Paradise Bridals & Tuxedos

Got my wedding dress here. Horrible experience. The dress came in around the time it was promised. Unfortunately, it was way too small. I went in for a second, and then a third fitting before the dress would even zip up all the way. More than once I was asked if I had gained any weight since the last fitting which was only a two-​week difference. The seamstress is only there on Thursdays, which is inconvenient for people who need to miss work multiple times for fittings. When I first gave my deposit for the dress my consultant told me that all alterations were included in the fee that was lined out for me on the «contract.» I was in tears less than a week before my wedding when I hand over $ 1,250 in cash to take the dress home when I was told that there in fact was an extra $ 375 fee for alterations. It is not fun for a bride to have to find out last minute that she does not have enough cash to bring her dress home and that the salon does not take any other form of payment. On the day of my wedding the dress was so tight on me that someone had to zip me up with a pair of pliers. Also, several buttons on the back of my dress fell off as did several crystals on my «discounted» $ 200 veil before my ceremony. And to top it all off: the dress was still to long even with a pair of heels on. I felt beautiful in my gown but I wish I had known to purchase it elsewhere. Do not buy anything from Paradise. This is a bait-​and-​switch business.

Horrible experience. I went with the bride for a fitting. After waiting an hour She was given her dress and then no staff was available to help her. Her dress didn’t fit properly. After thirty minutes a seamstress came over. The dress did not fit properly. With her wedding in less than a week the best they could do was tell her to pick the dress and head piece up the day before her wedding and pray it fits. I would never recommend this store to anyone.

If you choose to purchase your dress at Paradise Bridal, bring it elsewhere for the alterations. Interact with the staff as little as possible. Each interaction with the seamstresses, sales people and manager were filled with rudeness, condescension and empty promises. We were promised at 2 fittings that my wedding dress would be ready. 10 days prior to the wedding the dress had the same problems with no major changes from its original state. This was especially frustrating because they had a list of things they planned to fix, with none of them being fully addressed. They refused to adjust their schedule to ensure my dress was completed. Their solution was to let another seamstress at the store «try» to fix it and return 3 days before the wedding for another fitting. There was little understanding of what the consequence of this action could lead to if the dress was not ready. There was no apology or attempted removes for this situation. Additionally, 2 other unsatisfied customers were also present that night; one complaining about her lack of dress alteration and another whose bridesmaid dress had not yet arrived for a wedding at the end of the week. Choose another bridal store.

