Larry H Miller Dodge Peoria

Best car buying experience ever!!! Joel, Will and Scott were amazing!!! When you are ready to get a new or pre owned car do not go anywhere else!!!

Horrible horrible horrible do not buy a car from these clowns !!! I recently went in to take a look at some cars and came across a 2015 charger after 3 hours of negotiations we finally came to an agreement on the monthly payments… A couple days pass and the car starts reeking of cigarette smoke, the next day I get a call from there financial department saying me and my wife had to go in to finalize the deal? So me and my wife go in and the guy shows me and my wife the new contract that they had to add gap insurance in order for the bank to finalize the contact the payment only went up around 10 dollars so that was fine with me but I did not want to sign the contract until they remove the cigarette smell from the car that was not there when I first test drove the car, so then the guy tells me they will try and remove smell but I have to sign contract first, I told him I was not going to sign anything until I was assured that the smell would be gone, I explained my concerns with the car because of my 4 year old son and that I did not want him to be smelling that, then the guy tells me that wether I sign the new contract or not that the car was mine and that the original contract we signed was already would be accepted so that basically it was my problem now!!! I will talk to my lawyer this week and see if there’s anything we can do to void the contract because this was basically a lemon car

I originally went into Larry H. Miller Dodge on Feb 10^th 2016 and spoke with a salesman by the name of Aj, I went in with my wife and looked at a couple of vehicles I may have been interested in we were treated very nicely by Aj and we told him that unfortunately we weren’t ready to make any commitments at this time because we had to go pick up our children from daycare, he said it was fine and gave us his card should we want to come back in, we said thank you and politely left. Two days had passed I had been getting phone calls from Aj asking if I’d like to come back in and look at some vehicles, I thought about it and because of how well I was treated by AJ I decided to go take a look at what options were available. I went back in on Friday Feb 12, 2016 and was greeted by Aj who was excited to show me some vehicles, we went over a couple of the different vehicles and power options. I ended up deciding on a 2014 Dodge challenger and we discussed some numbers which I repeatedly said that I could not afford and after waiting there for hours not initially even thinking of purchasing a car was told that we couldn’t work a deal around what numbers I wanted but that they would definitely find me a better interest rate and a lower monthly payment that I could live with, I told them ok and they said go ahead and take the car and enjoy it don’t worry we’ll get you a good deal, so I left thinking everything was ok. On Feb 16^th 2016, I get a call from Luis in the finance department calling me saying we couldnt work out a deal and they now want me to add my wife on the contract to see if they could get me a better deal I say I don’t know and they repeatedly reassure me that its just to see if they can get me a better deal and that they wont proceed with anything until she signs, I again am fooled I call them back after speaking to my wife and inform them that she doesn’t want to be a part of this and Luis’ attitude changes to insulting me and saying well we will see what we can do because someone who makes what you make usually cant afford a car like this yet when I originally went in they had no problem telling me we would find a deal and to take the vehicle, so I say ok i hope we can make this work and I specifically asked Luis so whats the worst case scenario and he specifically told me that worst case scenario I would return the car and I would be returned my 1000 $ deposit. So I get another phone call from Luis later that day on Feb 16^th 2016 telling me he has found me a better deal based on just me being on the loan and I asked what it was and he stated that he couldn’t discuss it with me over the phone and to come in I said ok. I went in Feb 19, 2016 and was greeted again by AJ who went to find Luis in finance to go over the new terms and everyone was so helpful and kind then I went in to talk to Luis and I discussed with him before looking at the new contract that I had issues with the total price of the car and what I wanted my payments to be at again, he rudely stated that there was nothing he could do that he would no longer negotiate and then proceeded to ask me to sign a form saying I agreed to going into a new contract and moving forward, I didn’t agree to the new contract and knew that it was out of my price range and that it would not be a good decision for me to move forward so I signed on the paperwork saying that I’d be returning the car he immediately told me I signed in the wrong spot and I said no I didn’t I cannot afford this and I will be returning the car. Luis immediately got up rudely not saying one word left and came back 20 mins later stating that this random person was a sales manager and I said ok, the sales manager of which I didn’t get his name asked me what was wrong I told him honestly that I could not afford these payments and that the new contract wouldn’t work for me so I would need to return the vehicle unless we could make this work for both of us, he then rudely answered taking your payment down 87 $ isnt helping you and I said no it isn’t I can’t afford this, he then asked are we going to be looking at another car (it being 8:50pm now) I said no and he then very rudely stated ok well then your 1000 $ is ours and I said why is that then he said you are not holding up to your end of the deal, I stated we had no deal you guys told me to take the vehicle and to not worry we would get this figured out and I said to Luis in front of the sales manager remember that you specifically told me worst case scenario I would return the vehicle and my 1000 $ deposit would be returned, Luis then stated sorry I do what I’m told and I said so I’m being penalized for not signing into a contract I cannot afford and they said again that I wasn’t holding up to my end of the bargain and that in order to get my 10 004 deposit back I would have needed to return the car in a timely manner and I stated that they had told me to take ownership of the car and to enjoy it and not to worry now they are treating

