KFC

This KFC/​Taco Bell is the worst. Unfortunately, because it’s right around the corner from my house it has typically been my Taco Bell of choice. However, after today I will gladly drive to another location and spend my money there. This location is consistently slow. Expect a 15+ minute wait in the drive-​thru no matter the time or day. I waited 18 minutes today with only two cars ahead of me. Then when I got home, half my food was missing (shock shock) and the food I did get was badly burned.
They also close earlier than the posted hours, pretty much whenever they feel like it seems. So don’t try to go there if it’s within an hour of closing time. I’ve had them close early two or three times in the past, so it seems to be a regular thing.
The franchise owner seems to be a real winner. As other reviewers have mentioned, they slap you with a «service charge» for paying with a card. And last year the air conditioning inside the restaurant was broken for a month (employees told us the franchise owner didn’t want to pay to fix it). Sorry, but in Phoenix in the middle of summer, you need air conditioning! The staff themselves are fine. They’re not friendly, but they’re not rude. They seem pretty apathetic in general and will give you a generic «sorry for your wait». I don’t really blame them since they work for an awful franchise and I’m pretty sure they probably get complained at a million times a day about all the above mentioned problems that are probably out of their control.
In the future I’ll take the 20 minutes I would spend in line here and drive to another location. This place is ridiculous.

The best KFC I’ve ever been to! The service was quick and the employees are very friendly and helpful. The restaurant is clean and the food was great! They also have incentives for visiting them. I was very pleased with my experience today. I will definitely be returning soon!

Went in for dinner with the grandchild $ 41.21 later took forever to get our food it was incorrect it was cold and when you question the fact they’re like oh we didn’t ring it up oh we forgot didn’t fix it instead charged us for more. The remodel is beautiful maybe they need to Remodel the staff. KFC chicken gets a bad rap but most of the time it tastes good let’s just say it’s not worth ever going back let alone to that location horrible service. I still think or do a refund because the chicken was like rubber and the order being incorrect but good luck seeing that unless we contact the bank and tell family paid for food and services that was extremely incorrect

The worst ever, just when I forget about the last time there and get hungry for KFC I go and within 30 sec I’m reminded how terrible they are, from being so slow and messing up your order and just plain rude

I’m not sure whether or not they changed their policy, but the first (and only) time I ordered food at this location, the cashier warned me that they would be slapping a service fee onto my bill because I was paying with a debit card. What year is this again?
If this were some small mom and pop outfit, I wouldn’t be surprised, but I’ve never seen a national chain pull this stunt. In fact, I’m not even sure if they’re allowed to — until I realized it’s most likely the result of a very stingy franchisee who’s attempting to maximize his or her profit. Of course, what they don’t realize is that by doing this, all it does is anger patrons to the point where you ultimately end up losing more business than you bring in. Especially when you can just drive down the road and give your debit card to another location without them so much as batting an eye.
I haven’t been back and will never be back.
Based on the god-​awful reviews, it looks like I’m not missing out on much.

Came here with a friend and went through the drive thru at 9:10 pm. When we asked for separate orders, the lady told us that it was too late and that we would have to combine the order due to the fact that they closed at 10. Not only did this not make sense AT ALL, but they acted like they were going to close 40 minutes early. It was completely un professional, and to be honest, I was afraid to eat my food because of how sour their attitudes were. Probably will not be back to this location. Oh, and her name was Heather.

If I could give no stars, I would. I have been a long time fan of KFC chicken. Tonight I showed up around 7, knowing from experience that I would have to wait awhile for my 16 piece bucket of all dark Original. I ordered at the drive through window, and was told it would be a 20 minute wait for enough dark to fill the order. The girl that took my order asked me if I «just didn’t want to have to pay the extra for the white chicken» lol! Seriously? Anyway, I pulled around front and waited 30 minutes and still no chicken. I went in and waited several minutes for someone to acknowledge my presence. The girl that originally took my order would not make eye contact with me. The manager comes up and tells me that there had been a problem with the fryer, and it was going to be another 10 minutes, did I want a refund or to wait the 10 minutes. I told her that if it was just going to be 10 minutes, I would wait — if the fryer was working and it would be ready. So after waiting 45 minutes for my chicken, it was finally ready. The guy that brought it to my car was nice and apologetic, and said they gave me a cake for the wait. When I got home, I found that the order was half white and half dark. Much worse than that was the fact that the dark chicken was raw! Bloody and pink. The final straw, however, was when I called the manager, only to be treated rudely. She wanted to argue with everything I complained about — that I couldn’t have ordered all dark, that it cooked for the correct amount of minutes, yada-​yada. Needless to say, I won’t be back. Raw chicken pictures will be attached if I can figure out how to do that.

Worst. Service. Ever. 45 minutes in the drive thru only to get the order which was incorrect and Luke warm

Ordered 2 of the new loaded chicken bowls. Got the regular chicken bowls with out corn. Ordered 4 chicken littles no mayo. They didn’t put mayo on them but they forgot the pickles. I guess that’s what you get when you have kids working and don’t care about customer service. Great job management.

Terrible service, messy lobby, chickens obviously been cooked a long time ago but still being served. Avoid like the plague!

Lydia is great at her job, she welcomes you talks to you like a friend and wants to make you happy, she was fast and friendly a thing that is gone from almost every fast food place. Lydia even asked if we needed anything else, got some honey and hot sauce for us too. She has a great smile and personality.
Bathrooms were clean and enough space to eat your meal in the dinning room.
Yummy ckn and mash potatoes too!

This KFC is hands down the worst. They never have enough chicken cooked to fill an order without a substantial (25 – 45 minute) wait which I think is total bull. If you sell chicken you should make enough to fill say… a bucket of chicken. The drivethrough is a joke — it takes forever and you are probably going to drive off with only half your order. Case in point — last month I ordered a 16 piece bucket ‘o’ chicken for a party. I get home and find that my 16 piece bucket is in fact a 12 piece bucket, the pieces were teensy and there was a random bonus piece of yellow plastic included. So I check my receipt and call the manager to request his assistance on the matter. He tells me that chicken shrinks in the winter which is why my pieces are so small. Now I am no scientist and maybe this is true but it sounds pretty damn stupid to me. He offers me to give me the missing 4 pieces of chicken if I drive back there (keep in mind both Thunderbird and 75^th ave are torn up with construction and this is rush hour on a Friday). I told him fine and that I would rather get a refund then the 4 pieces at this point because I was disgusted with his attitude. He states «Ok but you will have to return MY chicken». Seriously? Like I am trying to get one over on KFC after they shortchanged me on my $ 30 bucket of chicken? OK guy. You can keep your measly chicken — I will go to Fry’s.

I can honestly say that I’ve been instrumental in assisting this particular restaurant in disposing of a few hundred delicious chickens and I’ve done so without a single regret! As Sarah R mentioned, they are consistent. As far as being slow? I haven’t noticed this restaurant being slow at all except when they’re packed. But that’s to be expected. They may want to refine their queuing algorithm…
I may be biased but I just LOVE KFC. In fact it’s listed as my last meal in my profile. This may be one of the very few 5 star ratings I ever give. My hat’s off to you Colonel… Even though you’re not with us physically, you’ll always be remembered in our hearts and our stomachs!

Terribly slow, always. At least they are consistent!