HORRIBLE EXPERIENCE. If I could give Paradise NO STARS, I would. BRIDES AND BRIDESMAIDS BEWARE. All was well until they received my deposit and I was not a PRIORITY ANYMORE. COMMUNICATION IS TERRIBLE! No one knew where my dress was, no one returned phone calls. I will start at the beginning.
The communication with the staff is inconsistent and no one knew the status of my dress or when it would arrive. I called before the day it arrived, and was informed that the dress was in Canada and that there was no way to determine when the dress would be in. Then, I received a call at 4PM that day stating my dress was in and if I could come for a fitting. I rushed there after work and waited for 45 minutes to be seen by Rosalie (seamstress). Rosalie did basic alterations and did not speak to me about my visions on the dress during the appointment. I came back two weeks later for another fitting and only half the dress was taken in and the beading was falling off the dress during the fitting. I kept being told that the beads would be back on the dress and fastened and «not to worry». I came back for 5 more fittings before my wedding day, and picked up the dress two days before my wedding. During these fittings, beads continued to fall off the dress, Rosalie did not listening to my vision in order to have the dress a certain length, and changed the neckline to where it did not look symmetrical. Rosalie was using terms that I was not familiar with in reference alterations, and it was difficult to understand what she was saying. Rosalie raised her voice stating «I SPEAK ENGLISH» and began pulling at the dress as I was wearing it and was pinning the neckline. Maria, another seamstress) took over at this time and kept insisting that the beading would be secure, and I thought things would improve. She did fix the cups in the dress and the neckline, and insisted that the beading would be secure. At this time, the buttons were not added to the dress as per my contract. Maria put the buttons on the dress so I can see it before I left. It was difficult to see the buttons as the dress was on the hanger since I already had it on for my fitting, and Maria ensured that the buttons were perfect. I trusted her statements and hoped my dress would be what I envisioned. Even during my last fitting, the beading was falling off! I arrived to pick up my dress which as pressed, cleaned, and on the mannequin for me to take home, and was told not to try it on again as it is cleaned and pressed. I expressed concern about the beading again, and the dress was taken in the back and the beading was «looked over» and was told that it was secure. I took the dress home thinking my dress was in perfect condition.
So my wedding day arrives, and my mother goes to zip up the dress and the buttons do not align making the back of the dress seem like it does not zip up all the way. There was also another clip in the middle of the buttons which served no purpose, and cause the buttons to not lay flat. This was evident in all close up detailed photos taken by my photographer that day.
Throughout the day, my bridal attendant was picking up beads and tucking in the threads so they were not noticeable during photos or when I was greeting my guests. This is completely unacceptable and not how I wanted to spend my wedding which should be an enjoyable and memorable day. It was so upsetting to greet my friends and family and have beads fall on the floor, or tell me that there are threads sticking out from my dress, or that my dress was unraveling. On a day where I should feel like a beautiful bride, I felt the complete opposite. My photographer had to stand me in certain positions so the left side of my dress was hidden as there were no beads on the left side of the dress, specifically near the neckline
Even when contacted after the wedding regarding the email, I was told not to come to the store as there might not be someone there to help me. I was told to email photos of the dress, and received an email from another staff person stating she would sepeak to a manager and will get back to me in ONE DAY. No email or call occurred despite my continued emails or communication. When I called, I was told that no manangers were avialble, and someone would call me back. I said I was not confident in that, and reiceed attitude again from the receptionist, who refused to interrupt the store owner or manager.
My bridesmaids order there dresses from Paradise as well, and were charged for unnecessary extra fabric as the sizes were order WAY TO BIG. No communication on when they would arrive. I had several bridesmaids need the dress shipped, and it was crumpled into a box and was extremely wrinkled when it got to my bridesmaids.
Please beware, do not use this store for any of your bridal needs. AFTER YOU GIVE THEM YOUR MONEY– they do not care about you or your special day!
DO NOT USE THIS VENDOR! and good luck if you do!!!

This place is seriously the worst. When I first went dress shopping the consultant was extremely helpful and helped me find a beautiful Maggie Sottero dress and cathedral length veil. However, the second you’re out of the sales stage, the niceness ends and the rudeness begins. Since I ordered it in December I thought it was appropriate to call in June to see if it came in, since my mom was visiting and I wanted her to see me in the dress. When I called them, they put me on hold for about 20 minutes, no joke. Then when the employee came back on the line, she started laughing at me for asking about my dress! She said to call back in July. It did come in, and when we visited with my mom, aunt, and sister in law, I asked to try the dress on on the main room which had a nice mirror. They said absolutely not: that room is for girls with appointments. I said «Oh that’s right, you already have my $ 2,000. So you don’t care anymore.» My sis in law ended up making me go in there anyway because it wasn’t right that they couldn’t see me in a decent mirror. The staff was also rude to my family. Next, my flowered belt that I paid $ 300 for was STILL not in as of Aug 28! My wedding was Sept 20 and since it was out of state, I needed it by Sept 10. Also, whenever I went in for alterations I told them I didn’t want weird cups sewn in and they would not listen. I ended up taking my dress to the awesome seamstress at Rico’s in Center Moriches! Thankfully she helped me. But I paid $ 400 in alterations at paradise that someone else had to fix. My belt came in ONE DAY BEFORE I left to drive out of state so I couldn’t even sew it on. This place is utterly horrible, by far the worst ever. The only thing I loved was the dress. The experience was so stressful and I had anxiety over something that should’ve been one of the best memories.