Salesman Ray was great to work with! Finance Luis was honest from the get! We came in today looking for a used truck and walked out with a brand new 2016 Dodge Ram 1500 with a Hemi! Awesome experience and definitely will be referring my friends!

Nobody enjoys going to the dealership for service. However, my experience with Josh W. Has been nothing but great. He has treated me with kindness, respect, and understanding. Rare traits in today’s automotive world. Time and time again he has gone way beyond expectations. He has been a pleasure to work with and has set such a high bar that I’ll only trust my vehicle and my time with him. I respect and trust his opinion and have no problem in following his advice. Because it’s trust. Larry h miller is lucky and honered to have such a great employee.

These guys are the best. They helped me get out of a lemon I had bought just a few days before and got me into a reliable Kia Sorento. They have my business for a lifetime!!!

I bought my 2013 Dodge Dart brand new in Jan 2014 since. I was ecstatic that I just purchased my very first brand new vehicle. My experience has been disappointing from the start. I’ve taken my car in 3 – 4 times for problems with the touch screen dash malfunctioning. They kept doing «status updates» but never bothered to look into ordering a new unit. White smoke has been blowing out my air vents and threw the hood with a smell of burning rubber while the car idles. When I took the car in they claimed nothing was wrong and they did a «software update» on the AC (like its a damn iPhone). I’ve since then taken my car to the Bill Luke service dept. who are ordering and installing a new dash and usb unit. And informed me that there is a oil leak somewhere which is causing the smoke, LARRY MILLER HAS BEEN THE ONLY SERVICE CENTER TO PERFORM OIL CHANGES ON MY CAR! I believe they took advantage because I’m a woman so they think I know nothing about cars. I also believe they didn’t want to foot the bill since the car is still under warranty. I will be calling the Dodge 800# the new service man gave me to file my complaints with them, and also filling complaints with the customer affairs dept, and the attorney general.

Lucky they even got one star. Very pushy and sarcastic finance team. They ignore what you say. You say lease and they try and sell you a car. My biggest problem with this dodge location was I never signed any paperwork. And they told me they would not run my credit until we made a decision which we never did. Their numbers were outrageous. Anyways once the attitude and sarcasm from the finance manager made me walk out. two days later I got a hard hit on my credit report from these guys. And the next dealer I tried I actually leased from and never I received a hard hit. Really makes me wonder how the finance team is managed. And yes this review is for Peoria Bell road Larry H. Miller dodge off the 101. And I have the hard hit on my credit report to prove it.

Worst dealership ever, had a recall/​buyback letter stating they would buy back my truck at fair market price, gave me a low ball figure, what a scam! They also offer a Walmart card for just coming in, said they ran out of them when I asked about it. Just a very deceiving way of doing business, this dealership needs to reevaluate the way the do business, won’t buy another car from them & I have been a long time customer, shame on them!

Recently went here, they told me i was pre approved and all the bs. They act very aggressive and pushy and if you dont work out for them they kick you out the door very rude, never going back.

Highly recommend this dealer! We had horrible service at AutoNation so we decided to tow our truck here. Diagnosed the problem the same day and didn’t charge a diagnostic fee. Will be our dealer for our trucks (purchase and service) from now on. Advisor Michael Salvo was great.

