Crown Pool Services

Kenny is awesome. Fast, friendly, and reasonable prices. I used him to vacuum algae from my pool last year and this year. I can’t say enough good things about him.

Kenny came to fix our pool today. He told me the cost of fixing the spider gasket would be 85 for the labor and the cost of the part. He tried charging us 177 total (78.99) for the part only after buying it and putting it in the pool without confirming with us that it was ok. We had looked up the cost of the part online and found that it was actually $ 30 – 40 in stores we asked him to see the receipt. He said he gets wholesale price and marks up the price of parts after he buys it to charge to customers that way. When questioning that method of business he got pissed and removed the part and stormed out. But not after leaving three pieces of the pump sunk to the bottom of the pool and the pump open and leaking water everywhere. I called to ask him why he left without at least putting the pump back to the way it was and his response was that if he wasn’t getting paid, he was not going to waste time here. Now I am left with an open pump pieces everywhere and water flowing out of it an no clue what to do. All because he was trying to over charge us and we noticed.
Update: In response to below comment: A customer should always be able to inquire about an invoice. It is not a crime for a customer to ask about charges they receive. You stormed out without even giving us the chance to pay. And in the process you maliciously and immaturely threw my property around my yard and to the bottom of my pool. This is extremely unprofessional. Potential clients deserve to know that if they inquire about a bill they will be subjected to their property being thrown around their yard and left with a much bigger problem than they originally had.

Kenny is the best. I always enjoy seeing his friendly face every week. My kids like to chat him up when he visits our backyard. There are times when something breaks and he fixes it with an extra part that he has on hand. That’s why I trust him if we actually need a new something-​or-​another. He is a cool dude that has our best interests at heart and makes sure we can always chill in a clean, comfortable pool.

Kenny is awesome. I picked Crown because of the great reviews here on Unilocal.I had read another review that said Kenny often used spare parts to save his clients money. It’s true. Broken hose from the chlorinator, Kenny makes a special trip and fixed it for free. Leak in the top step; Kenny fixed it with pool putty for free. Plus, my dog likes to get after Kenny in a «mailman hate» kind of fashion. My wife, for whatever reason, always lets Dash out when Kenny is here. Kenny escapes Dash like a spider monkey and never gets mad. His rates are reasonable and the water quality is always excellent. Thank you, Kenny.

I’ve had my pool since 2006 and have been through a handful of pool service companies. Some of them just swung by, looked at the pool and hung a door hanger on the door and others charged an arm and a leg for every drop of chemicals, some of which I wasn’t too sure we actually needed.
Crown Pool Service rocks. Kenny responded to my estimation request as soon as I sent it, came out when he said he would, and provided an affordable service estimate for my 20X40’ pool. He was honest and up front about my iffy salt system, which is my 3^rd go round at trying to get a salt system that actually works.
I hired them in the midst of oak drop, and we have a large oak right by the pool. They did a great job cleaning the pool and keeping it from getting other problems associated with oak drop. I can tell they are actually cleaning and inspecting the pool each week. I feel like I finally found someone that I can trust with my pool and give me honest, informed guidance on how to keep it running at it’s best.
We can’t wait to start swimming this season thanks to Kenny and CJ. You guys know how to treat customers! Keep up the great work.

oh my gosh !!! i have used multiple pool companys and they have all over charged and never really fixed the issues. kenny came out and fixed it and cleaned it with in no time. oh my goodness this is why i moved to texas, finally… the best service anyone can ask for!!!

Kenny and his team are fantastic! He was able to diagnose my pool issues in just a few minutes and told me my cost for repair would be under $ 100. Another pool company quoted $ 1500! He cleaned the pool, balanced it and fixed my pool sweeper for less than a ¹⁄₃ of what the other guy charged! I can’t thank them enough for being HONEST, reliable and absolutely great to work with! I have a new pool company and will refer them to everyone I know. Thanks Kenny! I now have peace of mind and absolutely LOVE my pool again!