Myself and all my fellow bridesmaids had a horrible experience with Paradise Bridal. My problem originated when they took my measurements and suggested a size far, far too big for me. I expressed by doubts but they said that bridal sizes are not like normal sizes (enough that apparently a size 4 is a size 12!!) and told me that if I insisted on a smaller size and it didn’t fit that I would have to pay for it, and a new one. Strong arming applied, I said «OK, you’re the expert. Order the size you think will fit me.» My friend who is the same size as me, maybe a 5lb weight difference, was ordered a size 2. We often borrow each others clothes so I was shocked at the difference in sizes suggested! We are both petite and have similar body shapes.
Even after paying an extra $ 50 rush fee, the dress was shipped in late. When I tried it on, it was like a toga. Because they ordered a size so big I had to go back four times for fittings and alterations. The seamstresses tried, but the dress was made for a girl with a much bigger chest than an A cup. At the end, I still looked like a kid playing dress-​up in her mother’s clothes because it just hung off of me. When I picked the dress up the seams were not done and the hook had not been reapplied on the back. My friend’s dress was also similarly incomplete. We both ended up spending more money to have it fixed by other tailors. I spent $ 400 on a dress they screwed up enough that I had to take it some where else.
The dress we chose was simple, A line and should have been flattering on everyone. We looked like a hot, frumpy mess. After all the alterations, the shoulders of my dress were so tight I couldn’t even lift my arms to dance at the reception, yet the whole night the bodice was so loose I worried I might have a wardrobe malfunction.
Thank god the Bride got her dress elsewhere. Every time we were there for a fitting we witnessed someone else having a melt down because of their shoddy work. I would never recommend this place to anyone and am frankly surprised it’s still in business, but I guess lack of competition in the local area is the reason why.

I wouldn’t even give this place a star but i have to in order to write a review. This is the WORST and i mean WORST bridal salon i have been too. Eight girls ordered bridesmaid dresses from this place. When the dresses came not one out of the 8 bridesmaid dresses fit. I understand if 1 – 2 girls can’t fit into their dresses but all 8 of us had an issue. When they took our measurements to see if any of us gained weight they found that alot of us had smaller measurements then what was on paper, which was weird since everyone’s dress was too tight and missing over 4 inches off the dress. For example i am a 27 waist but the dress I received which was supposedly the right size measured to be a 23 inch waist. They assured us they would get our dresses fixed and take it out, we all trusted them and left it in their hands to fix. The first time i went back to pick up my dress, the dress was exactly the same it wasn’t fixed. They apologized and said they would let out the sides and asked if they can cut the back open to make it an open back (this is a 290.00 Larazo dress) i said that is fine if that’s what you need to do to make it fit; they also said they would add material to the side. The seamstress took measurements wrote it on a tag and the manager took pictures and added the measurements to my file. They gave me an appointment for two weeks after and guaranteed that me my dress would be ready. i commuted 2 and a half hours to pick up my dress 2 weeks later on the appointment they gave me (now we are only a 2 weeks away from the wedding). These dresses were ordered in January and didn’t come in until the last week of July… I go to pick up the dress they hand it to me and i ask if i can try it on before i leave, i try it on and the WHOLE DRESS IS RIPPED in PIECES! I ask the manager and seamstress what happened they said oh sorry your dress wasn’t finished, then why would you hand me the dress and tell me it’s finished? why wouldn’t you give me a courtesy call and tell me it wasn’t finished? why did you guarantee me an appointment, give it to me when i arrived and tell me it’s finished. The seamstress then said she didn’t have my measurements to work on it, when i showed her the TAG ON THE DRESS WITH MY MEASUREMENTS she apologized. Then another manager came and said we couldn’t work on it because we didn’t have material, again i caught them in their 2ND LIE since i have proof of us coming in the previous week when they SHOWED ME THE MATERIAL and told us it finally came in and would be done by the day of my pickup. I asked them to fix it and hope this would be my final time back since it is my 4^th time back at this point and i can no longer commute 2 and a half hours each way for A BRIDESMAID DRESS. They said it would be done in 2 days, the bride picked up the dress for me and the dress is absolutely ruined. First they didn’t cut the back the way they showed me they would, the back stops mid way right above the zipper instead of a deep V like they showed me. One side of the back is straight the other side is a dipped in. The seam lines start on my side then go all the way on my butt instead of my side. The material they added they didn’t do evenly so my hips have bunched up material on the side looks like i have an extra hip. The stitching is all out and they stained the back somehow with a black stain. They took out the chest area (which didn’t need to be taken out at all since i’m small on top) and now it is so big on the chest that you can fit your full hand inbetween. THE DRESS IS A MESS, so bad that we are only 6 days away from the wedding when i got back and i had to go to Macy’s to buy a dress off the rack. We went back to speak to the owner and they told us we can’t speak to him, we asked them if we can return the unwearable dress for a full refund they said they can’t do that for us and all they can say is «im so so sorry this happened to you. They make you pay your final payment cash so that shows you how shady they really are, i can’t even dispute the charge. When we were there there were 6 brides all screaming at them about issues with their dresses. They are really unprofessional, a bunch of liars and will just steal your money. I have been in multiple wedding and this has never happened to me before. I am normally a size 6 so it isn’t ever a problem to fit me into a dress. They asked me if i was willing to wear a FUSCHIA sample dress when my dress color is gray. Do not go through the hassle, i am not stuck wearing a dress off the rack and down 290 dollars.