My purchase experience at Larry Miller Dodge RAM in Peoria, AZ was the best possible truck buying experience I could imagine. I’m very detail oriented l so I researched every option on the 1500 RAM EcoDiesel as well as every RAM dealer in Arizona and surrounding states. I was prepared to travel for the best deal but I can happily report that Larry Miller Dodge RAM in Peoria gave me the best deal of ANYWHERE in the country.
My experience with Larry Miller RAM began through email communication with Internet Sales Manager Jason Doherty. From the very first email until the handshake to finalize my purchase, Jason epitomized efficient, competent professionalism. He is knowledgeable, friendly, courteous, and always prompt with a response. Jason exhibited none of the characteristics so often associated with «car salesmen» and was in fact an absolute joy with whom to deal. I am extremely grateful to Jason Doherty and now consider him a friend.
In an effort to avoid the typical experience, I chose to conduct the vast majority of my negotiation via email. I’d ask a specific set of questions in the hope of cutting through all the «noise» of a standard deal. Most salespeople at other dealerships would often ignore my questions and instead provide answers that were more beneficial to their bottom line or that would direct me to inventory they had rather than what I actually sought. On the other hand, Jason answered every question directly. Additionally, because he is an astute listener, Jason also added information that he thought might assist me in my decision-​making process. He is the consummate professional.
Kenneth Baker assisted in the signing of the deal. It was a pleasure to work with Kenneth as he answered any final questions I had about the truck or it’s components. He made sure I felt confident in all of the systems and vehicle operational specifics before I drove off the lot. He took me on the final walk-​around of the vehicle; it was an extremely nice touch to have the truck displayed in a pristine bay just off the showroom floor and made driving off the showroom floor a reality! Kenneth was also an easy-​going salesman and he made me feel like I was the only customer at the dealership– which is no small feat as Larry Miller Dodge RAM is a busy dealership!
When I finalized the deal, Larry Miller Dodge RAM General Manager Jon Anderson visited with me on the sales floor to congratulate me and shake my hand. He even sat down with me for 15 minutes to chat while personally thanking me for my business. Jon was pleasant, amiable and genuinely seemed to treat my business as valuable to the dealership, his associates, and him personally.
The unique touch I experienced inspires me to think first of Larry Miller Dodge RAM upon my next truck purchase. It also inspires me to send anyone I know in the market for a vehicle to Jason, Kenneth, and Jon. I know my friends will be taken care of by my new friends at Larry Miller Dodge Ram in Peoria.

I purchased a 2015 Dodge Durango R/​T, awd almost fully loaded on 7÷28÷15. Up until my purchase, my sales person, Ken Baker made sure I had an awesome experience. After my purchase is when Larry Miller Dodge/​Ram Peoria has shown it’s true colors. I had to pick up my new truck the day after purchase because they had to get it from the other side of Phoenix. I had no issues with that.
After bringing the car home the next evening, I started to notice a few issues with the truck & e-​mailed Ken to let him know. He said no problem bring the truck down & they’d take care of the two issues — the dealership didn’t put door edge guards on as part of their «desert protection package» & I noticed issues with fitment of body panels.
I brought the car in on 8÷4÷15 and asked for Ken. Ken came out, looked at the truck & said «yep, no door edge guards, let me get that taken care». I went into the waiting area. Ken approached me a few minutes later & let me know they weren’t going to be adding the door edge guards because his manager said «they lost $ 1,000-$ 1,500 on my deal & I only paid half price for the desert protection package». I was dumbfounded. I asked him to get his manager out there immediately. His manager came out and told me that they would be taking care of me after all. Crisis averted with the door edge guards.
My second issue is warped body panels. I brought this to the dealerships attention immediately. I was told to «make an appointment with the bodyshop». I had to pry to find out where the bodyshop was and come to find out they don’t make appointments, it’s «first come, first serve». Interesting concept.
My third issue is that when I took delivery of the vehicle, my salesman was off, so one of his peers went through the electronics on the truck. The truck has SirusXM radio and I was told I have a free 12 month trial period. I find out this morning it’s only 2 months.
So what we’re dealing with is everyone’s typical view of a car dealership. They want your business & will go to the ends of the earth for it, but once they’ve got it, you’re screwed. They couldn’t care less after the sale because it’s already been made. I’m super disappointed because the process up until the purchase was pleasant. Shame on me for thinking it would be different…

Still horrible customer service as I cannot even get the general manager on the phone after 3 attempts. Lol. Avoid this dealership and especially this service department.

