Custom Cleaners

I have been using this cleaners for a year now and never had a bad experience. In fact whenever I need an item rushed they are happy to accommodate when possible. Never have I had any clothing ruined or not completed in a timely matter. My wife and I have both had alterations done at this location and they have always turned out great. We have never had anything silk cleaned there and this is the only complaint I can see in the other negative posts. As far as trust in this cleaners I have it. As far as taking something made of silk there maybe not.

HORRIBLE, HORRIBLE, AND HORRIBLE. I was using this dry cleaner primarily due to proximity to my home and the fact that they accepted credit cards for payment, despite warnings from neighbors. I figured all dry cleaners are the same. They damaged and lost a few dress shirts and most recently damaged one of my suits. Apparently, they use a lower end dry cleaning machine that is very bad for wool suits. Not only does it shrink clothes as part of the cleaning process, it also causes stains on suits as it did on my suit and instead of taking care of the problem their machine caused, they blamed it on some padding issue and will not reimburse me for a damaged suit. I will never go there again!!! Unfortunately, this rating service forces you to give them a star.

We had a terrible, terrible service experience here. We pass this dry cleaner on the way home and thought it would be really convenient, so we brought a few items of clothing in for a test run. One item belonged to my wife, a white silk blouse with black lace trim. When I went to pick up the dry cleaning, I was given back a blouse that was tan with a dark brown trim — they had literally burned (heat or chemical) the entire garment crap brown.
I spent 20 minutes trying to explain to the owner that the blouse was ruined, but she maintained that it looked exactly like it SHOULD look. (Yes, I literally wasted 20 minutes arguing that brown =/​= white.) Eventually I was told to come back to pick up a check that would cover 50% of the cost of the blouse, which was expensive enough to fight over.
So, I come back a week later to pick up the check, and the owner now tells me that (a) she doesn’t have the check, and (b) she decided that she won’t issue a check unless she sees the original receipt. The blouse was a little under a year old, worn only a few times, but we certainly didn’t have the receipt anymore. When I explained this to the owner, she proceeded to lecture me about how she keeps the receipt for every piece of clothing she owns in a shoebox, she knows exactly how much she paid for every article of clothing she owns, and that there was something wrong with me for not having this information immediately accessible.
To cut a long story short, it took two more visits and the threat of a small claim lawsuit to get a $ 150 check that won’t come anywhere near the cost of replacing the garment. AVOID THIS PLACE LIKE THE PLAGUE.