On January 25^th, 2015 I went to Paradise Bridal & Tuxedos, Inc. in Patchogue NY with a bridal party to pick out bridesmaid dresses. The bride picked out $ 260 Bridesmaid «Lazaro» dresses, we all agreed with that price knowing that they are designer we got such a great deal on them. The place told us our dresses would be ready in May… we received our dresses the end of July and to our surprise NONE of our dresses fit, besides our dresses not fitting there was no way that those were Lazaro dresses, it was not the dress we initially tried on. The material was so cheap looking and the lining was all messed up, it looked like they ordered it from a website in China!!! We all went back in a panic only to get scolded by the sales person who said to me «it’s not her fault I gained weight». How unprofessional! I can understand if it was just my dress that didn’t fit but it was 8 girls’ dresses that didn’t fit, making the issue their problem, not ours. The manager apologized and told me they would fix my dress by letting it out and that would fix the problem so I believed her. They called me to tell me my dress was ready so I went from Staten Island AGAIN to Patchogue only to find out my dress still wont even zip, they didn’t even touch it! So again I was very patient with them and told them maybe if they made the back of the dress a corset it would work. So again for my 4^th time there I went and they made the back a corset but it looked horrible! They were a horror to deal with and I see we aren’t the only people to complain about them they have horrible reviews and should not be in business! The end result is we all had to purchase new bridesmaid dresses a week before the wedding and our $ 260 went down the drain.
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My experience at Paradise Bridal was both positive and negative, but unfortunately it was mostly negative.
Positive: I had a wonderful experience trying on dresses with Patty. She was friendly, accommodating, and listened to what I wanted while also making some suggestions. The dress I ended up purchasing was one she recommended I try on and I was very happy with my choice.
Negative: The dress came in later than Paradise said it would and then ended up not fitting. I cannot fault Paradise for this — the dress was simply made to different measurements than what Patty submitted — but this meant the dress needed to be sent back and re-​ordered. The dress did not arrive until less than 1 month before my wedding. Given the problems we had with getting the dress in the correct size, I chose to have alterations done with Paradise. Here is where I must really fault the salon for their practices. I think they simply overbook themselves in every regard and set unrealistic deadlines for their alterations team. At the second fitting the alterations woman had not had time to get through all of the work on the dress. At the third fitting, I was told I wrote down the incorrect date and time and they were not able to see us. We rescheduled and the dress was better, but still needed more work. Please remember that we are now perhaps 1.5 weeks from the wedding. 2 days before the wedding I was supposed to try the dress on and take it with me… it still was not done and needed more work. There were still strings hanging, one button was missing from the bustle, and the top still needed to be taken in more. The dress could not be picked up until 2PM the day before the wedding when our rehearsal dinner was at 5PM.
Every single experience I had with Paradise Bridal after ordering the dress was stressful and they made a lot of mistakes.
I cannot recommend this bridal salon to friends and family because I do not trust they are capable of providing a truly positive, professional experience to a bride.

