Golden Hill Mobil

Customer service related review: after filling up my tank and buying some snacks from this station, I realized I had locked my keys and phone in my truck which was still at the pump. I asked the female attendant to borrow the phone to call AAA and was denied. I was basically stranded and had to ask other customers to borrow a cell phone. Needless to say I will choose another station on this regular route of mine. Have some common decency, lady!

So first, I do want to say that I like the carwash as a car wash WHEN IT IS WORKING!!! Which is one of the problems… it never is! But when it is working… I like the job it does, I like that it isn’t on a track so you can just drive through without it tearing up your tires because the tracks are hard to figure out… I like the way it dries for a drive through… over all it is the easiest and most efficient as drive through car washes go…
However… prices are usually higher, receipts at the pumps are constantly OUT of paper so you have to walk in to get your receipt if you need one… and I usually do need one cuz my freaking CODE for my carwash is on it!!!
They «finally» started posting Out Of Order signs on the pumps due to complaints.
The problem: If you purchase 8 or more gallons of gas you can receive a discount on your car wash. But the car wash has an expiration of five (5) days on the receipt with the code. If the car wash is out of order on the day you get the code, and then it is raining or you just don’t happen to get back in the area within that time period, and you do not return to use it within the five (5) days it is lost. And you are SOL! (Which was the attitude I got when inquiring about it) Though you PAID for it.
Working with gift certificates, I have learned that if cash $$ money is used to purchase them. There can never be an expiration. If it is complimentary or donated then there can be an expiration but if money is exchanged there cannot be.
I understand that the codes change every five days but regardless if the carwash is out of order, it should not be the customer’s responsibility or should we lose out on our purchase. When I asked if I bought gas and then realized the car wash was out of order, could I come back and have a NEW code re-​issued and was told no. I was offered my money back for the purchase that day but the problem is… what about the customers that don’t bother to ask the question? They have paid almost $ 10 for a carwash they will never receive if they don’t redeem the code within 5 days.
Bottom line. Can they sell a code for cash money for a carwash during a gas purchase and not honor that code after 5 days for «ANY» reason? In my business, the answer is no. What is the solution to this problem?
Hmmm so look what I find… If you click on the link below you will see that someone else has gone as far as to sue … which I think is a little excessive but I can almost see how sometimes when you get a rude «Oh well, too bad for you» kind of response like I got from who I presumed was the owner… you might want to do a little more than waste your time just complaining. That is why I like Unilocal!It helps the other guy BEWARE so in the end… It is really «Oh well, too bad for the guy losing business due to his lack of customer service!