I originally gave a 4 star review after the sale and I should have waited before I submitted. I had to take my car to service as I purchased an extended warranty. I called yesterday and scheduled the appointment for today. I was at the service department at 7:30am and even though I had the warranty paperwork, it still took an hour to «order» my part and then they told me it would be a couple of hours to replace the part. I sat in the waiting room for the 2 hours and still my car wasn’t close to being done. Mind you my warranty was verified yesterday and they were aware of the part I needed. I demanded a loaner car because I needed to go to work. When I took the loaner back I asked to speak to the Service Manager (Travis). Travis was completely rude, didn’t care about my dilemma this morning or the fact that his Service Advisers dragged their feet. Travis said his guys did what they were supposed to and had no control over how the process works and didn’t even get the warranty information over to the warranty company until after 1:30pm. Why did it take that long when the finance person pulled up my information in 2 minutes on the phone? I guess no one here is on the same page. If you are looking for rude techs, managers and sales people, LHM Dodge is the place for you.
AVOID buying a car here, taking your car to service here and buying anything from this dealer.
Thanks for nothing guys.

Absolutely worst place we have tried to buy a car from and we last bought from Cactus Jacks! That alone should tell you how horrible our experience was.
First, we showed up just to look and see what was in our budget ($ 14,000 or less) since it was the first dealership we stopped at. As we pulled up, we were finishing a cigarette in our car since it was nearly 90 degrees outside. A sales woman approached our car and started waving for us to hurry and get out to talk to her. I told her we would be out in a minute and she insisted we come out, like the 2 minute difference was going to change something. Anyways we told her our situation, that we had around a $ 14,000 budget and just wanted to see what they had in that range. She told us to follow her inside while she went and grabbed the «car mastery» with all the prices. We get inside and the first thing she did was bring over a customer service manager to try and get us to apply for financing before looking at the cars. We refused and told him we didn’t want our credit being hit at every dealership, but he promised it was a soft hit and wouldn’t affect our credit. At this point, we stood up, thanked them and walked away. They hurried after us and told us to get on their golf carts so they could show us the cars and apologized for trying to make us apply first. We ended up going with her to look at some cars. Of course, everything we even pointed at as «not bad» or «nice looking car» she sped over and tried to talk us into it. Didn’t matter the price tag, she was convinced that «that was our car for sure!» Finally she showed us a couple cars in our budget. We liked a couple of them and decided to test drive them both. The first was excellent, but a bit above our price range, which we could possibly raise if they gave us a good deal. She said that the car came with $ 4,000 in rebates and it would put it in our budget. The second car, was a 2012 and lower than our budget. We loved the car, besides a few repairs that they promised to fix. We decided that we would try and get financing for that second car in our budget. Then started the negotiations. We told her what our down payment was, what we desired to pay monthly and what we wanted fixed and then she went and tried to get the banks to approve the loan. Of course, she came back with a ridiculous offer, so we scoffed and threatened to walk away. She went back a second, then third time and finally met us in the middle. We were all sorts of happy with the deal. Until we started the paperwork with the finance manager. He went so fast (sign here, here, there, here) without even letting us go through much of it. On the final page, he told us it was like 3 feet long due to «lawyers being involved» and that it basically covered everything we signed for already. Before I signed, my spouse noticed a small printed $ 30,000 number near the middle of the form. When asking what that was, he said that is the cost of the car plus interest over the course of the loan. So our $ 13,000 car more than doubled to $ 30,000 from a MASSIVE interest rate that they neglected to tell us about. Obviously, we should have asked, but we were both fairly new at the car buying game and we were up against professionals who are masters in deceiving their clients. At this point, we asked if we could have a moment to discuss this between ourselves. The finance manager didn’t say a word, he just spun in his swivel chair and starting typing on his computer. So we whispered to each other about if it was worth it or not. During our discussion, the finance manager turned back around and told us «you’re going to pay the same amount anywhere you go» and «you have to start somewhere». We decided to sign, with the whole minute he gave us to discuss it «privately.» After we signed it, he told us that the car was ours until the bank approved or denied the deal. What?! The bank hasn’t approved our loan yet? Nope and he even told us that this deal was terrible because we had some dings on our credit from years and years prior that we had been working on cleaning up. But he said not to worry too much because they could be very persuasive. Furious of this, we left with «our» new car. As soon as we got home, I started googling reviews on this company. Come to find out, they had used a common legal scam on us called «spot delivery» where they approve low income deals, let them take the car and then the bank comes back and demands more money for the deal to be approved. The Arizona Attorney General even sent out a warning last year about the scam. At this point, we knew we had been duped.
We instantly decided to take the car back first thing in the morning. Let’s just say, they put every obstacle up to prevent us from stopping the deal. They even lied and said they don’t do business on Saturday, with the showroom full of buyers. Long story short, STAY AWAY FROM THIS SCAM OF A BUSINESS!!!

