Refugee Canyon West Veterinary Services

This place is awful with zero loyalty to customers. I have been taking my dog, who is half Maltese half Shih tzu, for almost 2 years for all his veterinary and grooming needs, after today I will NEVER be returning and I warn anyone else that reads this! The doctor and the groomer of these establishments are without integrity or any real sense of customer service. I took my dog to be groomed yesterday, as I have numerous times before, and asked that a couple inches be cut off his hair, but that I wanted his hair left about 3 inches long. The groomer said she would see what she could do. Since he is a Maltese and Shih tzu mix breed his hair was long, white, and pretty. I pointed out to her that there was a small knot in the front that I had noticed on the way there that would need cut out. The groomer reached down and felt his hair and said it felt good. I left feeling like he was in capable hands. That evening, much to my surprise, I picked up a shaved dog. I was traumatized, and so was my dog. It’s getting cold out and now he has no hair, great. I asked for someone to call me back that could offer me a refund because there was no way I was paying for these services when I was so clear as to what I wanted, and I so clearly did not get that. The next day (today) I got a call back from a female doctor, who I can only guess is the owner of this business, or at least she acted like it. She told me that she spoke with the groomer who told her that she was «very clear with me that my dog had 3 large mats on his body that would need to be shaved off and after she did this she might have to cut him short, and this is what she did, she did her best.» I could not believe what I was hearing, the groomer had completed fabricated a story to cover her mistake, I explained to the doctor what actually happened and that I have been bringing my dog there for 2 years and was just looking for someone to fix the situation. The doctor told me that the groomer had laryngitis yesterday so maybe I misunderstood what she had said. As calmly as I could, I explained to the condescending doctor, that her laryngitis wasn’t so bad that I didn’t misunderstand my saying leave 3 inches of hair on my dog, and her saying she would shave him. I explained to her again that I wanted 2 inches cut off my dogs hair that was it, and the doctor said «Well she’s not able to do that!» and I said «Well she should have said that and I would have taken him somewhere else!» And she told me, «We’ll maybe that’s what you should do then.» It’s obvious to me now that the doctor and the groomer are well aware that they know they made the mistake in that last comment she made «Well she’s not able to do that,» the unfortunate part is that instead of admitting fault and apologizing, they decided to lie to my «face» as if I wasn’t there which blows my mind! If they can treat a person like this I hate to think how they treat the animals that get boarded and groomed when no one is around looking! The worst people out there are liars! This place can keep my $ 30 it was just principle, hopefully my review will save other people and their pets from going to such a terrible business in Licking county.