AT&T

I just had the BEST experience at ATT Peru, IL, and so I felt compelled to leave a review right away. I cannot say enough how awesome my customer service rep, Colin, was, and I hope that by leaving a good review it will get back to him and/​or his manager (s), because he was seriously the best.
First, he promptly greeted me upon my arrival to the store with a smile and very nice pleasantries. As he was looking up my account information, he noticed I wasn’t on the «Next» plan. Normally at this juncture the rep tries to sway me into changing my plan; it’s their job, I get it, but that doesn’t mean I don’t dread listening to their speal before politely refusing. Not Colin, though! He smiled and said «You must have unlimited data!» Which I do, hence the reason I won’t change my plan. It was just so nice to have a rep get it and even share a smile with me over it.
And then he totally turned my day around for me. I had dropped my phone into water this morning. On top of that, I checked my AppleCare and found out it had expired. And to make matters worse, when I checked my att account online, I knew I wasn’t up for upgrade. So I was fearing that I was going to have to buy a new phone mostly outright with little discount. And that’s when Colin said, «Don’t worry, Courtney — you had purchased insurance in this line!» He has no idea how close he came to be hugged tightly right then and there. It’s Christmas time, so I really didn’t have the extra funds to spend on a new phone. But a replacement phone, that I could swing!
So Colin took care of everything for me and was so pleasant to interact with — he really changed my mood just by being so kind and helpful.
So I will absolutely return to att for my future cellular needs! Thanks for being awesome at what you do, Colin!

After numerous visits to this branch I have decided they do not deserve a rating above zero. They have repeatedly messed up my phones both business and personal. They have messed up our voicemail, texting, passwords and contacts.