THIS PLACE IS DIRTY!!!
I went here for the first time because of a recall notice I got. Wanted to get some warranty work done. Service writer was a complete liar. Said work was done and charged me but the work was NEVER done. NOTHING was done but charged me saying it was done. Go somewhere else so you also dont get ripped off.

Plain and simple and to the point. AVOID.
I have purchased several vehicles from Larry Miller and despite good sales experiences, everything else has been downhill.
I am so done with these guys I cannot even muster the energy to tell you how utterly frustrating and horrendous the experience has been.
Future vehicles will be purchased anywhere except for a dealership with a sign up that says Larry Miller.

I have had nothing but issues with Peoria dodge, from the beginning. I will NOT recommend this company to anyone I know. I’ll start at the beginning. I was dealing with a woman names Lindsey Porter, she set upan appointment to test drive two vehicles. When I got there she was not there and no one could say if she would be in. So I went on the test drives with a different salesman. He was very pushy, and wanted to run the credit and try to get the sale even though I told him I was coming back in 5 days with the down payment. So he kept pushing it and said he wanted to see if we could even get the car we test drove. He came back and said we couldn’t get a car with them (even though Lindsey had said we were pre approved) and then told us «you might as well just go someplace else because you won’t get anything here». So I was devastated and asked to speak with the finance guy who had come out to talk to us. Instead of sending him out, they sent a customer service manager out and when I told him what the salesman had said about going someplace else an asked him if that was how they usually talked and treated customers, he just shrugged. I’m not exaggerating, he literally shrugged and didn’t answer. When I left I was bawling my eye out. I had never been treated so horribly in me life! Even the times I’ve been complete ignored didn’t leave me feeling as horrible as those people did. So my husband called Lindsey and told her what happened. She got a deal through and I was able to pick up my brand new car two days later. Now that should have been were it ended but it’s not.
We were looking through the car and there were some things that weren’t there, like the uconnect radio was not what Lindsey had told us, the Sirius xm radio that was supposed to be there wasn’t. So we sent a text to Lindsey and she told us to come back in and they would install it. We came in and that’s when the stonewalling started. Lindsey came out and said «I f%@ked up» and proceeded to tell us that it wasn’t supposed to have the Sirius xm in it, even though it comes standard (everything we have read about the radio that the sticker says we should have says the Sirius xm is standard as is a year worth of service, free). Then she told us «I only made 75 dollars on this deal, I’m going to have to cover the new radio out of pocket and I won’t be able to feed my kids.» Now my husband told the manager what she said and she called later to apologize but that’s not the point. The service manager said he would order the radio and get it installed by the next week.
The time to get it installed came and went with no call. So we called again, and no one would return our phone calls. Then, finally, we got a call and they told us another story of how they were sending someone out to install the radio. Finally they did install the Sirius xm radio. Problem is, there is no year worth of service. We have a trial for 3 months, but we were quoted a year of service, have papers that say we get a year. So again we called. And we are still waiting for a call back.
I’ve never had such a problem with a company. I paid for a year of oil changes, and now I wish I hadn’t, because then I would t have to deal with the unprofessional people. They are rude, unprofessional, condescending, and liars. The only person who was nice was the gentleman who had me sign all the papers (the loan officer?). I had given a good rating before the issues with the radio happened, when I was just happy they got me my car after leaving bawling my eyes out. But I will never shop again with Larry Miller, anything.

After filing bankruptcy we thought we wouldn’t get to replace our vehicle for years without extra high interest and payments. Although our credit ruined we needed a truck with four doors for our family and had little money down. Cesar worked very hard for us keeping an eye out for incoming trades that fit our needs and price range. He found us a bank to give us a loan for 4.5% interest also. Cesar was very respectful of our circumstances and never made us feel like a dead sale or wasting his time. We now have a 4 door truck a low payment good interest for after a bankruptcy and starting to rebuild our lives. Thank you to Cesar for your hard work and genuine caring attitude.