San Andell Swimming Pools

The owner’s name is Sunny and I cannot recommend his services. Questionable business ethics and practices. I am on the board of directors for a condominium complex and we need a spa cover. Sunny, gave our secretary a quote for a spa cover for $ 700. I wanted to do a review of the product, but he had no samples. So I asked for the website of the manufacturer. He told me he didn’t think the manufacturer had a website but he would call and ask if they did. He told me he called and confirmed there was no website. I became suspicious, because what real business doesn’t have a website? Sunny then gave us gave me a brochure for the spa cover. I got the manufacturer’s name and looked them up online myself. They do indeed have a website. This is called lying. Their spa covers can be ordered online. He was attempting to charge us a 61% markup. No wonder he didn’t want to give me the website.
Other issues: My calls always went to an answering machine and we’re not returned promptly — sometimes for days. His store was closed on a day I tried to visit durring regular business hours. He is flat out rude on the phone — to the point that I actually asked him if he knew how to talk to a customer.
My recommendation is that you look elsewhere.

Moved into a house with a pool — local to the store. I like to patronize local shops. Attempted this one for 6 months. Owner is extremely rude. Closes shop earlier than posted on random occasions. Prices are better elsewhere, which I have found since I no longer use this place. Stopped using them two weeks ago when the owner yelled at me and accused me of lying about using my bank card to buy products. His employee routinely accepted my bank card… owner informed me on that day I couldn’t use it for anything under a certain price. Okay. Got it. No problem. Let it slide this time because I’ve been coming here and your employees have been accepting it, but I won’t do it next time. No? You’d rather yell at me and call me a liar. Ok. Right. Er. Right. That makes total sense. My cash, my bank card and I will go elsewhere. Yikes. What an ass. Perhaps you should take some business classes or perhaps someone to teach you some manners.
And for the curious: the amount was $ 0.37 under what he was saying the bank card could be used for.

This pool service is terrible. We told them in a letter not to do anything extra without telling us first since we are on a strict budget. They keep adding charges to our bill making it hard to live. Also they are only there to clean about 5 min and when they leave the only way you know they were there is that the pool motor is on. The last time they clean our pool they left a number of algae lines. They did a rush job and the pool look horrible and we had a pool party the next day. It was so embarrassing .
Plus they charge 15 dollars more than everyone else out there. And to make things worse the people that clean your pool barely speak english which makes things hard when trying to ask them to do something.
Do yourself a favor and hire anyone else out there cause this company will just disappoint you.

The man who owns this store Sunny is terrible. He is into MONEY and he ALWAYS tries to sell you more than you need. He has no customer service skills and is a big grouch every time I walk in the door. I have given them business for a year or two, and he hasn’t changed one bit. I have finally given up. He sold me chlorine, and it leaked in my garage. I told him and he didn’t replace it. He complains because I park in front of the store. Then he complains because I don’t leave my empty gallon bottles in the back. I have never met anyone who complains so much and is so UNHAPPY no matter what you do. He claims that he has 5 security cameras around his place. It’s really a shame because his wife is very nice and helpful. They also have a young son, and I just shudder to think that he may turn out to be just like the father. Since I left, I have gone to Leslie’s.s and what a BIG change. They are so polite, helpful, and just appreciate the business.

I bought a house with a pool, being a first time home owner, I never knew what to expect out of a pool service. I have been asking Sonny why my pool has algae all the time. I stayed with him for 2 years for what reason I have no idea. He gave me some lame excuse about living near a lot of trees, etc. The kicker was that he yelled at me over the phone one day when I asked him to check out my pool. The owner is truly a hot head. I know that a customer is not always right, but no paying customer should be yelled at.

Is it right to yell at customers? for any reason at all?
Is it right to yell at a customer by calling them at their home? and then later on in the store?

I got their number from the yellow pages and haven’t had any complaints since they started coming out. They are milessss better than the old swimming pool service company we used. (check my review for that company).

Run, don’t walk, away from this firm. Sonny, the owner, is a true HotHead, and does not listen to any of the needs of his customers. They will call you and make you feel like a deadbeat demanding payment for work before they even tell you how much you owe them.
They were servicing my Father-in-law’s pool, and when he took ill and was gone for an extended period of time, they figured they could get away without cleaning the pool, but still billing us. I had to go weekly to see the work was done, and caught them several times not doing the job.
There are a lot of reputable pool services out there, especially in So. California. Do yourself a favor, and stay away from this one. My experience with them is over 20 years, and everything went down the tubes when the current owner took over. Took a great firm and turned it into trash.