Cvs/Pharmacy

I have not experienced the long wait at the pharmacy, I always call ahead and they give me an approximate time and they are usually on point, give or take a couple minutes. The staff throughout the store is always friendly and helpful. The only complaint I’d have is there always seems to be cartons in the aisles when they are restocking the shelves and with a stroller it’s not very easy to get through, but all in all i like this store.

Gets one star cause you can’t go lower! The WORST pharmacy in existence. Be prepared to find no place to park and at least an hour wait in line no matter when you go. The rudest people work there and they violate every HIPPA law possible. I only live 2 blocks away but I transferred all of my family’s scripts outta there and go there for nothing! STAY AWAY!!!

This CVS has the least competent, most poorly run pharmacy I have ever experienced. Numerous times I have called in a prescription, checked to see and confirmed that it’s come in, only to be told upon arrival that they (at best) would not be ready for several hours or (at worst) did not receive the Rx. Today was the last straw, as they screwed up an Rx that is about to run out: my doctor phoned in the Rx two weeks ago, I followed up with a call to request ordering the medication from a particular manufacturer, was assured all was well — and today, no record of any transaction.

This review is primarily based on experiences at the pharmacy. There is always a long line at the pharmacy, no matter what day or time of day. They give you time estimates on when your prescriptions will be ready, but it’s always longer. The people that work in the pharmacy are nice, but it doesn’t make up for the long waits. The parking lot can also be full at times too.

Slowest pharmacy ever! I’ve lived in various locations, and for that reason, I’ve had to transfer to different pharmacies. In this case, I’m transferring my medications to the Chestnut HIll pharmacy up the street. Never, have I ever spent so much time waiting for medications (after pre-​ordering over the phone or online). I called in a couple of medications, came to pick it up at the time they told me to and they hadn’t put it in yet. Next, I tried to fill online and was given a digital time of 10am. I came in to get my medication a whole two hours later than the time they said it would be filled, and, surprise, surprise, they hadn’t filled it yet. I overheard they did the exact same thing to the poor elderly gentlemen who was in front of me (after we both had been standing in line for likely well over 10 minutes). I went so far as to call and file a complaint with their corporate headquarters, and they seemed to be concerned about the situation and to take it seriously, but, after that, I filled another medication online (one that I would need to wait 2 days for to have it filled), I come in an hour after the time they stated it would be ready, and guess what? Not filled yet. It’s not like I come in at peak hours either.
While I’m here, and on a roll, I’d also like to complain about their automated phone service. You know, the robo-​voice that calls you twice a day to harass you about your need to refill something? This service might be great for an Alzheimer’s patient who needs a cue to remember their meds, but I’d like to think the rest of us can do that on our own. I’ve called in many times to get them to stop, but they keep re-​activating it with every new medication, so then I have to call in to get it to stop, yet again, and again. I think they now make you call their headquarters to have your phone number removed from the list, and I did that… so far, no more calls, but who knows if that’ll last. I’m not sticking around to find out.
I’m so done with that place and I’m going to avoid CVS for as long as I possibly can for the rest of my days. To their credit, the customer service is friendly, but they don’t have nearly enough chairs set up for the usual line of people waiting around for their scripts to be filled. I hope they get their act together for the sake of all those elderly people I’ve seen who’ve had to stand in line for so long.

This pharmacy sets a new standard for incompetence. Prescription turned in at 3PM, told to return in 1 hour arrived at 7:00 PM not ready, told to wait, 45 minutes pass, and nothing. I finally ask what’s going on and they can’t find the prescription. To add insult to injury a prescription that has been filled numerous times for the copay is said to not be covered. They are rude, condescending, and incompetent. I will never do business with them again!

This pharmacy REGULARLY BREAKS PATIENT PRIVACY HIPAA LAWS! They have sales people work if behind the pharmacy counter whomARE NOT HIPPA CERTIFIED. They see your address, what drugs you take and by law they are not allowed. This is not legal and it the pharmacists fault. I am leaving them after 5 years. They should be fined

I give 2 stars for several reasons.
1. Parking is limited. I have never been able to park in their lot and always end up parking a block away.
2. It’s over crowded. Everyone in chestnut hill and my airy uses this pharmacy. I have never had a wait time less than 30 minutes.
3. The pharmacy workers are very rude and not helpful.
I’d suggest going down the block to the local pharmacy– Chestnut Hill Pharmacy. They are much more kind, friendly, and helpful. Never have to wait in line either!

I’ve been in quite a vew CVSs, and this is one of the best. The store is small but well stocked and well organized. The staff is always helpful and generally attentive. Kudos, especially, to the pharmacy staff. They have always taken the time to efficiently take care of any issues I’ve had (and I’ve had some medical concerns).
The store can be crowded, and the line at the pharmacy can be longish, but I’ve learned to time things so that I’m not there in the busiest times.
Several independent pharmacies have opened in my area recently. I always like to support new businesses, but I can’t bring myself to go anywhere but here. Good job, CVS!

This CVS is magical. I am always receiving great coupons and cash back after showing my CVS card. I can usually find what I need in there, and the staff is always friendly and courteous. Very convenient that it is near to the pediatrician’s office.

Pretty predictable, but sometimes predictable is good — especially when you need cold remedies, prescriptions filled, toiletries, etc. Having Staples next door does mean you can comparison shop on some office items. They don’t have an ATM like most CVS’, and they don’t do cash back at the register. However, they’re right on the 22 line, if you’re on foot.

Store is small, but the selection does not suffer. Parking can be tough at times, but you can usually find a spot after circling 1 or 2 times. If not, street parking is good.

Pretty average store. Definitely small with cramped aisles but service is usually decent. Pharmacy staff are also nice and helpful as well.
Con: Very limited parking in the lot but street parking on that part of the avenue is usually available.