If I could I would give this place zero stars. My sister was getting married and she found this bridesmaids dress she loved and this was the only place that had it. It took a while for us to get helped, but they looked a little busy so thats understandable. We found the dress and we wanted to know if it came in jr bridesmaids size it did! We asked if it would be cheaper and she said yes so that maid it even better for the younger girl. However, when we went back to pick up our dresses the younger bridesmaid dress was not in and they said she had to pay full price… they also said that they never give the dress cheaper even for a jr bridesmaid and that we made it up… we didnt so they told us the jr bridesmaid dress would be ready next week we went back and they said they didn’t have it still. They should of at least called and said it wasnt ready when they said it would be rather than us driving out there again. Since they were completely unprofessional me and the other women in the bridal party will never be going back again.

Update! My dress is STILL NOT IN. The wedding is May thirtieth and is apparently in China. I’m so fed up at this point and of course they’re not helping at all. I now have to find another dress, which makes dress number 3 in this nightmare of a process. For the love of god don’t EVER use Paradise Bridal.

Here is my horror story 24 days before my wedding:
I ordered my dress in the first week of April and was told it would be delivered the first week of August… It came in 25 days before my wedding… AND I do not know if it was a «knock off» because they forgot to order or just got whatever was in a warehouse and slapped on a size 12 tag for a size 8 or 10. That wasn’t the biggest problem. The main reason I spent double my budget was for these yellow hue silver crystals on the gown (justin alexander 8609) that looked like a gold tone in pictures. Since my ring and jewelry are gold I ordered it. The «New» gown had bright tacky silver and very cheap looking pearls of a different size and I started to cry it was not what I was expecting. They told me I could buy the sample (with blood, makeup, and some holes) for the same price.
I go home and sit down and then start hysterically crying because I didn’t want a used dress. The next day I go back to talk to them and say that I want my money back or a really good price on the used gown. They told me NO and that the beading was only a «minor detail» … ya that minor detail was the reason I paid 800 more than my budget. They were so rude and treated me so horribly and really didn’t care about that detail that I lost it and told them I was calling my credit card company (who is on my side by the way). Also, while I was waiting to talk to someone I heard several more horror stories from brides who were there 7 times for alterations that were not done right, another bride got her gown 10 days before her wedding, and so on.
A day later now that I have the money back on my card thanks to Chase, they call me and say they will give me 10% off OR free alterations and move the beading to the new dress. HELL no after feeling that horrible and hearing all the bad stories while I was waiting there. They must have heard from the credit card company. Good luck if you go there. Now Im dress-​less… Oh I found out my dress was $ 500 more than several other places too!

I continue to believe this is the worst bridal place I’ve ever encountered (and I’ve to quite a few). I just felt compelled to warn people that Paradise is trying to flag every single negative review on Wedding Wire. Six months after I posted my Wedding Wire review, I get an email saying I have to submit proof I worked with the vendor or Paradise will have my review taken down (to help their pathetic image).
Please, look elsewhere for your wedding apparel!

