Scratch and Dent USA

fridge stunk, and did not work, after hours of calling and loss of ability to use fridge to preserve basic food, they brought another one. Well second time around, 3 weeks apart. First time they brought wrong replacement. The current replacement, which im forced to use is in horrible condition. would not pay a dime for it, but i paid 950. Countless phone call, Eric, Brenda or Berta and other act like they are restarted and all they can say is that they will call back but never call back. I should of so bought my fridge, which i am planning to keep for a few years form bestbuy or something. total cost difference over few years stretch is insignificant. keeping your food in a normal fridge is. will never deal with them again. don’s say i did not warn you.

HORRIBLE CUSTOMER SERVICES!!! LIES LIES LIES LIES!!! Every appliance we purchased broke down or was delivered not working. They did repair two of the four appliances but when it came to our microwave they blew us off for almost two months and yet it is still not working! And here we still need to buy a stove but it wont be from them! STAY AWAY STAY FAR AWAY!!! It is not worth the savings when nothing works

Saved a ton of money on appliances — but you need to work for it, and not everyone can stomach the risk. Full story: My parents’ home in the NY Metro area had a water break that destroyed the kitchen. In replacing all the cabinets, walls and flooring, we decided to try and redo the entire kitchen, replacing 20-​year old appliances. Of course, this costs much more than what we could afford. I wanted to do it badly for my mom’s memory. So, I set out to find the best deal possible on a complete set of new appliances (fridge, gas range/​oven, microwave, and dishwasher). I was nearly comatose from sticker shock at how expensive decent appliances cost. I used every bargain-​hunting trick I knew, until I googled «scratch and dent appliances.» This is how I found Scratch and Dent USA. The nearest one was in Paterson, NJ, so my dad and I dropped by. It looks intimidating, because it’s just a warehouse/​delivery area with big brick buildings and loading docks. We finally found the door which went downstairs. Inside, there were rows and rows of shiny appliances, especially Samsung fridges. Their pricing is extremely simple and straightforward and CHEAP. We bought the ENTIRE set of appliances there, saving about $ 500 on the all-​silver Samsung microwave and dishwasher, and the Maytag gas range/​oven. But it’s the nice stainless Samsung fridge where we made a killing, saving about 50% off list price, which meant $ 700 – 800 in savings. So, what’s the risk? We had a serious mechanical failure with the fridge, which Scratch and Dent USA did fix. But this made us suspicious of everything. So, we then suspected one of the shelves inside the fridge was missing. And then we thought the tray beneath the water dispenser was missing. Then we wondered whether the dishwasher kick plate below the door was missing, etc. It turns out we were wrong about most everything. One particularly embarrassing situation was when we thought the dishwasher was broken, because the water wasn’t draining and started to stink up the inside. After some fiddling around, I realized the contractor who renovated the kitchen didn’t pop out the drain in the garbage disposal. So, it was not Scratch and Dent’s fault. But the lesson is to do whatever it takes to avoid problems, mostly for your own peace of mind, because part of you is thinking, «it’s too good to be true!» Their delivery guys were pretty good and cheap, by the way. And overall, I really think these guys are honest, but they are dealing with returns, refurbs and B-​stock merchandise. So, there’s a lot of built-​in risk. It’s best to take lots of photos and TEST everything in the showroom. My last caveat is that we’ve had the appliances for only 3 months, so if there are any more issues, I’ll update this review. Final thoughts: I have a feeling there will be many complaints after my review, because of the nature of Scratch and Dent’s business model. But I wonder how many kitchen remodel jobs saved the contractor a lot of money because s/​he used Scratch and Dent appliances and pocketed the difference. A professional like a contractor will know how to test the goods to avoid problems. So, if you shop here, you need to bring your buyer’s A-​Game.