Baskin Robbins

I am giving this 2 Stars because of my history here at this location and I like BR ice cream. That is it. Otherwise, 0 Stars if possible. So I have been coming here since around 1982. This «was» my ice cream shop of choice as I have great memories coming here with my parents as a child. I cannot be more disappointed in the lack of service from this particular establishment. There are so many other choices locally. Please note that they do not have a public restroom and if your child has a bathroom emergency, you will have to go to the nearest gas station. Yep, sorry Sir, no public restrooms! So I had a fit, blew up, got a little out of pocket and we left. We went to Cold Stone and had a great time! All I wanted to do today was take out my Camaro convertible and enjoy a ride and ice cream with my daughter just as my parents did with me as a kid. Well, the staff at BR ruined that experience, but not my evening! Probably the last time I go to this BR. The last 2 times I have been there, the service has been really subpar. It is really sad but at least we have a lot of choices here in Petaluma. Sorry I had to post such a negative review, however, this experience got me so fired up I had to share on Facebook and Unilocal.So mad. Thank you for taking the time to read my Unilocal

Says was open till 10pm so four buddies and I decided to get some scoops and we got there at 9:15pm to find the place pitch dark. Never coming back here again they already lost my faith.

I give this 2 stars because they are the only place in town that I know of to get my favorite flavor of ice cream (pralines and cream).
Other than that, there is absolutely no reason to go here. The staff isn’t very friendly, but most of all, you cannot possibly pay more for what you get for ice cream in Petaluma.
Ordering a scoop here will cost about 3 bucks and give you the smallest scoop of ice cream that you’ve ever seen. Ignoring the comment that this will inevitably get about expecting too large a portion, the serving size here is ridiculously small for the amount paid.
Your better off going to Lala’s or Coldstone where you will receive a good quality product and at least get the amount for which you’ve paid (unless you have to have that Pralines and cream).

This place was so good! I had a scoop of mint chocolate chip and it was heaven in my mouth! I should have ordered 2 scoops! It was amazing! I can always count on Baskin Robbins to have the best mint chocolate chip ice cream ever!

Used to go here all the time but it had been awhile. I can honestly say I won’t be back. It was such a let down. We got 2 hot fudge sundaes and a clown cone. All the ice cream flavors tasted freezer burnt and old. Couldn’t even finish eating it. And for the little amount of ice cream you get its way expensive, not worth it. Will be going to Cold Stone next time I want ice cream.

You will never know if this place is open. Online it says open till 10. But there has been a dozen times we have gone between 8:45pm and 10pm and the place is closed. This place is hard to hate because it’s ice cream and I love the mint chip and my partner loves cookies and cream. But we never can count on it being open. It also has not so great service. Staff can be slow and pretty chatty with each other when there are customers. I only go on occasion now. I found it my reliable and cheaper to buy a gallon of ice cream and eat it at home.

Baskin Robbins has a birthday treat of one scoop valued at $ 3.19 plus tax but they don’t have a working scanner so when I brought in my son, I had to pay for his birthday treat. This was very disappointing because that was the whole reason we went to Baskin Robbins, to get the free treat which will expire in a few days. Therefore if you have any coupons for Baskin Robbins in Petaluma, be sure to print them or you won’t be able to use them. Ever since they sold to this current manager the service has been horrid! The old manager was super nice to the locals, this manager lives in Marin and is only worried about the bottom line. The kids he hires are not about customer service and pretty much don’t give a s*it. I hope the manager sees this and speaks with the owner.

AWFUL!!! Go to Coldstone!!!
I ordered an ice cream cake from here today and it was a horrible experience. I have zero faith that they will get it right. None of the people who worked there wanted to do the order, didn’t know what to ask, or could answer any of my questions or requests. The girl who finally took my order kept asking me what kind if «bread» I wanted… I think she meant cake? Snarky young teenage boy behind the counter watching the whole exchange and not offering to help his coworker.
This kind of awful management comes from the top. The owner of this franchise doesn’t care enough to train their employees. It’s amazing to me that ordering something as fun as a birthday cake could be this unpleasant! Don’t go here!!! Go to Coldstone! That’s my next stop– since I know they aren’t going to get the $ 40 «bread» I ordered right at this Baskin and Robbins.

