious though and a good pick me up. No up selling or pushing items on you. Line moves at a good pace. Be sure to order, pay and move left to pick up your drink. If not people will get frustrated. Hope you have an easy drink order.

It’s a Dunkin Donuts at PHL, does this really need a review?
Lines move quick… no fuss coffee… the donuts and coffee is up to DD standards. This is my arrival, pre-​rental car tradition to grab my coffee and donut here: P

Dunkin Donuts at Philly airport — a safe choice which does not have over-​inflated «gotcha» prices.
America may run on Dunkin, but I walk.
Slowly.
I guess I got the decaf.

Half a dozen donuts…$ 3.89
Iced coffee w/​extra cream and sugar…$ 1.89
The man happy with three powdered sugar covered, vanilla cream filled donuts and three other DD donuts at LAX… DELIGHTFUL.
Thanks guys.