Ramos Raymond A, DDS

Assistants were sweet and doctor was good. Billing staff is rude and atrocious. Could not get insurance info correct and would not work with me on the phone. Was told «If we called everyone that we had a problem with I wouldn’t have time to do anything» when asked why I didn’t get a phone call telling me insurance didn’t pay for something that IS covered before receiving an invoice WITH finance charges from them. Hard to get communication back from and ended up just paying. Insurance said it should be fine if they submitted properly.

Did a great job taking care of our 2 year old when she had to have three of her top front teeth worked on. She had unusually early tooth decay and needed to have general anesthesia to get it fixed. The whole office was supportive and caring. We also really appreciated their anesthesiologist Dr Jen who showed a lot of compassion and patience with our concerns.

Our son had his tooth broken in half at school yesterday. We called Dr. Ramos’ office and they fit us in for an emergency appointment. Everyone at the office was amazing! They not only fit us in on short notice but they took a lot of time to examine him and walk us through the options. While they recommended the first, least expensive option they told us that if it does not work out they stand behind their work and will credit us toward the additional possible costs. The piece of tooth that they glued back in might come out and they made sure we knew how to get a hold of them after hours and what to do if it happens while we are on vacation. Everyone that we interacted with was awesome. They cared about us, how our son was feeling and went out of their way to provide us excellent care on short notice!

Changed dentists from this dentist. Now I’m really upset. My daughter is 14 and Ramos’ office never offered sealants which would’ve been covered by your insurance until she was 13. Now I have to pay out-​of-​pocket for them. I am not impressed by their care for my daughter’s teeth. So glad we’ve moved to the new dentist.

Dr. Ramos was a second opinion for dental work needed for my 2 year old. Had the work done today and was pleased from start to finish. Both Dr. Ramos and Dr. Jenn (the anesthesiologist) made the experience painless, Marney up front was kind and caring, and my 2 year old has great dental work while only remembering Dr. Jenn checking his heartbeat like Doc McStuffins. Very appreciative…

I can’t say enough good things about this office!!! Everyone that works there is amazing and our first visit was a huge success. Dr Ramos is very kind, caring, patient and compassionate. I was so nervous that the appointment wasn’t going to go well because my daughter will barely even let me look in her mouth at home but the atmosphere and calm demeanor of the staff and doctor somehow put her at ease and she did great! I am looking forward to our next visit and would HIGHLY recommend this office to any and everyone.

If I could give zero stars, I would. This dentist was so cruel with our daughter. While drilling for a cavity, she was feeling pain and started to cry and instead of stopping, he continued and told her to sit still. She was hysterical — we heard her screaming from the waiting room
(They would not let us in her room). She will not go to dentists any more (she’s 7). Her tooth has been hurting for months now, and we’ve just now discovered she has an abscess in that tooth. Horrible experience.

My daughters, now 16 and 12, have been patients of Dr Ramos for many years, and have only terrific reports. He is patient and kind and answers every question. The office staff are also very helpful, and the waiting room has video games! They really understand children, and provide careful service time and time again.

My daughter loves going to see Dr. Ramos and I trust him. The staff is super nice too.

— Recommended –exclusively– a number of unnecessary (and very expensive) procedures while other alternatives were readily available.
— Interested in running the practice instead of being focused on the patient.
— Inflexible and not a personable office– Poor customer service
With year-​end coming & associated insurance benefits ending with 2011, our 9 year old girl had some immediate dental need. We were referred to Dr. Ramos and had a horrible experience.
To keep this short I’ll say that it was clear that Ramos and his staff were not at all focused on accommodating a new patient. They were completely in-​flexible and my wife left their in tears not knowing what we were going to do both financially and for our daughters immediate dental needs.
We ended back at a trusted dentist that worked us in to their totally booked schedule. When we showed the trusted dentist what Dr. Ramos said was required he did not agree at all with what Ramos was requiring to be done– and we ended up feeling taken care of and used as much insurance benefit that was available.
In the end the Ramos staff treated my wife poorly when she asked about flexibility (like asking if our daughter could be worked in before the new year and asking about a payment plan in consideration of all the expensive work Ramos said she needed). She left in tears based on the horrible verbal and non-​verbal communication she got from the Ramos staff.
A flat screen TV and kid-​flavored tooth polish does not warrant a trip to this rip off artist. If you have been to Ramos, or you plan to go I mostly suggest two words for you «Second Opinion». I would not be at all surprised if you’re getting ripped off.