Ulta

You MUST ask for Angelina! She is awesome. I’ve gone to this Ulta location several times with an open mind and wallet and never seem to get any help, but then Angelina came along and changed the entire perception! I have what most would define as an obsession with make up, but got an entire education in the 30 min I was there about skins care and product that I had never heard before. She was willing to help and was excited to find a client who was willing to listen. Woot! You go girl

In love with this place. Always feel super welcome and always have somebody to ask questions!

Everything was everywhere. And you can’t walk 2 inches without someone being on your back asking you questions. I just wanted to look but got asked if I needed help 18 times I counted in 20 minutes.

I’m giving this place 3 stars because they never have any of their stuff in stock and I’ve had a really bad experience with customer service.
I went in to get the bare minerals aphrodisiac blush three times and it was never there and no one could tell me if or when it gets back in stock…
Ulta also has a terrrrrible habit of never giving away their free promotional items when it’s available online… They had a free Mother’s Day tote item when you buy $ 40+ in fragrance. Said they were out of them and didn’t know if they would get more.
August. Free «weekend travel tote» if you buy $ 40+ in fragrance. I made sure to go when I got email, and I saw them on the back counter! The manager explained they couldn’t do it for two more days.
Now in November, they are having a promotion for a free Infiniti scarf when you get two OPI nail polishes. Went today and they hadn’t received them yet and said I needed to call to see if the manager will give me a rain check.
If you don’t have the items I definitely think there should be a sign by the registers if it’s a promo item or at least take down the promotional ads by the product inside the store! Or you know like tell the person before they buy it. idk, I’m just over it.
I know that training of employees isn’t very enforced so no really knows anything about makeup or what is best for skin, they have events on certain days, but it’s unrealistic to have one or two people to help everyone.
That being said, they have my hair needs met that I wish Sephora would have! Just buy online if you can :)

I would like to start off by saying that the times I have shopped at this location it’s been wonderful. The employees have been professional, informative and customer service is exceptional!

Quality make up, great location. Be ready to spend more money than you plan on even with the coupon because they have so many things at such good prices (sometimes on sale)

Got my color done by Katelyn at the salon! I had a wonderful experience and couldn’t be happier with my color! She was super sweet and friendly. I also had nioxin scalp treatment that was amazing! Everyone was nice and professional! I walked around the store and was asked a few times if I needed help which is great! I got help from a guy who I can’t remember his name and he sent me to a girl to get Juice Beauty makeup and I left with a bunch of amazing new makeup! I will definitely be going back. Already looking at Christmas shopping for the family!

every one here seems pretty help full and nice its a really cool place to come get glam

Has everything you need for Beauty and hair. The staff there are very helpful and informative.

Kenny is wonderful. He did my makeup, recommended products and made me laugh! Great time here on my birthday :)

This review is primarily about a cosmetologist at this store, Tehreem. I go to her to have my eyebrows waxed and I haven’t been this happy with service in years!
Tehreem is super polite, professional and a true artist when it comes to making you look your best.
Compared to most waxing salons, they may be a little more expensive, but it is worth it. Ulta is the only place I’ve been to since moving to SE Texas where I have never seen a single person «double dip» in the wax pot — the way it SHOULD be! I have never had a reaction from a waxing service and the same can’t be said for any other salon or chain store with waxing services in SE Texas.

This location is in the middle of traffic apocalypse for the area, however, once you get to the store, things do get better. Things feel a little cramped in here, maybe it’s just me. The store was clean and in good order. I was able to go in, find a new hair dryer at a great price and get on out without a lot of fuss. They did let the line at checkout get a bit long before they called in reinforcements. I’m not really sure why they only had one gal checking on a Saturday afternoon, but there ya go.

This particular Ulta has really friendly ladies working the counter and the floor. They were super nice and helped me find everything I needed. They were also pretty good at recommending substitutes for products they did not carry. I loved that they had a lipstick sale when I was there, so you know I’m stocked for the next 12 months! lol. This is definitely my go to Ulta. It is also fairly big and you are sure to find what you are looking for, unless it is discontinued… which lets admit kinda sucks!

