Stephano’s Ristorante

My family and I have eaten here a handful of times and the food is delicious… the service is another story. Seven of us went for dinner on a random Wednesday at 7:30 and it was an HOUR before the waiter took our orders. We were completely ignored and when the waiter caught our eye he told us to wait while he went to another table… It took forever for our food to come out and my cousin’s dinner was missing!!! She sat for 10 minutes without her food while we all ate bc we were famished. She should have gotten her meal for free… it was horrible service and such a disappointment

Just keep driving. Don’t stop‼ I made the mistake of stopping. Veal was chewy and raw. Had to ask for bread 5 times.

This is our local place to go. We always eat on the restaurant side and love our visit every time. Can’t beat the food here. No rush /​relaxing atmosphere.

I would like to start by stating my parents come here frequently but this was my first time here. Okay– awful. There are apparently 2 sides; 1 more casual and the other formal. We ate in the casual section. In a nutshell: the waitress who took our orders awkwardly repeated them in her «ear» (perhaps that’s how they place orders to the kitchen but just weird) that’s obviously not the reason for one star but had to mention awkwardness.
Placed order: app, soup, meal (we were hungry). My dinner and salad come out first, then the waiting began for my parents’ meals and apps and soups. About 20 minutes AFTER my meal came (which I hadn’t eaten bc I’m waiting for my family), EVERYTHING comes out at the SAME time! Okay, these were all hot items. How do you expect us to eat apps, soup and entrees (all warm) at the same time?!? Addressed waitress about the timing or lack there of… Her reason to how we can eat everything at once was «be Italian». Wow — sarcastic and rude! My dad refused to eat the soup and sent back because there was simply no way to digest everything at the same time.
Enter owner… Who literally walked up to our table and said «what’s wrong with the soup» ughhhh hi? And you are ?? And your manners were left where? (Only know it was the owner bc my parents USED to eat there frequently). My dad explained, owner looked at us like we had ten heads and walked away– YES, WALKED always without finishing the conversation, literally turned and left!
My mom’s meal was the only thing that didn’t come out with the whole «buffet». Enter owner again… «Are you ready for your cavatelli ??» AGAIN, still waiting for who the hell you are ! And ooo wait, an apology ??? Ha — wishful thinking.
We ate… The waitress barely followed up with us after that and the owner … Nothing from him! Got the check, the soup was off the bill (rightfully so) but nothing else for all the inconvenience.
Won’t be going back. I’m sure it would have all been fine if they learned the order of meals (ie: app, soup, entrée) and learned how to apologize.
Yeah, never again. Good luck!

My family catered food from here for my surprise party this past weekend and it was great! Penne with Vodka sauce was delicious! Thanks Stephanos