Diamond Spa

I went to Diamond Spa to get a pedicure and was told they would not be able to assist me. I looked at my watch it was 5:25pm and they closed at 6pm so I was very confused. They said it took 45 min so therefore they could not do it. I am not one to argue with people who don’t want to stay 5 min after work to perform a service I would pay them for. First impressions are everything and I will not go back. Horrible customer service, very disappointed.

I thought I would try this spa as I was in the area. It was a very relaxing atmosphere. I love that their television sets were muted and «spa» like music was playing in the background. The technician was friendly and thorough, but unfortunately my gel manicure only lasted 4 days. A gel manicure at my regular salon lasts two plus weeks. I was very disappointed that I paid $ 45 plus a generous tip and four of my nails are already chipped/​peeling.

My first time here was awesome. Quiet atmosphere, wifi and a great pedi is just what every girl needs. My sister and I were greeted promptly when we arrived and they accommodated us even though we were late. We did give a courtesy call as it was an usually busy afternoon in Chestnut Hill.
There’s a nice selection of gel and regular polishes to browse while in the waiting area. The pedicure was lovely. It wasn’t rushed & my technician was meticulous. She actually listened to my request. The massage part of the pedi was more than adequate.
All of the equipment appeared to be sterile and being used properly. No double clipping and ripping at this place. Also, you receive a complimentary shoulder massage with a manicure complete with a hot stones. I will certainly be returning and I’m bringing friends.

Diamond spa is my go-​to place whenever I want a manicure or pedicure! The atmosphere is relaxed, and the technicians take their time with a nice massage so that you feel really pampered.
I’ve been to various local places for pedicures, and this is my favorite. The technicians give a great leg massage, with hot stones as the final portion. There is usually soft music and a cooking show on subtitles in the background, and the massage chairs for pedicures are comfortable. My nails have also generally looked great and have lasted as long as I’d expect without chipping.
Manicures come with a short back massage as you sit drying your hands, but some of the technicians seem to skimp on this portion — it can be frustrating to have a technician who completely skips your massage, while another person next to you gets a nice 2 – 3 minute back rub. Be sure to ask for your massage if your technician tries to skip it!
If you are free on weekday afternoons, be sure to go then: you get complimentary wine, tea or coffee during your pedicure. There’s also a discount for paying in cash, and a member system where you can accumulate points each time you visit and eventually get discounts.
Overall, I’d recommend Diamond Spa for a relaxing experience!

To be honest I generally liked this place — good price, nice massage atmosphere, the smells of the manicures wasn’t too strong when walking in, it wasn’t too loud, the cashier was nice — but the male massage therapist was definitely grabbing way too much tits and ass. To be honest i’ve had many male massage therapist and i have never had this experience — i opened my eyes at one point and looked at him and he generally toned it down but was still too grabby for my taste — and like i said, i’ve had MANY massages and quite a few males as well. So, yeah, don’t go for the male massage therapist at this place (short asian guy).

the spa pedicure I received was very relaxing and in depth. it definitely relaxed me. but I asked for a simple design with my polish and was told no. if I’m paying big bucks for a fancy pedicure, the technicians should be able to throw a few lines of design on there.

Absolutely horrible service… got the reflexology pedicure hoping it would be relaxing. The lady didn’t massage my feet… she just stabbed me in the the foot with a sharp stick for five minutes. She never asked me about the massage chair, if I wanted a magazine. This is a 65 dollar service?

