Comcast Service Center

I was on the phone for over an hour and a half, spoke to seven different agents which none of them were able to help me with canceling my phone service. There is no customer service at Comcast. it’s ridiculous the time you waste just going around and around trying to figure out what department can do what. Ultimately I requested that someone call me back so I can go on with my day still no callback to date.

This is the WORST company in the WORLD!!! Brian Roberts should donate ALL is blood money he made from the WORST service EVER!!! I never hated something more than this company. By the way… 1 hour 37 mins and still trying to just get Internet hooked up. UHHHHHHHHH!!!

Good bye Comcast Hello UVerse… so done with the services and the 100s of calls… if it’s not cable issues is Internet or phone problems… had us waiting all day Memorial day and no one showed up… not surprised…

HORRIBLE! (My only options were 1 star or more.) Our Internet has been going in and out. We would have to connect often everyday. We don’t call every minute it’s stop, plus my sister who works from home was away for a few days, so mom didn’t say anything but she knew it was off. I called & nothing resolved, no WiFi & no credits. Worst customer service. They charge a whole month in advance that constantly causes problems & Internet slows down. That type of service is not worth it. Can’t wait to switch to Uverse. Your prices way too high you need to cut it.

This review is for Comcast in general, not this specific store location. In my entire life, I have not dealt with worse customer service than I’ve experienced with Comcast over the last month since I signed up for service.
Getting my service activated was a nightmare, required multiple phone calls, and finally an on site appointment by a technician. Without informing me, they charged me for sending the technician. Every time I called, my call got bounced around by 5+ people. Obviously they don’t understand how to route the calls properly the first time. Every single person you speak to will answer like you’re the first person you’re speaking to. Everyone asks for your name, full address, and other info to verify your account… and then asks you why you’re calling, instead of getting this from the other customer service rep who transferred you to them. Instead they’d rather have customers repeat this over and over. How this can be considered acceptable by management is absolutely unbelievable. But it must be, because it happens without fail every time I call. Online chat — same deal.
But the best part is getting a popup message that I’ve consumed my 300GB data limit, when at NO POINT during the activation of my service was there any mention of a data limit. I would have sprung for an unlimited plan, but of course now I’m pissed because I was intentionally deceived into selecting a package based on the false premise that it was in fact unlimited. Now they’re telling me it’s $ 30/​month extra for unlimited. Oh, and somehow I’ve used that up in 2 weeks. And don’t expect to be able to track your data consumption on their website though to see if their metering is accurate! I was told via chat «that feature is not yet available.»
I’m researching other ISPs in this area. This is hands down the worst ISP I have used in my entire life.

They are expensive and now they cap your data

I am NOT happy with Comcast they changed my phone number disconnected my second line without my permission and refused to give me credit I’m being charged for a modem that is mine and no one will do anything about it I would give comes cast 0 star

If I could review Comcast corporate company as a whole I would give a one star. They are such a mess, service always goes in a circle but none the less I am reviewing the local customer service center.
I was having a lot of wifi issues, after multiple calls being directed to various departments someone told me I could upgrade my modem to a new model. Wish I knew that sooner, but fine send me the model. If Comcast Corp puts in the order there is no guarantee on model so I had to come in to make the request.
I went in on a weekend which wasn’t a great idea since it was packed! The sign in process isn’t very clear, a guy had an old school paper & pen. For a technology based company that was sad. Not even a digital we are serving # whatever. No clue how many are in front of you and if you miss the guy you sit and wait for nothing.
The wait went by quickly. I explained my situation got my box. Not any conversation, not much verification in & out. Not sure if that is good or bad.
I opened the box to make sure it was the model I needed and the girl felt insulted. Nothing against her I was told by Comcast to double check and I don’t want to go home to find it the wrong one.
Get there early, be prepared on your needs and you should be fine.

Huge monopoly with absurd expensive and faulty service. Beware of eco bill they will stop sending the email bills and charging your credit card.

What i am rating as a FiveStar is this location. I ordered Comcast X1 for my moms house and yes they gave me a good price COMPARED to what we had before, and then Comcast sent me the boxes and had me make all my connections, so for Comcast itself i would give a one star for that part of the company. One of my boxes was not working properly so i brought it in for replacement, and the employees at this location were very nice, very helpful, the swapped my defective box, and also noticed on my account that the Modem/​Router they sent me and i installed was not the proper one for the services i had, and asked me to please bring it in when i had a chance so they could swap it out for me. The two times i have been to this location for these issues, i dealt with different employees, and both were great, both were very helpful, and solved my issues promptly. Thank you.

