Miller Tree Service

This is a second-​generation, old-​line, once respected Pasadena tree service business in which, it appears to me, the second generation is bent on destroying what the first built. I had a variety of issues, most notably a growing redwood, which was taking out part of the hardscape abutting my house. Mr. Miller advised me that he could not opine on what needed to be done without tearing out the entire hardscape, including steps into my living room. He said he could then dig down to determine if there was any likely root damage against my house. I partially fulfilled his request, but stopped when it became apparent to me, from a visual inspection of the tree’s surface growth and structure at ground-​level, that it was unlikely any roots were extending against my foundation, and asked Mr. Miller back to review the situation with only a partial destruction of my hardscape. He came by (when I was not home) and cavalierly told me over the phone to rebuild what I had torn out without digging down any further as he had first deemed necessary. Based on other advice I have since received, tearing out any but a small edge of the hardscape was unnecessary and obviously so from the start. Mr. Miller also recommended that I sever spreading roots from another tree, which abutted an exterior patio and wall. According to other advice I have received, such a step could have killed the tree entirely and is, again unnecessary. Fortunately, Mr. Miller left town before I could implement this suggestion (when I called him, he told me could not predict when he would return or could schedule the work), never getting back to me to this date — weeks later — to set up a time to do the work he had recommended. Another tree service, in the meantime, has told me not to implement this suggestion. I will never use this R. E. Miller Tree again, and would advise potential clients to be very wary of Mr. Miller’s professionalism, competence, attitude and responsiveness.

The owner Rob Miller was extremely un-​professional, to put it lightly. They were trimming my neighbor’s yard and I chipped in for them to trim one of the tree that was between our properties. When the tree was not trimmed to how we wanted, we wanted to talk to him. He flat out said no and said the follow, I did not even make it up.
«I’m having a bad day, don’t start with me»
«I already gave you a great deal, to cut that other branch will cost you another $ 1000. If you want to remove the tree, it will cost you $ 10 000» (not sure what that numbers comes from, completely bs on the spot)
«Just pay me the 1000, or I will sue you.» «Yes, I will sue your ass»
«Why don’t you just go back to your country» (talking to my father in law)
When I heard that, I flipped out and told him to get off my property.
He does not have good customer service and he is a racist. Do no hire.

Found them through
. They are listed under «Professional You Can Trust» with Tree Diseases Diagnosed and Treated for Over 57 Years.
When called I described what I needed and wanted to set up a schedule appointment for an estimate. The owner Rob Miller called back setup to meet on Saturday at 9:15 — 9:30am. He never show up or bother to call back. I called and left a voice mail message no phone call was return regards to the no show.
Three days later I got an estimate over the mail. I was like… this is strange he gave me a rough estimate without bothering to meet with the client. Poor business attitude. What a serious flaker!
Estimate
Trim (2) front Birch Trees — $ 157
Trim (2) rear Palm Trees — $ 296
Face back trees over south drive — $ 327
Face back Pittosporum, Eucalyptus Shrubs — $ 596
Trim large front Eucalyptus — $ 392
Trim Live Oak Trees (When In Season) — $ 487 Each
25% hauling away of all wood and brush
*** Please note the total below does not reflect the actual dost of the work. Cost depends on trimming of Live Oak trees and hauling fee.
Due & Payable Upon Completion $ 1768.00
Seriously, poor customer service… don’t even bother to meet your client and yet had the urge to sent me an estimate bill?!! WTF!
Get this… I don’t have Eucalyptus tree! Plus that’s not even the work I want to get done, but if you have taken the time to meet with your client by scheduled appointment it would of been more clear.
Run People… this is BS!

Miller Tree Service is great! They worked on many trees on both our properties, really knowledgeable arborists interested in helping us to have healthy trees, and at very reasonable prices. I highly recommend them!