Auto Zone

Okay so I was in a small bind yesterday and needed a cabin filter and a normal air filter for my 2012 Camry. I called Autozone in Petaluma and received wonderful service from them on December 31^st. The gentlemen had the cabin filter and was kind enough to put it in for me and said the other filter was ordered and that they would help me with that when it arrived that day or on New Years Day. (I should also say that my cabin filter was in my glove box and took less than 2 minutes to do, noneofthe less I appreciate the nice gentlemen doing it for me and thats why I am giving two stars for him). Next day still haven’t received a call so i decided to call around 10:30, a guy picked up the phone and i told him i was waiting for my part and he put me on hold and said no one looked at the orders and the put it out on the floor (i already paid for this yesterday, why is it out on the floor???). I said okay, fine I will be in to pick it up and then I had let him know that the gentlemen yesterday said someone would install it for me and he said yeah i guess but come after 12 when we have more people here to do it. I said okay. My husband and I get to Autozone after 12 and he goes in with the receipt and takes notice nobody has name tags on, one employee even was just wearing a hoodie. The man that my husband spoke to hands him the part and my husband said okay thanks and wanted to know who was going to put it in for us. Both guys there with no name tags, said «we don’t really do that». My husband walks out ANGRY!!! Okay i get it this is an Autopart store, not a repair shop but why tell me that I should wait until after 12 to pick the part up??? And why tell me that they would be happy to do it the day before??? Serious communication problems with todays crew. Yesterday everyone was VERY friendly and went above and beyond to help today definitely not at all. To the employee in the hoodie, if you don’t like your job, don’t work there! Get a name tag and read about customer service because you are a punk and need a serious attitude adjustment. I hope management will see this and respond. I am so angry about this service that I might make a call to corporate. I have my receipt from the 31^st and would like to get the man that rang me up complimented.

Awesome service in here. These people are great! They always give me the best car advice. Also they have great prices and a lot of tools you can borrow for free! Highly recommend

Shout-​out to Sal for his assistance today. He was incredibly helpful and pleasant.

People… why would you ever buy parts from ANY retailer who marks up the price over 300% or higher on most items in their store and for that high retail price that you have to drive to you get really terrible customer service from uneducated employees who really don’t care about your problems. We live in the age of the Internet… hint Amazon & eBay.
You can get your parts you need at a third of the price and half the time
Free shipping. Stop getting ripped off.

Thank you very much for the great service replacing my windshield wiper blades. Fast service, friendly people and great product recommendations. So long ORileys!

I want to take a moment to thank Andrew P. and Marie for going so far above and beyond for me tonight.
I was leaving the shopping center across the street, when my gear shift wouldn’t move out of park. The button had locked completely. I called AutoZone at 8:58 (2 minutes before closing), and Andrew P. picked up. Not only did he stay on the phone for 10 minutes after closing to help me temporarily get my car out of park, he also had me bring my car across the street to him and Marie. They both spent the better part of an hour going through each of my fuses to see if they could locate the problem.
Unfortunately, it wasn’t a fuse, and I will have to take it to the shop (which Andrew also was able to recommend), but I am absolutely FLOORED by the level of customer service that happened tonight. These two did everything they could to help me, far after the store had closed.
Seriously… THANK YOU Andrew and Marie. From the bottom of my heart.
I really hope these two are considered for some sort of merit in the near future. If anyone deserves a raise, it’s them!!!

Not impressed.
One associate was too busy chatting to say hello even with direct eye contact.
No military discount. Though I make it a habit to ask (every little bit saved helps), I didn’t think I should due to the fact I was clearly in uniform. Was over it and said F it.
I’ll stick to my home store in Rohnert Park.

Omar is the man! Great customer service. Provided me with the right parts I needed for the job, and saved me some money by buying exactly what I needed.

My friend’s car had a problem that we had to fix. The customer service was awesome. The manager Sal printed out the how to from the internet and found our part fast. Fixed the problem in five minutes flat. Thanks. Great job team Autozone.

OMG, Ulises, rules, this young man not only sold me rear brake light bulbs for my car he even put them on for me. His great manager allowed him to help a gal out. He also recommended how I can fix my funky broken visor. He’s a gem. I went pretty early, they open at 7:30am and I was fortunate to have Ulises work with me. He is a driver and just started working there and his background is in auto detailing. Awesome!

Alternator went out on the car, so I check the website and it says I can pick it up in the store, its in stock there. I tear it apart and take the old one down for the core and they tell me its going to take 2 days to order it. So much for accurate website inventory. Now I am stuck with no car for 2 days and have to figure out a way to go to work.
For those that dont know cars, you can drive a LONG way without the alternator, as long as your battery will last for and you can even charge it a bit at night to extend it. If you are not using your headlights, ac etc. its not a problem. I had already made 6 trips across town and it could have taken me to work and back no issues for the next few days.

Anti American, and very unfriendly. Wouldn’t let us park in their big empty parking lot so we could watch the Veteran’s Day Parade. Threatened to have our car towed. Well, you can keep your empty lot because I won’t be there.

The store is clean and well organized and the staff is always helpful. I prefer this place over Kragen’s /​Oriley’s down the street.

I recently did an oil change and saw that AutoZone will recycle your used motor oil (the city of Petaluma and other vendors will do it too). They took my oil (but handed back my containers) but not my used oil filters. When I asked what to do with the filters, the staff suggested that I basically throw them in the trash. BOOO! Wrong answer! Used oil filters still have a lot of oil inside of them and need to be properly processed! I ended up putting the filters in a plastic bag next to my recycling bin on trash day.
Otherwise, the store was clean and nice enough but I won’t support a business as environmentally un-​friendly as this one.