It is truly amazing that in this day and age a company of this size cannot get their customer service in line. I have scheduled three service appointments for installation and they have all been canceled within 15 minutes of time slot. Customer service has been of no assistance. Please stand up and continue to tell the truth about this company which does not deserve to have this customer base.

I don’t know what’s worse, dealing with Comcast by phone or in person, but yet again I had bad customer service.
Comcast REALLY needs to figure out how they can learn to communicate and handle their customer’s needs– definitely re-​training, for starters, for several employees. I know me arriving 6 minutes before closing doesn’t make it any better for you but I don’t think I deserve to be treated unfairly when I greet you with a «good evening» and all I get first from your words is «empty the stuff from the box». And, as I leave, I think that’s where the better experience was where I was at least told «have a good night», but don’t know if I could take it as a «good» salutation since I was technically leaving– but I accepted as it being ok.
All in all, much, MUCH improvement is definitely needed for Comcast.

Let me start by saying that Comcast does offer a decent service from a technical standpoint, but their customer service, operations, and billing departments are ridiculous and unorganized. I gave them another shot when I moved to Fort Lauderdale a few months ago because their service was the only one offered in my complex.
First of all I transfered my service from my old house to my new apartment and rather than just transfer my account, they instead removed all my equipment from their system and callcelled my account. What this meant was that I could not get my HD channels and regular service up and running for over a week after my transfer was scheduled. During this time I believe I had to spend upwards of 3 hours reading the numbers on my boxes to them and explaining the scenario to their representatives every time I called, because EVERY time you call you get some new person who seems to be missing a few chromosomes. In addition to THEIR MISTAKE, they billed me an additional month ahead on my service because of THEIR MISTAKE on the transfer.
My internet quality was inconsistent and I constantly had problems with dropout and with On Demand service, even though I was paying more than $ 160 a month! Finally I gave up and returned my equipment to THIS LOCATION no more than a month after getting the service. Of course the woman who took my payment and scanned my equipment back into their system never closed my account as promised. Two months later I am still getting billed for a service I don’t have and I have to spend 30 minutes on the phone explaining why I am not paying $ 400 for service I don’t even have, and waiting on a representative to straighten this whole ordeal out. All this after I already went to their office and spent an hour in line to physically return my equipment and close my account. Let me reiterate, in addition to the hour in line I spent at this office over two month ago, I know just HAD TO SPEND ANOTHER 30 MINUTES OF MY LIFE DEALING WITH A COMPANY WHO I LEFT OVER TWO MONTHS AGO. Comcast is the absolute worst company I have ever dealt with and this is not the first time I have had to deal with their organizational nightmare. Maybe instead of advertising the hell out of their product, they should invest in customer service and operational standards. Thank you for turning me into another enraged consumer!

Just wanted to stop in to pickup a splitter so I could move my cable modem myself. Walked in at 6:30 took a ticket, waited about 2 minutes, then a friendly rep Mike gave me the splitter and 2 pieces of coax and I was out the door in under 4 mintues. Way to go Comcast! I know you get grief most of the time (Including me) so I wanted to let you know you did great this time!

Worst customer service possible. I been trying to contact a representative for days no answer. My internet looses service constantly even though I have their 75 mbps. I honestly hate this company its beyond a headache. You can never get anyone one on the line. Ever!!! If I could give it a negative star I would.

They suck & if you cancel a service to save money they increase the price on the other services. They can’t give you a paper document to stay anything that happen at the service department. They are a scam!!!

An update: nearly a week after switching to Comcast and it gets worse and worse. My internet is spotty at best which is SCARY since they actually put me on their «higher» and «faster» internet speed of 75mpbs or whatever it is. It looses connection, literally, at LEAST 10 times a day. It runs the speed of a dying snail. God forbid if I am in a rush or anything I would have better luck doing whatever I need to do on my cell phone in my car. It is absolutely terrible. Like horrible. As in, if I had absolutely any other possible option, even if it were more expensive I would be doing it now. In the last 4 years I can count MAYBE twice when my internet went out with ATT U-​verse. The speed was great, the customer service was great… it was so much better. I am currently on the «please notify me ASAP when U-​verse is available at my address because Comcast is making me want to throw my computer in the lake» list. Please PLEASE get service here soon ATT, I don’t know how much longer I can survive this.

Comcast service is horrible. This is the worst company you could get involved with. They deserve a zero in customer service. They can’t even provide phone service on their 1 800 line as they disconnect 50% of the calls I have made in the last 48 hours.