Walgreens

Finally giving up on this Walgreens after being a customer for 8+ years. Inside it’s ok and pretty much a normal 24 Hr Walgreens. My review is of the drive-​thru pharmacy.
They now require folks with multiple prescriptions to all use 1 and only 1 drive through lane. I can see that making sense if you have big boxes of meds, or like big heavy bottles of syrups or whatever. Those little gravity tubes only work with so much weight. I get that part. No qualms there.
I get like 3 – 5 prescriptions that are pill bottles (not oversized, not heavy, etc). We used to be able to go to either drive through lane and they would just send my stuff in multiple shots to the car with the little tube thing. But now, some genius at Walgreens decided that anyone with multiple meds has to go to 1 and only 1 window that has seriously long lines now.
If you have 30 minutes to waste in a drive thru or you only ever have one prescription at a time, have at it. Otherwise, fellow neighbors, I would advise you to AVOID THIS location at all times.

I go to Walgreen’s when I’m desperate (out of toilet paper AND body wash) and because I like to avoid Target/​Walmart whenever possible. No hate on Target, it’s awesome, but I prefer the smaller stores. I drove from NE Austin to Pflugerville for my Walgreen’s emergency on a Tuesday morning… very pleased with the atmosphere of the store, easy parking, friendly but not annoying employees, and happy music. My only «complaint» is that they have too much to look at — greeting cards for miles, awesome toy aisle, etc. I was happy with the variety of selection on feminine products, dog treats, and the like. I dread the checkout but the employee was very personable yet professional and courteous. I was so stoked with my experience that I signed up for a Walgreen’s rewards account when I got home — I used to have the rewards card but never saw the point of it, but I’m going to give it another chance. Keep up the great work, Walgreen’s. Thanks for making my life easier today.

I am beyond words on my experience tonight at this Walgreens! I took my 6 year old son in to get a Red Box movie, on a free coupon which took a minute to figure out in its self, it also took quit a while for him to decide which one to rent, along with my own selection, this all at the end of a very long work day, woke up at 5am to leave for work before the sun came up. Anyways, I proceed to walk through the isles, my son’s birthday is on Halloween so Halloween is a very special holiday for us, naturally we ventured down the Halloween isle, my son pushing every button to most of the dancing skeletons and ghosts making him laugh and smile. The highlight of my day. Then I see a great deal on toilet paper, awesome. Then the dreaded cosmetic isle, so many choices of nail polish, lip gloss and more! I found a deal on nail polish for .99c score! But wait, what happens next is beyond disbelief for I was approached by not 1 but 3 Police officers, stopping my son and I in our tracks and intensely interrogating me very aggressively and accusing me of things my 6 year old child should not observe or hear. As my son became more and more frightened by their presence, they proceeded to ask and interrogate me and my child in the middle of the isle in front of everyone, even asking for my id stating they needed to check for warrants and when I asked what the reasoning for this was they at first would not inform me of why but then proceeded to inform me’s that they were called to the store for me taking too long to decide on a movie and staying in the store too long when my son and I had a handful of purchases due to all their «sales». All we were doing was trying to decide on a couple of movies after a long day of work/​school and then decide on some nail polish colors and I was somehow breaking the law to the point of police officers completely invading my privacy, treating me as if I did something wrong, like a criminal, scaring my 6 yr old child and completely embarrassing and degrading me in front of my child and the entire store as employees snicker like its a game or a joke. This is public harassment, this needs to be heard. I do not want this to happen to anyone else. This is unfair treatment and completely unacceptable from both Walgreens and the Pflugerville Police Dept. Since when is it breaking the law to take too long in a store? This store should be ashamed of itself. I am in such disbelief that this actually happened to me and my family tonight just trying to rent a movie and buy toilet paper. Horrible customer service!

This is not a review to bash Walgreens. I probably make more stops at Walgreens than any other store in Austin. They have always been there for me when convenience is what I need.
***PSA***PSA***PSA:
If you are self pay for meds, and you like saving money… don’t get your meds filled at Walgreens! They charge approx TWICE as much as the big box, wholesale, membership-​only clubs and you can get a year supply of toilet paper while you’re there! Now you know :)

Why do people hate on this Walgreens? It’s a stinking Walgreens, for goodness sake.
I love that the pharmacy is open all hours and when I’m an insomniac, I can print and pick up pictures at any time of night/​day, too.
They’re usually well stocked and always have some solid holiday choices for décor and snacks.
Complete Walgreens with a 24hr pharmacy and decent employees.

I was just told this pharmacy would not call my prescription into another Walgreens closer to my home because «it would be a hassle.» There was no one else waiting for the pharmacy. You know what else is a hassle? The pain from my major invasive surgery that I was jusy discharged from the hospital for.

I couldn’t tell you much about the service or state of this store, because I was too distracted by the pain of my ruptured ear drums to notice. The entire time I was waiting for my prescription to be filled (about 25 minutes) there was an extremely loud, piercing beeping sound every single time someone walked anywhere near the door. I don’t mean the mildly annoying «ding dong» sound that one would expect at a normal store. This was straight up absurd, and I’m not exaggerating when I say it was literally painful. I’d like to know if Walgreens is going to pay for my hearing aids, since I’m pretty sure they’ve single handedly reduced my hearing capacity by, like, 80%.
Why would anyone think this is okay?