This place was terrible and made my bridal experience so disappointing. I am spending a lot of money to settle on a dress that isn’t what I really wanted or ordered for my wedding day.
There was an error with the length of the dress ordered. Despite my file indicating I am an exact sample length and the store confirming with the manufacturer on this before even placing the order, I received a dress that was too long and would need a great deal of alterations. They blamed the manufacturer on the mistake. Paradise tried to remedy this by telling me it «wasn’t their fault» and that I would have to pay over $ 200 to hem the scalloped lace and add crinoline to shorten the dress. It certainly isn’t my fault. As a business, shouldn’t they check to make sure the correct dresses are ordered and arrive as they should? It seems like simple order inventory to me. Finally after telling them I would go elsewhere to get the work done and not give them more business, the manager (Donna) said the store would eat the alterations costs for the length.
When I came back for my second fitting, the dress shape had been dramatically changed as a result of the necessary addition of crinoline to the bottom. I went from absolutely loving the light, airy, and organic feel of my lace dress, to feeling like I was wearing this giant puffy bell at the bottom. Even though the dress is still beautiful, no bride wants to feel uncomfortable. I feel I am settling on the wedding dress and it isn’t what I ordered or paid a lot of money for.
The store tried to tell us a second time that we were responsible for paying for the alterations to the length. The receptionist questioned us in great deal as to which manager we spoke with before she would get someone for us to speak with. Cherise finally came out and tried to give us the run around again, saying now the work was done and wouldn’t release the dress to us. I was nearly in tears out of frustration. Finally, we got it squared away because Donna also happened to overhead the situation.
Everyone I have spoken to says this is very standard practice of Paradise Bridal. They try and force you to pay for things that we unnecessary or a mistake on their end. When I was there, a girl was crying because her wedding dress came in a size 6, not 16 like she ordered, and they were telling her there might not be enough time to order a new one. You’re best bet is to skip the headache and disappointment and head to the better bridal salons on the island. My bridesmaid gowns came from Bridal Suite of Centereach and they were absolutely wonderful to work with!!!

I called Paradise on Saturday because my mom came out to my house last minute from the city and I really wanted to get her over there to see me in some dresses. Cherise answered the phone and told us that she could definitely fit us in for the same day! The dress I want still hasnt come out yet, but I tried on a dress from the same designer from last season with the same shape and fabric but different beadwork and I wanted my mom to see it too so she could see why I liked it so much. So we get there and Cherise pulls the dresses I tried on at my first appointment so that my mom and grandma could see the fit on me and they both loved it! My mom loved it so much that she wanted to immediately put down the deposit to hold the sale price that Cherise was kind enough to extend 3 weeks for me. She won’t order the dress til I see it in person, and if I end up not liking it they will put it towards another dress. She has been so wonderful and accommodating the entire time and everyone else there has been nothing but nice as well. Some of the reviews have been so hard to believe only because of my experience with them so far. I’ve read similar scathing reviews of other bridal salons and I can’t help but wonder if this is an issue with the designers themselves rather than the salon. Theres only so much a salon can do and the rest is in the manufacturer’s hands. Just saying.

No stars because this place is a disaster don’t waste your time like I taking time off for a trunk show that wasn’t a trunk show at all they had 5 dresses to show. I called the day before to ask of they were carrying the spring line for the trunk show and was told yes there will be new dresses and there wasn’t they lied to get me in there… the only reason I have to give one star is because they won’t let me post no stars

I have to say, after reading the negative reviews on here I’m wondering if we are talking about the same place. Granted, my experience SO FAR, has been only with the trying on and ordering of the dresses. So I can’t say anything as far as the process of getting the dresses goes. But here is what I have to say about our experience:
We went here to shop for my sister’s wedding gown. We had been to numerous places beforehand. Some locations were frightening, other places were just fine. Paradise, however, went over the top to make us feel important and special.
We were immediately greeted by Richie, the manager of the store, who told us that Charise (the spelling may be off) would be taking care of us. She greeted us in the bridal suite right away and began pulling dresses based on the ideas my sister told her and the price range we gave her (the prices of the dresses here were VERY reasonable). She waited outside of the waiting room the whole time to help my sister with the corset and anything else she needed, not once did she disappear from our side, and it was BUSY in there! Charise made sure my sister had the proper belts and head pieces to match her gown. She let my sister see options, turned the special lighting on so she could really see the dress sparkle. There were even times when some of the other sales women would be walking through and would stop to give their opinion on the dress, making important points to my sister. Rosie, the headpiece specialist, even stopped in for a good amount of time out of her busy schedule just to help my sister put one of her headpieces on and the proceeded to bustle the dress for my sister so she could see how it looked. Everyone was just so helpful. My sister, finally, made the final pick and said ‘yes’ to the dress! We couldn’t be happier!
Now, you would think we would be done here but oh no, theres more! While my sister and mom were squaring away the prices for the dress, I then went into the bridesmaid section of the store and began looking over the dresses. Someone from that area immediately came over and asked if I needed help. I told her I was just looking. Little did I know, however, I would end up ordering my Maid of Honor dress and setting up the dresses for the rest of the bridesmaids to look over! Now keep in mind, this wasn’t part of our appointment, Charise was only there to help with the wedding dress, but she made sure to stay by our side in the bridesmaid section as well! She made a folder with all of the information on it so that when the bridesmaids came back, all of the info would be right there.
Finally! My MOM then decided to just browse the mother of the bride gowns. Sure enough, she tried on a first dress and LOVED it. What’s important to say here is that the mother of the bride section was very crowded and there was only one specialist in there. However, she did as much as she could to make us feel like we weren’t being rushed and that we could look at whatever we wanted! Charise even went in there to help her out because she saw we were interested! They made a folder for my mom and she was set!
Now again, this review is only based on our experience in trying on and ordering the gowns, not the fitting and picking up process. I will absolutely make sure to write a review after that experience and we will see how it measures up!

