Fletcher Heights Storage Solutions

We rented a unit for our mother for the past year and a half at this location since it had great reviews. We didn’t need the unit any longer and requested to cancel. When my 60 year old mother (who suffers from severe fibromyalgia) went in to get the lock off, she asked the office clerk Dana Shelton if she could drive her car through the gates to get her lock. This very rude clerk then told my mother she had to walk. My mother responded by telling her it was pretty far for her to walk, due to her condition. Dana didn’t care and said she couldn’t help her.
As a business owner myself, I pride myself with great customer service to all clients. Even with the clients that cancel service with us, I treat with respect. I wish this place maintained their service level as they do while they are getting our money monthly, even after we stop being a customer.
Will definitely never recommend this storage place EVER. I will also make sure social media knows how horrible their customer service is, beginning with the BBB.