Valley Tile & Stone Inc.

The first time in I spoke to Raven and was very pleased… but then came back 4 weeks later and Raven was gone and Stephanie was in her place. Our diagram for the counters tops was lost and she said she would call when she found it. No call. Finally found it and granite was picked and ready to start and wanted the cost. Stephanie was going to call me with it. No call. Went in again and was told they could demo the old counters the first week of July and install the new granite on the LAST week of July… I told her I was going to a competitive company in the city and I did. she could care less and the boss doesn’t deal with anyone. Obviously they only want big businesses like Sarah B. But I am with LD and Sally G.

I use Valley Stone exclusively in my business and have for many years. Their service and selection are far beyond any other local company. Thank you Chris, Raven, Steff, Forest, Charles and the crew for creating such wonderful work and keeping my clients happy!

Valley Tile & Stone has an amazing selection of granite. I found the employees to be extremely courteous. The owner and his wife were there when i stopped by to check out their inventory, and I found them both to be helpful and friendly.
Steffanie is a sweetheart, she is both professional and knowledgeable. I find the other reviews regarding Steffanie’s voice to be crass and ignorant. After she had finished her long day at the work place she took the time to bring samples to my home
After looking around other local granite facilities we went back to Valley Tile, and picked out a beautiful, very unique piece. The price was fair, it was installed on time by two very capable and friendly young men. The granite is in my kitchen and is admired by all my family and guests.
I would highly recommend this business. From beginning to end I was treated with respect and as a valued customer.

We did go back to Valley Tile last month because we were remodeling our bathrooms this time and they do have a really nice inventory of slabs you may not be able to find anywhere else. Chris was nice enough and spent time with us talking about the various slabs and the difference between chinese fabricated countertops and those made here. It was a weekend and we just had a litttle time to swing through before they closed. Their prices per square foot for slabs seem to be in line with what we were seeing elsewhere if not somewhat better. When we went back again during the week we talked with Steffanie and she seemed helpful and attentive. Contrary to what another reviewer said, I kind of find Steffanie’s voice unique and rather soothing although my wife finds it somewhat patronizing. It might be a male/​female perception thing though. I didn’t have them quote the job this time, though, so I can’t advise if they have improved on their fabrication and installion pricing from what we experienced a couple years ago. We ultimately gave Design Images the fabrication job this time.

I would have to agree with the other review. The owner was rude and abrasive, and a bit full of himself. I have absolutely no idea how these types of people stay in business. I would never do business with them.

This place has a nice selection of granite, to be sure. BUT that being said the owner and his asst. (who thinks she’s the CEO) have SHIT for personalities. I was welcomed the first time by a very caustic, rude and obnoxious owner who complained the ENTIRE time how I and another man who was there, were interrupting his lunch break. HELLO?! then don’t answer the F’ing doorbell when customers arrive! there’s a suggestion! Or, shut up and do what your supposed to do when you own a business… ASSIST THE CUSTOMER WHO PAYS YOUR F’ing BILLS!
The female asst. Don’t even get me started on her! what a B***H to the Nth degree. She has the personality of a badger. Actually that’s insulting the badger. She has NO personality. She will NOT go out of her way to assist you, the customer, in any way, shape or form. She stands there jotting down invisible numbers like she’s doing something while she looks completely bored and put out by you. If you ask her to get someone to move granite, NOPE, you need to come back because «her men» (I love that, HER men… I guess she owned a plantation in a former life) are too busy. As you look around an empty wharehouse with 2 men cutting granite? wow, real busy. Then she tries to screw you with a quote, changing numbers and prices. If her voice doesn’t annoy you, her complete lack of social skills, will.
Im not sure if the owner has his head up his butt and doesn’t realize how poorly run his business is? perhaps he should actually be in house besides always «being on vacation». But to me, when you own a business you act professional and you go out of your way to assist the customer in any way you possibly can. The goal is, to gain business not scare it away. I guess he’s a multi-​millionaire and can afford to act rude and hire a female go-​fer who scares the shit out of potential customers with her acidic charm.
He is losing out on a lot of potential customers due to his crypt keeper of an asst. and his caustic personality. I heard other rumors about how poorly run this place was and the rude female asst. but didn’t think it was this bad.
I will NEVER do business with this place, even if they were the last granite place in the area. I would gladly drive 10 hrs to another place just to avoid doing business with these A-​holes.