Urgent Care & Walk-In Center of Silver Lakes

My main frustration is that the sign when you come in says one thing, and when you get the bill it’s 10 times that. After calling and asking, it’s because they charge anyone with insurance much more. More a fault of the insurance industry, but I highly recommend just saying you don’t have insurance when you come in.
Other frustration: my daughter had a slight temperature, but we were on vacation so I didn’t want to risk her getting sick. They didn’t ask us and just did a $ 200 influenza test on her (though there were no signs of flu) and then ended up prescribing an antibiotic though no test was done for strep. I probably over-​reacted and didn’t even need to take her in (but with kids better safe than sorry) and when didn’t find anything they figured they would just prescribe that.
For the record — 2 hours of waiting in the waiting room and 5 minutes with the doctor cost us almost $ 800.

Always great service! I would not come here for anything serious or unusual but for flu symptoms it’s perfect.

Tried this Urgent Care for the first time when I couldn’t get into my Dr. office until the next day. I arrived at 8:45am, was the 2^nd person to check in and was in the exam room within 10mins. The front desk receptionists were cordial, the nurse was quite friendly and asked all the right questions… the PA on duty, G. Rivera-​Guzman, was exceptional! There is more of a «clinic» feel when you’re here, not as nice looking as my Dr. office, but if you need to be seen for something minor and can’t get into see your Dr. the same day I would recommend. Within an hour of walking in, I was out and at the pharmacy picking up my much needed RX.

Customer service sucks here. Rude and slow

Bad experience with customer service. I came in for a drug/​urine test for school, had my paperwork with me, asked for a ten panel drug screen and was charged $ 60. They told me results will be in within 2 days. I came in Thursday and I called on Tuesday for results. I was told that they will pull it out from computer but very busy at the time and will call me back within 30 minutes. Never received a call so I called later in the afternoon and still no results. Finally I called weds in the afternoon and was told results are ready to be picked up. I picked up results Thursday and the front desk did not know where it was. They had to call the person working the day before and ask her where the results were. A little unorganized but it happens. Then I come to find out that once i got results that they had ordered a 5 panel which i had no use for. I was told that I have to come in and pay another $ 80 for a new test. I was told on the phone that maybe I didn’t ask for the ten panel. I knew exactly what I needed for school because I read it to them that morning. I asked them «do you guys do a 10 panel drug urine testing?» I didn’t go in there and just asked to do a urine test?! Common sense. Aren’t there a lot of different urine test?. Definitely will not recommend. Go somewhere else if you need something done.