Taco Bell

If i could give less than 1 star i would. Worst taco bell experience ever! I never go to this location and I won’t again. I used the mobile app to order almost $ 30 in food. I received a confirmation email and my card was charged like normal. (Note: I use the app weekly) So I get to the store and select drive through as my pick up option, I get to the order box and they say they can’t find my order. I waited about 10 min and they still couldn’t find my order so I told them I would come inside. I ended up having to re-​order the entire order which meant I had to call everyone who was on the order and get their orders from them (which everything was custom, that’s why we used the app) anyway after about 20 min I finally get our food and I’m missing a single crunchy taco. So I let them know that I still need a crunchy taco and they proceed to take all of my food back out of the bag and count all of it. After a couple min they tell me that I have everything and I’m not missing anything. I counted the items with them multiple times and they still tried telling me I had everything. Finally they realize they’re wrong and them give me the wrong taco, even though I was standing there saying «no, not that kind, just a regular crunchy taco». They completely ignored me. After that I just took the food and left not wanting to bother with them anymore. So I get home and give everyone their food but because the staff stood there and argued with me that I wasn’t missing a taco all of the other tacos were soggy and gross. They didn’t get eaten. I usually would not complain because I know how hard service jobs can be but the staff was inconsiderate and just looked at me like they I was in the wrong the whole time. Rude, inconsiderate, incompetent staff. I will never return to this location and I will tell my friends and family to avoid it.

Two stars for this location, ultimately because of the poor customer service. The food was good as usual, but the cashier Sheri C. was abruptly rude straight from get go. My brother and I came through the drive through this Easter Sunday. «What can I get you» is how we were greeted, no hi, hello, or friendly context. We asked for two regular double decker tacos with no tomatoes. Her tone was really rude, and instead of just saying OK, she became argumentative about tomatoes only coming on supreme and not regular so no tomatoes come with that. We were going to order drinks but she just ended the order by giving us the total and saying pulling to the front. When we got to the window, she asked if we wanted sauce and we asked for fire, but she gave us mild. When I handed her my card to pay she turned away and came back asking for my ID and said «there’s been a lot of fraud and you don’t want that to happen to you do you??» in a smart tone. She practically dropped the food in my lap instead of handing it to me… and then just walked away. Overall, it was just a weird and awkward experience. As much as I love taco bell, it is not worth coming back to this location to be treated like dirt or an inconvenience in fear that Sheri C is working.

We go to a lot of fast food places, but this one is awesome! The customer service is always spot on. They smile at you, talk with you, joke with you, and overall have a positive attitude. We’ve been there MANY times and not once have they even slightly messed up our order at all.
Compared to other Taco Bells in the area, this one has the best service and best tasting food!

Always gets my order right and is always fast about ans verg good customer service thanks guys

Been coming here since i was 7 and im about to be 29. Theyve hardly ever messed up my order– I cant even think of once actually. Melanie is best in the drive thru, shes always really friendly and sweet. must not be an az native! =) Ive seen her like triple check my bag before– so shes really thurough. I usually dont go in to eat– havent in years since it was the go to munchie place when i was a teen. So I cant really comment on inside… but the drive thru has never been an issue — that and the food is consistent and good!

On Nov 2, 2013 hubby and I went thru the drive thru about 9pm. Had to repeat my order twice. The order taker was snippy and rude. Got to the window received our order pulled away 1 foot hubby said wrong order. The person behind me had not pulled forward. I was able to back up and I said to the open window we received the wrong order and the lady said loudly, snippy and rude ya I know here’s you order and I won’t charge ya the difference. OMG I would have paid the difference for nicer service that’s for sure. Her name began with an M and she had dark hair and major attitude… she definitely need to go thru customer service training.

this location has friendly people who are willing to help and go the extra mile to be friendly

I went to this taco bell one day to get the D-Back’s special, but they refused to change the crunchy tacos in to soft tacos. All last year they did this so what makes this year any different?

I go to this Taco Bell when I am wanting something not to filling and inexpensive. I also go to this Taco Bell because of the people that work there. Several times they have suggested I order a special item that gave me more for less money. How many times do you get someone that is looking our for how much you spend today. I have eaten at different Taco Bells for years but this is the only place I have ever gotten the great customer service they offer.