I’ve visited 5 different bridal salons looking for my dress, including Kleinfeld’s and Lovely Bride in NYC, and I had by far the best experience at Paradise. I actually only went there because they carried a dress by a designer that I really wanted to try on. I had an appointment with Donna. I actually ended up not liking the dress that I went to try on, but Donna pulled several others for me and the last one ended up being my dress! I didn’t buy that day, because I had several other appointments that day. I went back Saturday and had an appointment with Cherise, who was wonderful! I ended up buying the dress that day. At other salons, including Kleinfeld’s, the consultants were rude and didn’t seem to care if I found a dress. Donna & Cherise were kind, patient, and wonderful!
I did take off 1 star because I called after Tuesday to see if I could get the designer of the dress I liked so I could look it up online — and everyone I spoke with refused to give it to me, which was pretty frustrating!

I want to start this review by stating that I am no princess, I had no expectations of being treated like a «queen» or whatever that crap you see on tvs shows portray. I wanted a simple wedding dress experience. SO–
Had 5 star sales service with a lovely woman who was kind and helpful. I found the perfect wedding dress-​perfection. The accessories were perfectly picked out and the end result was amazing. Smooth as silk. Bridal consultants-​fabulous.
So, why am I giving this place one star, you ask?
Because of the absolute DISASTER of an administrative, ordering, scheduling, and fitting process. Disaster. First off, if you order from this place please remember that their idea of «being in time for the wedding» is the day before. My dress cut it so close it was insane. I was constantly stressed out, not because of the wedding or being a bride, but because my dress was never finished and ready to try on. Every fitting I waited for hours and was so disorganized. At the end of the process, they flat out told me they were «backed up» and finishing would be tough. For the wedding-​finishing the dress I bought 1 year in advance would be tough for the wedding day. The women who do the fittings/​alterations are kind and lovely. The women at the desk who schedule them and keep you informed are brain dead and money hungry.
So, do yourself a favor. Either go there, buy a dress and get it altered and fit somewhere else. Or go to a place that provides equal service to both sides of this process.

There is only one place that makes this place top notch. Bridal consultant, Fanny.
If it weren’t for her, I wouldn’t love this place. I avoided dealing with anyone else except for her. I wish they were all as classy and nice/​helpful as she is. The rest of them are the typical long-​islander middle aged aggressive women.
Not Fanny. Book with her and she’ll pick the most amazing dress for you. She picked my wedding dress (wedding 04/​10/​2010) that I was even hesitant to try on. I loved every second of wearing my dress.
Fast forward almost 2 years… I brought my friend here this past weekend. Once again, she hit the nail on the head. Picked out a GORGEOUS dress for her. We were stunned and our hearts skipped a beat.
She is amazing and makes this place amazing. Because of her, we will likely come back for my friend’s bridesmaid dresses and tuxedos. A+++
I gave 4 stars b/​c the rest of the ladies are less than nice.