Bed Bath & Beyond

Place smells great. I was here with my girlfriend getting a present for her friend. It was nothing great the staff was all busy helping other customer but they did give us a bag to put everything we were going to buy in. My favorite part is the sink in the middle of the store where you get to try different soaps (they smell so good and leave your hands feeling great). There was some water leaking from the ceiling so there was a closed off area.

I really like this Bed Bath & Beyond. There is ample parking outside, and the store is kept clean and neat. All the staff here are very friendly and helpful. They will walk around the store with you and help you find what you need and offer advice on products, if possible. Today, I actually stopped in so that I could get a credit for the price difference of a product I bought a few days before Black Friday that was on sale for the weekend. I had called BB&B customer service and she did not apply my 20% coupon properly. However, the associate at the customer service desk was able to correct it and refund me the difference to my credit card within one minute. I’ll definitely be back, especially as long as I keep getting 20% off coupons :)

I have nothing but good things to say about Bed Bath & Beyond. Great staff, friendly, great service and they are always there to help. I have bought, returned and exchanged things and I have never had a problem. Thank you Bed Bath & Beyond. keep up your great work! Maggie.

Have everything you need for your home and things seen on tv. sometimes it’s hard looking for help the store is big not enough floor staff.

Perfect time to come here is during the day. Less people unless you love crowds then come on the weekend. Great place to shop for your home needs. Such variety and the best thing is their return policy. You keep the receipt and if something breaks years from now and you bought it at BBB they will replace or give you your $$ back. If you dont have a receipt they will give you a store credit. How awesome is that. Always come with the BBB coupons of 20% off each item. Even if they expire they take them. Dont throw them away. Today I saved 16.00 with the 20% coupons. I used 10 of them. They give you 20% off each item that you have if you have a coupon for each. I love BBB. Shop here too and you will love it as well.

Horrible organization. Not enough cashiers. One Super long line that wrapped around the store. No direction and very frustrated people. I would not recommend. Products not in stock.

Lets start with the parking lot, yes they have their own lot however it is always full give yourself at least 10 minutes to park.
Customer service is okay most of the employees are courteous but are running around on their radio calling for assistance.
Check out is by far the worst experience, it is way to crowded you have a couple checkouts but being so disorganized is the reason for all the delays.
My reason for going back is their convenient location and the coupons I always receive in the mail.

Don’t ever call them on the phone to get any answers. Was left on hold a total of 30 minutes. Called three seperate times, last time got a manager on the phone and he STILL left me on hold for 12 minutes. If you’re too busy in the store to answer questions, I understand that, but at least come back to the phone and let me know!!! Very unprofessional. My time is valuable also.

Excellent, I come to this store often and the items I’m looking for which usually are advertised are always in stock. They send you 20% coupon f you regodter yourdelf and it does make a difference… I feel like a kid in a candy store here. The service is great and throughout your shopping walk you have employees asking you if you need assistance and gladly walk you to the area you are looking for… I usually go during my lunch time and when they had a big line I’ve seen the manager calling more employees to help with the check out to make sure the line moves quick… that is is superior customer service.

If you can find it in Bed Bath and Beyond, buy it here. By far, these people have the best return policy of any store I know. I’m talking about a blender I bought here broke. I lost my receipt and it was more than a year old. They were able to look up my purchase and they exchanged it for a brand new one! No problems or hassles and I wasn’t an exception. They do it for all there products. Save those 20% off coupons and use them. The post card looking ones never expire, even if they have an expiration date printed on them, they will still honor them.

This is my go to BBB spot especially for beauty and personal care products. I’ve recently purchased a hair straightener/​curling wand and blow dryer using their 20% coupon (sign-​up by e-​mail). Keep an eye out for some coupons sent by mail that are 20% off the total purchase or per product.

Wow where do I start first of all this Pembroke Pines Bed BATH&BEYOND doesn’t have what I need and the staff is extremely rude and I hate that I have to give a bad review or one star for this place

Visited the store today, had a great customer service experience delivered by Jess at the return department. I was actually paying for an item just made line at the wrong register however, Jess took me with a smile. my husband had a few questions about the item we purchased she knew all the answers to our questions and was quick in ringing up our item. I will be looking forward to come visit next time.

EXAMPLES OF HOW CUSTOMER SERVICE SHOULD BE DONE!
I wanted to pass on kudos for two great employees. On 29 March my husband and I bought a food processor, kitchen scale and two pet furniture covers. Hubby and I were having a great conversation and did not realize the food processor was scanned twice. When I went to enter the item in our tax data for 2014, I realized the mistake. Since I had no proof that we only bought one, I was convinced I would be out the 119.99. Hubby said I should go back to the store and explain the situation and the worse they could say was no. Alain was the customer service rep at return on Sunday 6 April. When I explained what happened he was very sympathetic, but said he would need to call the manager. Connie came right over and I explained the issue. She looked at the receipt and said since the purchase was just a week old, she could check the cameras. She said it would take a few minutes so told me to have a seat and she would find me. About 20 minutes later she said that the camera was not clear and showed us walking out with one, but she checked the inventory and the store had 1 extra in inventory. She was pleasant and very professional. I got back in the returns line and witnessed Alain take exceptional care of many customers. He was able to juggle returns with and without receipts and customers looking for assistance find a variety of items. If he was not able to explain the location in the store he paged a rep from that section. He maintained a calm demeanor and helped all the customers as quickly as possible. Both of these employees should be recognized for their commitment to customer service.

Thank you to a lovely lady named Natalie for making this shopping experience an A+. She helped me with gift items for a bridal shower and used all my coupons and then wrapped everything so beautiful. It was time consuming for her and hard work and she was so pleasant. Really appreciate when people go above and BEYOND!

The store is well kept and they even accept expired coupons!
The only problem is the smell of their store. It gets to me. :(

Excellent customer service at this location. Nice big store with ample parking.

Went to this store today to return an item given to me as a gift. I had no receipt so I thought they would give me a hard time. Totally the opposite the cashier was very friendly and understanding, gave me a store credit and a smile.
I been to many Bath & Beyond before but this store has the nicest employees. The store is very clean & organize and everything is easy to find.
I wish many other stores would have the excellent customer service they have.
Overall Dumps up for Bed Bath & Beyond in Pembroke Pines!

This store is a bit cramped for space. Other than, it’s just like any other BB&B.

This store is very easy to shop in and drop some serious cash if you are not careful. I do like this store very much as they carry some really cool items for the household. Service at this store is very good, the staff are helpful and very friendly.
Like other locations, the store is clean and well organized. They do have some good deals while other items are priced very high. I find most of their bedding and curtains are at higher prices, more like Macy’s pricing.
We were on a hunt for an electric grill and after shopping at six different stores we finally found one here and they had it in stock. Bonus! It was a good price and we were skeptical as to how good it would work. On July 4^th, we tried it out and it worked great. It was perfect for some good grilling.
The cashier did tell us if we did not like it, to bring it back for a full refund. Cool, but we will be keeping it.
Great store to find items you may not fine elsewhere.