Benjamin Lovell Shoes

This place has been a life saver! Unfortunately, I have many issues with my feet which started to get even worse in my late 20’s. Benjamin Lovell offers shoes that are very stylish and supportive which fit my orthotics — I always get compliments! The staff is also particularly helpful with helping you choose. Great service. Great products.

Great helpful staff, this store seems to specialize in stylish comfortable shoes. they sell NAOT, which is a great shoe when doing a walking tour of any kind. Nice!!!

I bought a pair of Clark shoes two weeks ago and then had trouble with the shoes. I expected problems with return/​exchange for store credit and I could not be more wrong. Erica and the other sales associates at Benjamin Lovell understand customer service! They took the shoes back after I explained the problem without a hassle or fight. I promptly bought a different pair.
They have a customer for life!

I had a pair of leather boots repaired about 2 months ago. The sole was completely ruined, I could literally see the screws into the boot. There was a hidden heel within the sole that had to be replaced as well. I was honestly scared to see the price/​if there was a fixable price. They costed me $ 60 and look brand new. They added a hikers sole that added maybe an inch but so worth it. They are a little more narrow which I could probably go back about.
Oh and the customer service is amazing. Turn around time was exactly what they said. I was even given hershey kisses.

I just bought a pair of Clarks desert boots here, and the service couldn’t have been nicer! The store was quite full, but it was no problem at all to find a salesperson to help me find the shoes. I wear a larger shoe size than they usually carry (I’m a women’s 12), but my saleswoman brought me the men’s version in the right size and we were good to go! Everyone was friendly and attentive, but not overbearing.
Side note: I was with two friends looking for clogs, and they both got lots of attention and advice. This is a great place to look for comfort shoes (Dansko, Softi, Clarks) because there’s a pretty wide selection of shoes to try out. And no one pressured us us to buy anything — I walked out with a pair of shoes but my friends didn’t, and we were all equally happy.
All in all, a great experience, and I’ll definitely be back next time I’m in Philly!

After 13 years of use, I finally discarded the first of BL shoes I purchased. They were not great beauties but were amazing walking shoes that served me extraordinarily well for 100s of urban walking miles. I pop in from time to time to check out the new styles and have become totally fixated on BL’s Thierry Rabotin shoes, which are both stylish and comfy. The sales associates at this location are knowledgeable and enthusiastic (bordering on the giddy, which is a great thing).

Love another great store dedicated to selling shoes with ultimate comfort and style. If only more of them were more affordable :)

Too bad they have such horrible customer service, given the great brands they carry. The associates are just so full of gossip and disdain for the customers that I can’t make myself spend money there. I’ll be taking my business elsewhere.

I have difficult to fit feet so when I find a brand and/​or style of shoes that provide the fit I need and the style and quality I desire, I am overjoyed. The staff at BL shoes offers the customer service that is increasingly more difficult to find, even in some of the more «exclusive» stores. Also important to note is that in this tight economy, BL’s end of season sales offers access to shoes that may not be within a tight budget. –So many shoes… so few feet

My wife hates shoe shopping… not for herself mind you (she is a woman), but with me.
I envy people who can order shoes online or just walk in to a store and grab and go. I am not one of these people. I have somewhat small feet for my height (6’4″), slightly wider than normal with high arches. I can’t shop by price… only comfort. Having a great selection with superior service is indeed a must for me because I swear I end up trying on half of the shoes in the store. Benjamin Lovell hits both marks. I eventually found my perfect shoe… a very comfortable with baby soft leather pair by Mephisto.

If you are looking for comfort shoes, the Rittenhouse location of BL has the largest selection I have found in Philadelphia. My feet are a bitch to fit and the sales woman here who has waited on me twice was beyond patient. She really understood the quirks of my foot. I’d pick up a pair of shoes ask to see them and she’d tell me to not bother because it would never work on my shaped foot. Thank you for saving me the time and trouble of trying on 20 shoes that don’t work! I think her name is Erica. I’m sure other sales people there are great, but she was just amazing.
Ultimately, I have decided to start going to NYC for shoe shopping as even BL does not have a wide enough selection to fit my f’ed up feet.

I have been shopping @ Benjamin Lovell for years I have never been disappointed. Their shoe selection is terrific.
The staff at this location is always great to work with, and they will make every attempt to accommodate the customer.
A+ for Benjamin Lovell Shoes

Great selection and staff. They aren’t just about a sale. I’ve been told by them more than once to not buy a certain shoe for the purpose I wanted. Most importantly was when I was leaving for a 2 week vacation and liked a pair of loafers. The guys told me point blank they will destroy your feet as they take forever to break in. Thanks for not ruining my vacation.
Also, not to mention they let my dog come in and are incredibly nice to him! He doesn’t ever find anything in his size, but he keeps going back!

Not only does this place have a great selection they have a great, friendly staff. I went it to the store with a pair of shoes that was 51 weeks old — the heel was falling off. They offered to replace them for full value on another pair. The guy seemed genuinely apologetic and wanted to solve my problem.
This should be your go-​to shoe store!