Disappointing. I just got a pedicure here, and have to say that the experience was worth a good $ 15. But for an allegedly upscale experience and price ($ 40), the value was sub-​par. The pedicure looks ok. Here are my complaints: 1) I specifically told Sally that I did not want the tops of my nails filed or buffed. She told me they wouldn’t be as smooth, and I assured her I was fine with that. Then mid-​way into the pedicure, I look down to see her buffing my nails. She saw me catch her, giggled and said she’d put it away. 2) I had to ask twice for magazines to read 3) There was no mini– back massage while waiting for the polish to dry, as cited in other reviews. 4) Nobody bothered to check on me to see if my nails had dried, or if I needed anything. 5) The woman who took my payment neglected to inform me of the discount if you pay by cash. 6) I asked the woman who took my payment if I was supposed to get a massage like I had read about on Unilocal.Her reply was ‘I’m not sure, I just started working here.‘
Maybe this was an off day at the salon. It wasn’t busy (11am on Thursday), so that can’t be the excuse. And frankly, for $ 40, there should be no excuses, just impeccable service. Diamond Spa, Shape Up!

I tried really hard to like this place more than I actually did. I’d heard great things about it, and got a gift card there from a friend so I decided to give it a go.
I won’t mention names as I find that unfair. The pedicure I received was a nice duration and everything was cool– not a lot of pressure, but it wasn’t bad at all and I did find it relaxing. I saw some people getting massages while their nails dried and asked if I could have one as well and she said I could. Then it came time for the manicure, and she kinda jacked it up. I don’t get acrylic or gel, it was just polish. She wouldn’t bring the polish down to the cuticle, even when I asked her to, nicely, more than once, before finally saying, «You’re not going to, huh?» And she kind of laughed at me and nodded, and it wasn’t even EVEN around the edges. There was a bit of a language barrier so I chalked it up to that– especially when I then didn’t receive my massage I had asked for even though j paid for it, and they had to bring me back and sit me down again for it– but I really felt I should give them another chance, so I rebooked and returned to her for just a pedicure.
The next time I went, I REALLY felt like the girls were all talking about their clients to one another. Everyone of them was nodding with their heads, talking in another language and laughing, being snide, and if the client asked them for something, they would act so put off about it. MY girl didn’t treat me this way– the same girl who jacked up my manicure– and she was kind of shy. But ALL the others were doing it, pretty dramatically (no, I don’t feel this way typically when people speak in another language.)
So even though this girl did a good job on the pedicure again, and remembered the massage at the end, I couldn’t justify going back to spend almost $ 100, when I feel the staff are not all professionals.
That being said, the environment is clean, updated, relaxing, and upscale. It’s really a shame it couldn’t work out.

The nicest place, great customer service and they always have great deals (early Bird specials) etc… I got a gift card for this place years ago and I have been a regular ever since Nikki is the best, always super friendly and she does an awesome job.

I have had the SPA PEDICURE and DEEP TISSUE MASSAGE here.
First, the Spa Pedicure. Yes, it is expensive. Yes, you can get something called a «pedicure» at other places for much less money. However, the Spa Pedicure is so much more. They massage you with hot stones. They cook your feet in hot boots. Your feet are not even feet when it is done.
The Deep Tissue Massage (with EJ) is heavenly. She really knows what she is doing. Worth every penny.
The salon often runs specials (check their website). Although the services are worth the full prices they charge, it is always nice to save money.

Came here about a month ago. This review is just for the massage, as I have never tried anything else. My friends bought me a gift card here and I did the 30 min stress relieving massage. I wish I could remember the name of the lady that did it because she was seriously amazing. I have never felt better. Wish I could afford to get massages on a regular basis but if I get another one, I will definitely be back here.

Generally have liked coming to this salon. Don’t let Susan give you a pedicure. She scraped the side of my big toe with a pumice stone causing it to bleed. She gave a terrible pedicure, not very good at massaging the feet!

One hour stone massage with aromatherapy. Wonderful!
Relaxing, quiet, never rushed. The massage rooms are in tbe back away from the noise of Germantown and the customers who come in for Mani-Pedi’s. You truly do not hear any of the outside world or the other customers. Hard to get that in «spas».
This one succeeds.
Will retrun on my next visit to CH.