Worst customer service EVER! After I called and ordered an ice cream cake for my daughters birthday a week in a half in advance, I showed up to pick up the cake and was told they didn’t have it. The young guy behind the counter said that the cake decorator went to the store and would be back soon. So after waiting for 20 minutes she showed up, on her cellphone, completely ignored me and the other guy working, and immediately walked out the back door to smoke a cigarette. After waiting for her for another 5 minutes I asked the kid to go get her from out back becAuse I had people showing up to my house for my daughters party. She finally came in and couldn’t find my order either and said she never saw it, they asked who I spoke with, I told them it was a young man and I told them which day. She said «well Tyler worked that day and he said he didn’t take your order, and he wouldn’t lie, so you must have called the Rohnert park store». I said «no, I didn’t call the RP store, I called the Petaluma store» she then proceeded to call other Baskin Robbin stores to see if I had called them even though I told her I didn’t. And of course they all told her they didn’t have an order for me because I didn’t order from any other store. She then proceed to tell me there was nothing she could do for me and walked away. This whole time I was given attitude by this girl, basically called a liar by her, was never apologized to or anything. I understand things happen and things get lost occasionally, if they would have just said «I’m not sure what happened, but I’m sorry» or «is there something else I can make you» or SOMETHING! But I got nothing but attitude, and ended up spending even more that what I was planning on, on cakes that were pre made. I had to by multiple of the small cakes because I had ordered a sheet cake from them. Because of the horrible customer service, especially by their cake decorator, I will never go to this baskin robbins again.

Pricey– and my milkshake was too watery. yuck.

This place still rocks. Mallory is great always organized and eager to help the other staff. They now have COKE floats, I am in heaven. Grateful to work near this place. New owner is very nice too, keeps things clean.

Service has gone downhill. I called today to see if they still had their 2 for 1 Wednesday special. The girl told me «yeah sure». I drove down with my kids and she refused to honor the special, saying it was over. She then proceeded to serve me the smallest scoop of ice cream I have ever seen. It was like a «taster», but cost me $ 4.50 for the sundae! To top it off, she had a bitter look on her face the whole, as though she wanted to be anywhere but there. The floor was sticky, tables were dirty. I will NEVER go back. Cold Stone has great customer service, and will now be our «go to» spot.

The ice cream tastes like it has freezer burn, or has been melted and refrozen. The store is rather grimy, as well. Won’t be back.

Friendly kids and young people behind the counter, and even funny sometimes. Come in here every so often to treat myself, friends, or family. It’s pretty clean except for when people let there kids wipe ice cream all over the tables. come on people don’t let them do that. A little on the expensive side but it’s good stuff

$ 3.09 for 1 small scoop of ice cream. It was a bit pricey for me.
My wife and I went for a quick scoop. We were the only ones in there and waited for about 3 minutes while the kid behind the desk finished his text message.
Too pricey and I don’t have time to wait around at a place that has minimal customer service

In the mood to sugar up the kiddies after a not so delightful experience at Wendy’s down the road. And what better way to bring delight to a kid’s face? Ice cream!
The gals behind the counter offer friendly faces and extreme patience, which probably goes hand in hand in a place that gets so much kiddie foot traffic and a lot of undecidedness I guess. Thank goodness for the in-​store water fountain they have for the sticky hands afterwards and that need for water after the sugary intake. I’m always happy to see my old favorites like the ‘Cherries Jubilee’. I opted for the ‘Coconut Pineapple’ sherbert, which was delish. You never can resist a Baskin Robbins now could you?

Baskin Robbins has been around for years and they know how to do ice crème. If you are eating there do expect sticky tables.

It’s a Baskin Robbin’s-they’re all pretty much the same, but this one looks like it hasn’t been cleaned since it opened. I’ll take my sundae without sticky, dirty floors.

Don’t overlook these guys just because they aren’t some sort of fancy Italian gelato shop. They have some great flavours and they are still the only place to pick up an ice cream cake, which is one of my favorite things.
I recently got to taste them at Taste of Petaluma and was pleasantly surprised at how many choices they have other than just straight up ice cream. They are constantly coming up with new ideas for desert.
try them out; you will not be disappointed.

My first job.
I became lactose intolerant here. I think when you eat so much ice cream and your body has had enough it just cuts you off from dairy for good. BEWARE, limit your dairy consumption!
I dealt with a lot of idiots here.
I ate a lot of gummy bears.
Gold Medal Ribbon with malt milkshakes are the best.
I hated making banana splits. And milkshakes were kind of a bitch…
i hate people who want to try every flavor… so annoying!