August: I’m given a swamp. A swimming pool, under oak trees, abandoned for maybe five years. Leaf-​mold fills it, it stinks, there’re frogs and thick clouds of mosquitoes. The council’s threatening fines, rightly so: serious health risk!
I call MANY pool services. Many’re uninterested in the job, few voicemails call back, some can’t get me an estimate for weeks. Those who come out, give estimates from $ 700 to $ 40,000. I call the whole first page of Unilocal results, I’ve done my duty. Well, OK, I skipped that one-​star guy who stole his customers’ pumps. So to make up for skipping that, I call ONE MORE, from the second page.
So I call Crown Pools. Kenny picks up, listens to my problem. «We can be there to give you an estimate in… 20mins?» Same day! Whoo!
He arrives, with his brother CJ. They look at the pool, ask smart questions, answer my questions, look it all over in great detail. I tell them the quotes I’ve already had. But they laugh and don’t take advantage of the info. «Six hundred. I just got this heavy duty pump I’ve been wanting to try out, so we’ll save on rental. And don’t worry about the filter, we’ll get it working. If the sand’s set I’ve got a length of rebar in the truck!»
They arrive Monday with pumps, pressure washer, and other equipment, weeks before most companies could even get me estimates! CJ confesses he’s had trouble sleeping, looking forward to this challenge. And they get to work. And WORK. All day. In mosquitoes and August heat. Truckloads of slimy, stinking leaves, more than we thought. But they never complain, never stop. If they hit a problem, they make a tool on the spot to work around it, drilling holes in one of their buckets to make a filter for their pump, things like that.
End of the day, the pool so clean, you’d never guess its history. The change brings more tears to my eyes than the swamp stench had.
«So,» I say. «that 600 was just an estimate. How much do I really owe you?» They look at each other. Kenny looks me in the eye. «Six hundred, still.» He won’t let me argue him up. So I give him what extra I can as a bonus. Hah! I win!
September: The old pump dies. They replace it, $ 650 parts and labor. I look up the motor model online. Can’t find it under $ 650, even without shipping and labor. They save me two weeks’ service charge while the pump arrives because no point servicing the pool with no pump. One seal leaks a little, but they stand by their work, come back, replace the seal. No charge.
October: The computer controls rusted in place years ago. I’m tired of switching it by hand, ask about buying a timer, while I save for a new controller. «I’ve got a spare timer I can give you just for the cost of labor».
Nov-​Jan: Mosquitoes all gone! Pool’s still crystal clear, even through Fall. Really glad I asked CJ what pool skimmer he recommended. Way better than the one I broke, and he showed me how to save money by salvaging part of the old one.
So, Crown Pools are cheap. Cheapest weekly service costs I found, AND that includes chemicals: most don’t. Their pool cleaning was the lowest: 1.5% of the highest estimate. I emailed about a degraded seal yesterday, Kenny replied «I can send a seal with cj on Monday. We fix those at no charge.» Every time we have a problem (and our old system has a few!) they come up with workarounds that cost only what’s needed. They’ve had many opportunities to rip me off or take advantage, and have instead gone the other way. I’m confident I’ve saved money over doing it myself, not even counting all the time and hassle they’ve saved me.
But cheap is not *really* why I’m recommending them.
I’m also not *really* recommending them because of their response times, even though they gave me that same-​day estimate, they got to work the next working day, they’ve responded to panicky phone calls even out-​of-​hours within minutes, and I’ve even had a reply quickly to a email on New Years’ Day! But while I’m not recommending them for this, I do VERY STRONGLY suggest that you call around a few other Unilocal ads, not just to get pricing and compare, but also to ask each company to come look at your pool. See *how soon* each one can schedule someone to come out. Then see *how you feel* about them, both the person who answered the phone, and the guy who comes around. Dumb? Sketchy? Ignorant? Or smart and trustworthy?
Because the reason I’m *really* recommending Crown Pools, is because out of every single pool company I spoke to, Kenny and CJ are seriously the ONLY ones that I’m OK trusting with the key to our back yard! That’s pretty damn important in pool guys.

i had a burnt out pool light and the screw was stuck. kenny and his brother came out and were able to get it un-​stuck and get my pool light working again. Friendly service and good work. I would definitely recommend them to anyone needing pool servicing.

If anyone is looking for a reliable and professional pool service company, I can’t recommend Crown Pool Services highly enough. Kenny always does a wonderful job and is very trustworthy… If you want your pool maintained and always ready to go, Crown Pool Services is the way to go!

Crown Pool Service has lived up to their promise. Kenny has done a remarkable job, not just cleaning but managing and foreseeing any maintenance issues that have arisen. I would recommend CPS to anyone who wants a hassle free summer of fun.