Took my comforter in here to get cleaned. I asked if they did in house repairs because we had a tear in the comforter, they said they had to send it out so I told them never mind. They called me when the comforter was finished to let me know that they had just sent it out to the tailors. I let them know that we told them that we did not want it sent out, they said we are so sorry for the mistake and went and picked it up from the tailors for us. They let us know that if she did already repair it that they would pay for the repairs and the cleaning. When I picked up the comforter it was not repaired but was cleaned they paid for the cleaning anyway. Great customer service excellent management I would recommend them to anyone they go above and beyond what they need to do and that’s what a good business should do. Thank you starcrest cleaning we will definitely be back !