My bridal party and I visited this salon in June 2013 to have pre-​wedding mani-​pedis done as a group. It was a great experience! The owner and staff were extremely accommodating and accessible leading up to the day — which was important because we had 8 people and had some «maybes» until a day or two beforehand.
It was one of the few places in the greater Philadelphia region that could accommodate a group our size. We received a group discount (if we paid cash only), which was very reasonable! I can be a bit squeamish about cleanliness but this place was very clean and I felt completely comfortable. Also, all of our nails looked great. We were a happy bunch of customers!
Bottom line: clean, accommodating, great for large groups, and affordable… would go back!

Pros: Pedicure was awesome with a long foot massage included.
Cons: The manicure I received was the worst i’ve ever had. I don’t usually like to criticize staff by name, but would make a definitely exception in this case: JENNY was awful — aggressively cutting my cuticles, I asked her to please cut less, yet she kept i up and within a minute she took a large chunk of my actual skin off the top of my ring finger. I was bleeding so badly that I had to apply pressure for a few minutes. She barely apologized and told me to «go pay first» and then she’d apply polish when it stopped bleeding. Ridiculous.
I might come back for a pedicure, but will certainly go to someone else!

Love the calm, quiet and upscale atmosphere, the owner/​massage therapist is a sweetheart, and the staff are always friendly.
For basic mani and pedi-it’s quite pricey and I’ve not had the best of luck with gel manicures there (which are ridiculously expensive). I save this spa more for when I’m in need of pampering or having a special girls’ day or spa day with Mom.
*Tips are cash only

I just had my first Brazilian Wax experience with the technician Julie.
I just wanted to report that I am not happy with the service.
1. It is my understanding that a full brazilian wax includes the entire genital and perirectum area. Julie asked my if I wanted the rear area done. I feel that should have been assumed, and when I talked to other people about it, I was also told that I should have been repositioned on the table to get better access and better results for the area.
2. I also understand that no area should be re-​waxed, or have skin areas waxed more than once. Julie went over several area 2 – 3 times.
3. I didn’t expect any tweezing. It is my understanding that there should not have been any tweezing involved, and frankly it was worst part of the entire experience. I understand that shorter hairs are harder to wax, but if the hairs were short, it was because she trimmed them to short before beginning. I came to the spas with 2 months of full growth with no shaving or cutting.
4. I have now paid for and had a full brazilian wax, but still have errant hairs that I have to tweeze myself, or shave on top of newly waxed skin.

I am very disappointed. When DS first opened the original OWNER was adorable. Very professional, nice, clean, and sociable. I recommended a lot of friends too. Then the owner left to open a new spa in another city/​town.
I can back last year (2011) and was slightly greeted by the short asian manager. Came back this April 2012 to receive a pedicure and the woman (asian manager and the man were (short and kinda rude).
I shook it off and returned today, May 2012. Today i felt really shorted. I arrived early, and they both were rude the woman manger more so. I SAT AND WAITED! I just feel they are more nicer to caucasians than african americans. Everyone who were white were greeted with up most respect. I was shafted to the side.
Jasmine the tech was very nice and gave me top notch service: I always tip 10 $-20 $ and she was worth every penny.
When I went to pay out, the asian woman took my payment and didn’t say thank you or see you later or would you like to reschedule!!! I was appalled!!! Two white women came in and they were estatic!!! Hi, come to the back. Do you need anything. I WAS LIKE WTHELLLLL!!!
Wont be going back. Best of Philly my ass… Best of Philly means overall customer satisfaction. Was very upset.

This review is for Diamond Spa’s massages. My mom and I made an appointment to get 60 minute Swedish massages. My massage therapist was good but I should have specified to go easy on my back and easy all over. I prefer a soft massage to the intense workout my back received. I was more concerned for my mom’s back because she has injured it in the past, so I spoke to her therapist about it before he got started. He did an amazing job on her. I believe he was the owner or manager and he was very good at customer service.
I would go back here, but I would definitely arrive right on time because there is no place to relax prior to your massage away from the nail stations.