When it comes to my face let me just say, I spare no expense. Ulta has quickly become my kryptonite along with its competitor which I will not name, out of respect. ;)
I have had some «OMG are you serious RUDE!!» experiences here at the Pasadena location, but they have redeemed themselves with SUPERSTARS like Mr. FABULOUS Kenny Walker! Yes he is a FAN’Freakin’TASTIC makeup consultant who helped to show me how to do some awesome things with make up. He not only took his time to answer some of my questions I had about items in my make up bad but also helped to suggest some incredible new products.

Well this was my first time going to ulta and i was sort of lost lol i started lookin for eyeliner and well me bein a shy girl i didnt ask for help, and nobody asked if i needed help either lol maybe i need to stop bein shyy, anyway they just fixed things on shelves… till the end when i got to the register is when i finally spoke to a person and they signed me up for their rewards program and i also got two magazine subscriptions im not sure if ill go to this location again…

This year is coming to an end and so it is the perfect time for me to round the year off with my 200^th review.
Ulta is a fun store. At least for me it is. I am fascinated with cosmetics and skin care and the chemistry that goes into them. While you won’t necessarily be hands on immersed in chemistry at Ulta, you can experience the end products.
Ulta carries a variety of cosmetics and skin care from what I call «higher end drugstore brands» like Vichy and Olay to prestige brands like Bliss and Peter Thomas Roth. This applies to cosmetics, too. Ulta sells lower cost makeup lines such as Maybelline and Cover Girl as well as higher end makeup artists’ lines Lorac and Too Faced. The same can be said for hair care lines. Some Ulta locations carry more brands, low and high end, than others. It’s best to call the specific stores and ask. I do wish Ulta sold more of the top cosmetics and beauty lines and maybe at some point they will.
This particular location is the focus of my review. While in this area, I decided to check and see if this Ulta had a particular item in stock. The Ulta closest to me seems to always be (and unbelievably still is) out of stock on many products. While this store was sadly sold out of the item, the sales lady was actually able to tell me WHEN they receive new merchandise and would be restocking. Yes, she knew WHAT DAY and TIME. This was pleasant news to me since the «other Ulta’s» employes are seemingly incapable of such information.
The employees here were all busy with other customers, yet they all took the time to greet me and assure me that they would be with me very soon. The service here is helpful and friendly and did I mention knowledgeable?
The store itself is new, large and very well lit. Being new it’s very clean but with the brightly lit interior it will have to stay clean. Dirt and dust can’t hide in this illumination.
The layout of the store is one of actual sensibility! You can scan the store from almost any angle and find the area you need and what you may be looking for. Despite being sold out of what I wanted the store was plentiful in everything else. The shelves were neat and well kept with pricing clearly marked.
While not being a close drive, this Ulta locale is one I will come back to when in the area. Spic-​n-​span store, employees who give a clear and informed answer to questions and an abundance of wares are things to be appreciated and this Ulta delivers.

I’m glad that Best Buy could spare the space for this Ulta to set up shop next door, because the Fairmont area of Pasadena has been needing one! Although this location is a bit smaller than the one at Baybrook, it’s laid out so well that I didn’t even notice. Actually, I think they may even carry a few newer brands than the Baybrook store, too. The higher end cosmetics are at the right, complete with the Benefit bar and favorite brands including Bare Escentuals, Smashbox, Urban Decay, Laura Geller, and many others. All the other products are arranged very nicely as well, but the fragrance area is definitely the pièce de résistance! The format is much more open than the other locations that usually just have the perfume in the standard aisles. Here, it’s an oval shape that showcases the bottles and is just a much nicer shopping experience. Then to the left are the drugstore brands and shampoo and haircare towards the back. Of course, everything is pristine right now, but I hope that the more compact style of this location will help the staff to keep everything looking nice in the future. The staff was also very helpful here, and the Benefit girl even gave my mom and I a coupon. Overall, my shopping experience at this new Ulta was excellent, and I’m so glad I don’t have to drive to the Baybrook or Galleria locations as often!