I had a nice experience here.
I came in knowing which shoes I wanted. The sales associate was very personable, helpful and knowledgeable about the product. My whole shopping experience was about 15 minutes and I got exactly what I wanted.
When I want shoes again, I’m coming back here.

Omar is my «Shoe Guy». Much like a drug dealer, he knows what I like, what I’m going to like — hell, he knows my voice on the phone. Every employee who works here makes it a point to achieve familiarity with their regular customers, most of the time calling them by name and traeting them with the comfort of a family.
I have Osteoporosis, and when I realized that my choices in footwear would greatly affect not only my alignment but my skeletal frame pain level at the end of a day on my feet, I started to pay attention to how what was on my feet could ameliorate or exacerbate these factors. So I turned my focus to certain brands, all of which are in the spotlight at Ben Lovell. The difference between this stores’ stock and that of a hospital uniform shop? Style. The styles here masque all manner of «ughyuck» in a comfort shoe. Dansko, Born, Clarks, Hunter, Reiker — They are all such attractive shoes and boots I want to do some kind of a clown dance when I try them on and they feel like clouds. One mustn’t suffer in choosing style or comfort. I have it all.
Now, granted, the shoes are high premium and cost the normal high price of any quality brand. But they have incredible sales at the end of every season, and each pair of shoes from here is an investment that WILL last. It WILL make you happy to wear a great pair of shoes, and if you AREn’t happy in a week, you CAN bring them back and talkk to them. Omar has taken care of me both in ordering things they don’t have (under no obligation to buy) and in a great pair of shoes that cut my heels after 3 wears. One cannot expect such torture in the fitting process, and at $ 115 a pair, you should have the luxury of living in peace with said purchase. They get this. And knowing that you, as a customer, are taken care of so wholly, so respectfully, has made me not only a regular, but a loyal customer to boot (pardon pun. yes, done on purpose).
Once Omar knocked off 15% on a pair of Reiker boots for me — just because. I said «YEAH — Done and done.» Adn they still feel like little clouds on my feet. And my high heeled Danskos that nobody knows are Dansko because they are Red faux-​snakeprint? They are still earning me compliments. Screw Steve Madden or Kenneth Cole — I’ll be all up in a pair of comfy Pikolinos or Indigos, because I roll will happy feet. I mean, I step in happy feet. Thanks, Omar.

Eh. Their shoes are way too old for a young 20something, but I came here to buy a pair of Hunter rain boots. Now, I understand natural latex will change shades, etc, but my pair did a total 180. One boot was very shiny black, and the other was a muddy, filmy gray-​white. When I bought them, the hipster sales girl shined them and told me, «don’t worry, that one will look fine!» Now it definitely is not, and I look like an idiot wearing two mismatched shoes.
They’re only 3 – 4 weeks old, cost $ 130, and have only been worn twice! I called up to ask about the return policy for defective shoes and was immediately fought with. The rude man on the end of the line told me to «scrub it down and put Armor-​all on it.» Finally after 10 minutes of fighting, he said I could return them if I want «to make sure you’re happy.» I’m still deciding on what to do. I know it isn’t the store’s fault they changed colors, but it IS their fault they’ve got some rude employees handling customer service.

Not my first choice for a shoe-​shopping extravaganza but these suckers sure are comfy. My mother forced me through the doors of Benjamin Lovell to look for replacements for my flimsy Old Navy flip flops. «You have herniated discs. Are you crazy walking around in those things?» Yes, Mom, apparently.
These kicks are very pricey but, so far, worth every penny. The salespeople were aloof but I gained their attention once I proved to be serious about a purchase.
In the eyes of this 28-​year-​old, these shoes are more for function than fashion. However, I cannot stop thinking about a pair of Cordani suede black mid-​calf boots. To die.

Benjamin Lovell is THE «go to «store for the nicest, trendy comfort shoes on the market. If you have any questions about shoes or need expert help — Benjamin Lovell trains their staff to know everything about the shoes origins, their purpose, and their wear.
Whenever I need shoes, this is the first place I go to. Certain brands can always be found — Donald Pliner, Mephisto, Arche, Prive, Clarks, and Thierry Rabotin.
No complaints here, it’s a Philly gem!

Merrell, Mephisto, Tsubo, Donald Pliner, select Michael Kors & UGG… if those brands interest you then this store is for you.
If you’re looking for a new pair of stilettos, go somewhere else (sigh). This shop carries moderate to high end brands that are well designed and comfortable. I’ve had great success here with quality leather boots. Unlike most shoe shops in the city, the men’s section is equally as large as the women’s.
The staff are well informed, friendly and helpful. There are no sales pitches here, and I never feel pressured to buy. I do wish the stores were more coordinated — I’ve sometimes traveled between all three stores (South St., Manayunk & Rittenhouse) to find my desired shoe in the right size.
I wish they’d bring back United Nude shoes & other more trendy, younger brands for the 20-​something crowd, but I’m eagerly awaiting the arrival of their Fall boots & shoes.