I forgot how bad this location is. Honestly I forgot. Then I log into the Unilocal!app on my phone and find my own review from a year and a half ago.
Suddenly, I’m transported to the past. I recall with great detail my quest to get one medicine or other. The quest where I ended up being the customer from hell, taking my frustration out on pharmacy staff at the time who honestly deserved every ounce of it.
Today my quarry is eye drops… Nothing the staff has to count, just stock a label on the box, like its a small Christmas present, right? Oh, no way. They are working on the label, but it will be 20 minutes.
Rude. Snappy. Harried. All appropriate adjectives for the staff here. Maybe they are abused by customers a lot, but it is all self inflicted.
I didn’t snap back, just gave a resigned «OK» and walked out.
I think the root cause of the issues here are that they are insufficiently staffed, and a good manager would care enough to keep staff and customers both happy and taken care of. Apparently that’s not happening here at this Walgreen’s.
I now sit in my car waiting for the 20 minutes to elapse so I can get the tiny box and go home.
I won’t forget again. I promise.

Always have had good customer service, they send you a text when you medicine is ready, and they carry more items than a corner store.

Very disappointed with Walgreens, the pharmacy department to be exact. I refilled my prescription online like I always do. I received an automated phone call saying that the refill is delayed. I decided to call to see what the hold up was. The lady tells me that I have no more refills on my INSULIN and they need to wait for the doctor’s authorization. Mind you, it’s Sunday. Doctor’s office is not open till Monday. I told the pharmacy tech that I need to speak to the pharmacist. I was on hold for over an hour and when she finally came to the phone, it was nothing nice. First off, the pharmacist says that I should be on top of my medication refills and not wait till the last moment. That is not her position to tell me that. She didn’t offer me a loaner insulin and I know by law, they can do that. She knows that insulin is a life sustaining medication and should have said we will let you borrow one till we get authorization. I just wanted one pen to get me through Sunday. She was so rude to me, she didn’t let me get a word in edgewise and she threatened to hang up the phone on me. I had to get a friend to drive me over there (because my sugar was 497). When I got there, she handed me a loaner pen and didn’t even allow me to talk to her. She ignored me and went on doing other things. The overnight pharmacist was not compassionate nor did she care about me as a patient. I will speak to the lead pharmacist and get an apology I guarantee that! I will no longer be a customer due to this lady. Heartless.

This review is for cleanliness, customer service and the photo dept. we ordered a photo album online and came in to pick it up. When we arrived we were told it would be a minute. Spent a few minutes checking out all the as seen on TV crap and then went to the restroom. I’ve been in porta johns that were cleaner. Piss, piss and more piss everywhere. The room could have been in the house in fight club. Ok focus, don’t rant. The photo section has 1 quality employee surrounded by less fortunate folks. Besides waiting long periods of time only to be told to come back later, upon picking up our photo albums the front photo had a large ink spot. The associate looked me in the eye and said that’s how we gots it. I pulled out a glossy print of the same photo and showed her, no ink spot on the eye. The quality team member took charge and told my wife they would reprint the albums. Once we got home we noticed half our glossy prints are missing the tops of heads.

First off let me say I am huge coupon clipping saving queen. Walgreens and CVS are really good at aiding this saving money crusade I have going on. Like I’ve said in previous reviews I’ve only lived here a month so I go to the Walgreens which is less than a mile a way from me to get my ultra saving items and I get told by not only the cashier but the manager in her very rude over bearing tone that I am NOT allowed to use coupons with Walgreens coupons which is not walgreen’s company policy. So I have resorted to going all the way to the Walgreens 10 miles from me just to not deal with incompetent people. READ YOUR DAMN EMPLOYEE HANDBOOKS!

OMG… Here’s my experience dealing with pharmacy’s, Dr’s, Insurance.
Went to doctor and find my cholesterol is dangerously high so he gives my a prescription for Colestra… simple enough huh?
Day 1 — Give my prescription to Walgreens. Later that afternoon they leave an automated message telling me it had been denied by my insurance. Nothing else… thats it.
Day 2 — I go by Walgreens to check on it and they tell me the insurance needs more info from my Dr. They fax over the data sheet to my doc for them to fill out and send back to the insurance carrier. Then Walgreens supposed to resubmit. Ok.whatever.
Day 3 — I call Walgreens and they say its still denied. Frustration factor up to 7.6 now. I call my doctor and the nurse tells me they had already sent data requested to the insurance the day before and it all should be ok now. So i go into Walgreens and the pharmacist tells me i have to wait 2 – 3 days for it all to sort out. Are you kidding me… its just a «F» ing prescription. I walk out steaming… frustration factor 8.4!
Day 4 — I waked up P O’ed and decide this is all BS. I go to Walgreens and ask about my prescription. She plays with her keyboard and tells me its still denied. I ask her «What exactly is the reason why». She says they are waiting for the doctors info. I tell her they sent that to them 2 days ago. She pulls the old «you’ll just have to wait» routine again. So i tell her «Look, what do I have to do as a patient and user of this American health care system to get you (the pharmacy), the doctor and the insurer to simply communicate and get this taken care of. She tells me i can call my doc. I did that already i tell her. So i say «Look, i need you to pick up the phone and call somebody and speak to a human and fix this. I’ve waited 4 days and i ain’t waiting anymore. Its just a stupid prescription»
By now other people waiting were listening to all this and i got some vocal support. She sees this and calls up my doc and insurer. Guess what… after 5 min of actually communicating with people it got fixed. I got my meds 1 hour later.
I’m left to wonder what happens to people who are too afraid to advocate for themselves. All The Pharmacy had to do was get off their butt and do their job.